The Monday Roundup: Montreal’s progress, tribal tragedies, and more

Welcome to the week.

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This week’s Monday Roundup is made possible by Showers Pass, makers of quality waterproof rainwear and gear that’s proudly designed and tested right here in Portland!

Here are the most notable stories our writers and readers came across in the past seven days…

Tribal tragedies: Far too many Indigenous people are killed on the roads because of the built environment on reservations is so highway-centric. (NRDC)

Revenue ideas: A bike and scooter share tax, higher car fees, and more expensive photo radar camera tickets are among the ideas Seattle City Council members floated to raise transportation revenue. (The Urbanist)

More bikes in Montreal: North America’s best cycling city will get even better thanks to strong leadership from its mayor, Valerie Plante, and her “vision velo.” (MTL Blog)

Faster Feet: A company thinks the way to boost the appeal of walking is to make it faster so they’ve made wheeled “Moonwalker” shoes and hope to launch them via Kickstarter. (CNET)

Crash causes: A safe streets nonprofit has launched a campaign to do in-depth investigations of fatal car crashes — and the effort is open to nominations. (Strong Towns)

Bicycle oracle: Bike futurist Gary Fisher opines on a wide variety of topics in this revealing interview from the big Eurobike trade show. (Cycling Industry News)

They are not accidents: It’s nice to see a major outlet like NBC News tell folks we must stop normalizing traffic crashes and their aftermath, but it’s unfortunate they still have no clue about why we should say crash, not “accident.” (NBC News)

Auto industry is exhausting: It’s so totally on-brand that Ford and other automakers are so greedy and so clueless about the negative externalities of their product they think adding noise to EV-cars is a good idea. (The Drive)

Video of the Week: Activists in Amsterdam used bicycles to ride onto the tarmac and disrupt private jets to bring attention to the climate change crisis:


Thanks to everyone who shared links this week.

The nascent effort to improve wayfinding on Portland’s bikeways

The Clinton Street greenway has a high concentration of signage compared to other routes in the city. (Photos: Taylor Griggs/BikePortland)

“One of the beautiful things that could happen if the wayfinding was right would be that you could just go out and explore.”

-Aaron Kuehn

There are two kinds of people in the world: map people and non-map people. I am a proud map person (as I imagine many BikePortland readers can relate to) – I have always been fascinated by visual representations of geography, and I love giving directions and planning out routes. But regardless of your personal interest in maps, everyone needs some kind of navigation tactic to move around the city.

For people who bike or use other modes of active transportation to get around, a sound navigation strategy is especially important. But the way Portland is designed, creating that strategy requires a level of exertion that not everybody has the time or energy for – so they end up driving instead. This is something advocates want to change.

Some members of the non-profit advocacy group Bike Loud PDX have taken on an effort to improve Portland’s bike wayfinding system. Bike Loud member Aaron Kuehn is the de facto leader of project. He wrote an extensive report detailing Portland’s current bike wayfinding system and offered suggestions for improvement. The report is still in progress, but I took a look at what Kuehn has written so far and was intrigued by what I saw.

When I talked to Kuehn about his interest in bike wayfinding, he said a lot of it stems from his work doing graphic design. Kuehn is a graphic designer by trade, so he spends a lot of time thinking about the best way to create visual depictions.

“This is at the intersection of things I’m really interested in – visual communication and bike advocacy,” Kuehn told me.

Kuehn wants to use his skills as a designer to help change people’s transportation habits. He thinks it’s a pragmatic approach to making the best of the bike network we have instead of waiting for the right infrastructure to be built on every street in the city.

“A world class bicycle wayfinding system can be designed and installed in a short period of time, and requires far less funding than concrete infrastructure,” the report states. “You probably have developed your own routes for getting around town efficiently, but in order for a public way or route to usefully exist, it must be commonly identifiable.”

“What I’m trying to do is use the network that we already have and make it more accessible rather than changing the configuration of the streets, right? Step one with wayfinding is just taking what we have and squeezing it for all we can get out of it,” Kuehn told me.

What is wayfinding?

In the report, Kuehn describes wayfinding as “the primary education and communication medium for reaching street users.” The report continues:

Thoughtful wayfinding can reduce psychological barriers to modeshift, by inclusively inviting new beginner users. Wayfinding establishes a trust relationship, where the care that went into creating the wayfinding system communicates a concern for the safety and wellbeing of the user and is commensurate with the quality and care embodied in the infrastructure and route planning. The user chooses to follow the wayfinding because it is reliable.

The Bike Loud report explains the three main forms of bike wayfinding we use in Portland right now. These are:

Sharrow marking
  • Sharrow pavement markings: Painted bike symbols used to indicate when people are on a neighborhood greenway with arrows marking which direction they should turn to stay on the greenway. This system was developed in Portland and is not nationally recognized as a wayfinding strategy, but it works well to guide people through the greenways. The report says this is “the closest thing Portland has to a comprehensive marked bicycling network, but because they only apply to greenways they are limited as a universal wayfinding tool to connect to other types of cycling infrastructure.”
“D series” sign.
  • D series” guide signs: Named “D series” because they provide destination, directions, and duration to nearby popular locations. The report states these are overly complicated and try to convey too much information at once, and would also not be helpful to someone who isn’t familiar with Portland neighborhood names.
That little green sign lets you know you’re still on the route.
  • Neighborhood greenway “confidence” signs: These indicate to people biking and driving that they’re on greenways, and they’re currently few and far between. The report states that “it is likely that many potential users do not use greenways because they do not know they exist or where they are located. A confidence sign in the middle of every block, and new signage posted at greenway junctions, junctions with all bikeways, and junctions with arterials will increase awareness of greenways.”

These don’t take into account temporary or non-fixed signs. The Portland Bureau of Transportation has handed out greenway yard signs to people who live on the routes as a community wayfinding effort. But these are flimsy and can be removed at the discretion of the people who put them up.

Something else that may help with wayfinding: green paint. The newer green pavement treatments popping up around the city (on the Naito and Greeley bikeways and all around the South Waterfront) weren’t necessarily done with wayfinding in mind, but it could be used for that purpose. Kuehn says this “could possibly be the gold standard for confidence marking” and is “an easy to follow system without any abstract thinking.”

The report has some suggestions for expanding on the wayfinding elements we already have to make the system more robust. These include route signs, which would name and identify the well-established routes people use to bike around the city akin to the route signs used on highways, and a bicycle node network focusing on directing people toward connecting bike routes instead of long continuous bikeways.

As we touched on in a recent story about greenways near Hawthorne Blvd, advocates also want to make sure people know about bikeways when they’re on main streets (like Hawthorne) that don’t have dedicated bike facilities. This will require signage and education on all streets, not just the greenways, but it’s a very important aspect of helping people navigate the city by bike.

Breaking habits to achieve critical mass

Kuehn thinks people default to using cars to get around because it’s what they’re used to. In order to encourage more people to bike, we need to throw a wrench in that process.

“The system is designed for you to drive a car. All the advertising is telling you to do it, everyone else is doing it,” Kuehn told me. “And people will do everything possible to not change their routines.”

If you make a wrong turn while driving a car, it’s not usually a big deal: wandering around in a car won’t physically tire you out, and you’re unlikely to come upon a street that’s inhospitable to your mode of transportation. While biking, however, you need to preserve your energy, not waste it by going around in circles. And if you end up in an area filled with dangerous arterials and no bike infrastructure to speak of, you could end up seriously hurt. Most people don’t want to find themselves in this situation.

Bike Loud’s key mission is to get Portland to a 25% bike mode share by 2030. This is going to require a tremendous shift and will mean bringing people into the fold who currently don’t feel safe enough to bike often.

“[Achieving the 25% mode share will require] bringing in people who are concerned for their safety, who aren’t in the bike community already and don’t have friends who are,” Kuehn said. “What is it that’s going to nudge people to feel empowered and know they can do it?”

A key tenet of the movement to get people out of their cars and onto bike seats is that the popularity of biking creates a feedback loop. More people biking means less cars on the road and thus, less potential for danger, which bike-wary people will notice and may be inspired to start doing it themselves.

“If we can shift the mode, it’s going to make it safer for everybody,” Kuehn said.

The path forward

Some might take an issue with Kuehn’s philosophy for not demanding enough from the city. To people who think having protected bike lanes on Portland’s main streets is crucial for achieving our mode shift goals, this might seem like a way to let the city stick to the status quo of relegating bike riders to the back streets.

But I don’t think it has to be either/or. We shouldn’t have to choose between asking our leaders to prioritize active transportation in our cities and using the infrastructure we already have to the greatest extent possible. The more people we can get on bikes right now, the better – and eventually, that could very well mean taking up more real estate on commercial streets that are currently very dangerous to bike on.

Kuehn isn’t totally sure how he and the rest of Bike Loud will move forward with their wayfinding report – they’re still hashing out their plans for how to implement these ideas. Regardless of what happens with this report, however, I think this is a really interesting topic for people to think about while they bike around the city.

A big part of the reason I love biking so much is because it helps me carve out an internal map of my surroundings and center myself in space. I’ve only lived in Portland for a little over a year, but since I spend so much time thinking about and using the streets all across the city, I feel like I’ve been here longer. Everyone should have the opportunity to feel this connected with the place where they live.

“It should be possible to be spontaneous,” Kuehn said. “One of the beautiful things that could happen if the wayfinding was right would be that you could just go out and explore.”

Weekend Event Guide: Sausage fest (not that kind), Bridge City CX and more

The 2019 Bridge City CX at Oaks Park. (Photo: Jonathan Maus/BikePortland)

If you can brave the atmospheric river headed our way this weekend, there will be opportunities for bike fun. Just remember to set your clocks back on Sunday! We’re excited to help promote the Bridge City CX race, happening all weekend at Oaks Park in Sellwood. It will be fun whether your race or watch — and even more fun if you do both!

Here’s our hand-picked selection of the best rides and events coming your way. For more suggestions, see the BikePortland Calendar.

Friday, November 4th

Día de los Muertos Altar Tour6 pm at Bar Battelón (SE)
Friends of the Green Loop is partnering with Milagro and IDEAL PDX to present an evening bike tour of Día de los Muertos altars. Ride ends at First Friday Art Walk. Rain or shine, so dress warm! More info here.

Saturday, November 5th

Bridge City CX Day 1 – 8 am – 5 pm at Oaks Park (SE) Race at the iconic Oaks Park amusement park at the first of two cyclocross events hosted by Sellwood Cycle Repair this weekend. Saturday is the OBRA Championship race. More info here.

Endless Summer Saturdays – 8:30 am – 2 pm at Deadstock Coffee (NW)
Join the “once a month celebration of community through the eyes of cycling” this weekend! Everyone’s welcome to join the ride with multiple route options and lengths. More info here.

Verboort Sausage Ride – 9:30 am at Shute Park (Hillsboro)
It’s the perfect time of year to bundle up for a beautiful ride in Washington County, then tuck into a warm meal at the annual Verboort Sausage & Kraut Festival.  More info here.

Civil Unrest Bicycle Club Monthly Ride – 1 pm at Salmon Street Springs (SW) Monthly club ride to take over the Portland streets and talking about disability justice. More info here.

Sunday, November 6th

Bridge City CX Day 2 – 8 am – 5 pm at Oaks Park (SE) Day 2 will feature a Team Relay and lots of partying so come one, come all. More info here.

Say Hi Sundays – 1:30 pm – 4 pm at Buckman Arts Focus Elementary School (SE) This is a ride for people who want an excuse to talk to strangers. Introduce yourself to at least one new person! More info here.


See all upcoming events here. Promoting an event? Know about something we should boost? Please let us know and we’ll get it on the calendar.

In bicycle simulator lab, bike boxes emerge as safest intersection treatment

In the lab. (Photo: Oregon State University)

How do you accurately gauge what type of bicycle infrastructure treatments work best? Crash data alone is far from robust enough to get a clear picture. Video evidence can be helpful, but it’s a pain to gather and it’s not easy to create the controlled environments necessary for scientific research when you rely on real-life traffic.

That’s where an innovative lab at Oregon State University in Corvallis comes in. Researchers there have a bicycle simulator that mimics traffic conditions (which you might recall from a story we shared back in 2011). And since it’s in a lab, riders can be tracked with all sorts of helpful technology to better understand how they react to different situations.

A new study by Logan Scott-Deeter, David Hurwitz, Brendan Russo, Edward Smaglik and Sirisha Kothuri published in Accident Analysis & Prevention (Elsevier, January 2023), used the simulator to compare three popular design treatments aimed at making bicycling safer. The research team (from Oregon State, Northern Arizona, and Portland State universities) wanted to know how riders responded when they approached a mixing zone, a bicycle signal, and a bike box. They tracked stress levels, eye movements, and riding behaviors of 40 study participants to see which design is best suited to avoid collisions.

If you ride in Portland, all three of these designs should be familiar to you. A mixing zone is where the bike lane drops just prior to an intersection and is replaced by sharrows and other lane markings. The idea is the markings will convey to bicycle riders they should expect drivers to “mix” with them as they cross over the lane to make a right turn. Bicycle signals have become relatively common in Portland in recent years. This is where a bicycle rider will have their very own signal phase to cross an intersection. And the bike box has been a standard treatment in Portland since 2008 or so. These are typically painted green and connect to bike lanes to form a large box at the very front of an intersection so bicycle riders can get ahead of drivers and become more visible.

To run the tests, the riders pedaled a stationary bike in front of large, panoramic screens and responded to 24 different traffic scenarios. To assess how each rider and design performed, researchers used a survey, tracked eye movements to quantify how long riders took to assess possible risks, measured stress levels, and marked down the path each rider took.

A majority of the riders identified as female and there was a wide mix of experience levels. 42% of them rode just one time per week or less.

The overall winner, when all factors where taken into consideration, was the bike box. Here are some key takeaways:

Mixing Zone

Mixing zone at N Denver and Lombard in Portland. (Photos: Jonathan Maus/BikePortland)

Not surprisingly, the mixing zone treatment “created the most discomfort” among study participants. It also led to the most unpredictable riding behaviors (see graphic). But there’s an important flipside to putting bicycle riders in a more stressful environment: they are more careful. Researchers found that, “The visual attention data of participants [in the mixing zone] indicated that they spent more time looking at the conflict vehicle… it supports [previous research] that a balance of user safety and convenience is an important aspect of creating safer facilities.”

Final verdict:

“The mixing zone may be best fit in scenarios where crashes tend to occur with a pre-existing bike lane, as the positioning data shows that bicyclists are willing to merge with the traffic and the provided right-of-way may allow safer movements between the two modes. The mixing zone treatment brought participants out of their comfort zone and required them to be alert of potential conflicts when claiming lane. Despite this effect, the sporadic and unpredictable riding habits associated with this treatment may expose bicyclists to higher risk scenarios.

Bicycle Signal

Bicycle signal on NW Naito Parkway.

The bicycle signal made riders feel the most comfortable. This makes sense since it’s the only treatment that separates all users in time and space — as long as people follow the rules. But similar to the mixing zone, researchers noted an important caveat: Bicycle riders assumed the signals would do their job, so they rode with less caution and made fewer eye movements to make sure conditions were safe. Researchers wrote that, “This might increase crash risk with errant drivers.”

Verdict:

“Despite the high level of comfort associated with the bicycle signal as described in the survey results, there may be a treatment that performs better as the eye-tracking data revealed reduced searching for potential conflicts on approach. For this reason, we suggest bicycle signals be installed only when a clear need is present. “

Bike Box

Bike box on SE Lincoln neighborhood greenway.

Researchers liked the bike box most because it struck a middle ground of the pros and cons between the other two treatments. That is to say it offers a measurable amount of safety, while still giving the rider a sense that they should be ready to respond to potential threats.

Verdict:

“In scenarios where there is a large frequency of crashes, the bicycle signal may prove most effective as its design restrict conflicting vehicle movements with the bicyclists… Of the three intersection treatments assessed in this study, we recommend that bike boxes have proven to be the most effective treatment at promoting safe riding habits while also providing improved safety for bicyclists at signalized intersections.”

Do these findings jibe with your experience?

Read the full study here. And check out the simulator lab website here.

City will reroute freight truck traffic away from deadly SE 26th Ave intersection

A truck driver makes a wide right turn from SE 26th onto Powell Blvd — the exact thing PBOT wants to discourage. (Photo: Jonathan Maus/BikePortland)
Map: BikePortland

The Portland Bureau of Transportation will redirect freight truck traffic off of SE 26th Avenue south of Powell Blvd. The plans were announced this morning at the monthly meeting of the PBOT Freight Advisory Committee.

It’s not the outright truck ban requested by some, but it could significantly reduce dangerous traffic at the notorious intersection.

PBOT Transportation Planner Zef Wagner told members of the committee that he and his team looked more closely into the issue following the traffic collision that killed Sarah Pliner on October 4th. Pliner was killed when she came into contact with a semi-truck driver’s trailer as he made a sweeping right turn from 26th onto Powell. “We found that 26th Avenue at Powell is incorrectly classified as a freight district street when it’s not actually adjacent to a freight district,” Wagner said. That fact gives PBOT the ability to change truck routing in the area.

Currently there are “Truck Route” signs on SE Gladstone telling eastbound drivers they can go either direction on 26th to access the interstate freeway system via Powell Blvd. Wagner said PBOT will change those signs and direct truck drivers south on 26th only, and then use Holgate to reach the freeways.

“We want to encourage them to use a more appropriate route,” Wagner said. And in the longer term, PBOT wants to find a direct connection between the Annex Yard and Holgate so they can avoid 26th, a narrow residential streets, completely.

Oregon Trucking Associations President Jana Jarvis was first to speak up with a question for Wagner about the plan. She was concerned what nearby freight companies would think and wanted to make sure PBOT talks to them before making any changes. “That has been identified as a freight route for a number of years and the bicycle route was not on 26th,” Jarvis said.

Later in the meeting, PBOT Planner Nubia Milpas Martinez spoke up to say she had just received a message and was asked to share it with the committee. It was from PBOT Bike Coordinator Roger Geller. Turns out he’d been listening to the meeting and heard Jarvis claim that 26th is not a bike route. “He wanted to mention that 26th Avenue is classified as a city bikeway and has been designated as such since 1990,” Milpas Martinez said. “It was one of the earliest striped bike lanes. He just wanted to make that known.”

“There has to be some agreement that the City of Portland is going to protect these freight routes because you’ve got to be able to move freight in and out of these locations.”

– Jana Jarvis, Oregon Trucking Associations

To Jarvis’ point, Wagner said talks with business owners are in the works and PBOT engineers have already done truck traffic counts and observations in the area. Given that, they feel confident that there are enough other streets to handle the UP rail yard traffic (which Wagner noted has created, “vastly increased activity in recent years”), but there will still be meetings and more analysis before the changes are made.

Jarvis still expressed concerns that a freight route might be taken off the table. “The larger issue is the fact that as traditional freight routes get gentrified, that puts pressure on the city and on the industry. There has to be some agreement upfront,” Jarvis continued, “That the City of Portland is going to protect these freight routes because you’ve got to be able to move freight in and out of these locations.”

Wagner reassured Jarvis that truck operators will still be able to use 26th between Gladstone and Powell, but the city’s effort will be to strongly encourage them to go elsewhere.

“This is more about finding the more appropriate route,” Wagner said. “We’re not saying don’t use the street at all. A lot of people in the neighborhood would like us to like ban trucks from all 26th Avenue. They’ve been saying that for years, and we’re not going to do that because they just don’t have another good route.”

That means some freight truck traffic will continue to use the problematic southeast corner of 26th and Powell.

In a BikePortland story last month, the owner of a trucking company and a retired ODOT freight division manager told us that corner is inherently risky for people on the street because of the length and turning movements of large trucks.

PBOT will remove bike lanes, return auto parking to NW Overton

Source: PBOT. Note that PBOT’s new drawing on the right doesn’t show the car parking that will return to the street.

The City of Portland just confirmed changes to the neighborhood greenway route on NW Overton.

As we reported last week, the transportation bureau had second thoughts about their design on Overton between 9th and 10th just over one month after it was first installed. Local businesses (especially Ovation Coffee & Tea) fumed about the removal of on-street parking spaces that came with addition of new bike lanes and first responders said the traffic diverter at the NW 9th/Overton intersection made it hard to turn. Many drivers also chose to ignore the westbound prohibition — especially when traffic backed up due to the busy railroad crossing nearby.

PBOT’s new plan will remove the bike lane, add back most of the auto parking, and add shared-lane markings to the block. They’ll move the eastbound-only, one-way driving configuration two blocks over.

In the graphic sent out by PBOT today, the new plan drawing didn’t show cars parked on the street. They haven’t said how many spaces will be returned, but we can expect to see them on both sides of the street except for the ramp into the Encore Condominium building, near the corners, and at the southeastern corner where the bike lane will remain.

Ride ’em while you can! (Photo: Jonathan Maus/BikePortland)

“As a result of both communication with area stakeholders and on-site evaluations, the project team will be moving the NW Overton traffic pattern change from NW 9th Ave to NW 11th  Ave to improve traffic operational issues. The revised design will improve access to NW Overton Street, particularly for freight vehicles and during train events, while reducing cut-through traffic on the NW Pettygrove/NW Overton neighborhood greenway,” read a PBOT statement released earlier today few minutes ago. Here’s more about the changes (taken directly from PBOT):

  • NW Overton Street between NW 11th and 12th avenues will become one-way eastbound only for auto travel to discourage cut-through traffic on the NW Overton-Pettygrove Neighborhood Greenway.
  • A section of bollard-protected bike lane will remain on the south side of NW Overton Street approaching NW 9th Avenue to allow people biking to bypass vehicle queues.
  • No changes will be made to the current amount of on-street parking on NW Overton Street between NW 12th and NW 11th avenues. No changes will made to NW Overton St between NW 11th and NW 10th avenues. 
  • On-street parking on NW Overton Street between NW 9th and NW 10th avenues will be restored on both sides of the street, except where the short bike lane will remain.

The changes will be made as soon as weather allows and PBOT says once the new configuration is in place they’ll monitor traffic for six months to determine if any changes should be made. But of course they said that the first time and only waited about five weeks before making major changes, so we’ll have to wait and see how this all plays out.

This work is part of the NW Pettygrove Neighborhood Greenway project, a key part of the city’s Northwest in Motion Plan. Learn more about the project on the official website.


NOTE, 6:59 pm: This post was originally published with a doctored image. I thought it was silly that PBOT didn’t add the car icons to their conceptual drawing of the new plans, so I added in a bunch of my own. I shouldn’t have done that, because it’s misleading. I replaced that image with the original and regret any confusion.

‘Transportation Academy’ and ‘Community Crossroads’ plan part of new Safe Routes to School approach

Parkrose High in northeast Portland.

Two programs from the City of Portland mark a new approach to keeping high school students safe while traveling to and from the classroom.

“We must take a more holistic approach to traffic safety.”

– Jo Ann Hardesty, PBOT Commissioner

A $35,000 grant from the Oregon Department of Transportation accepted today at Portland City Council, will allow the Portland Bureau of Transportation to expand its Safe Routes to School (SRTS) efforts in the Parkrose School District. This new approach will take the form of a “Transportation Academy” at Parkrose High School, intended to teach students about traffic safety skills and other transportation topics.

The Transportation Academy will be staffed by high school teachers and mentors from the non-profit youth service Elevate Oregon, who will go through a PBOT training so they’re equipped to teach students about traffic safety. A PBOT press release issued earlier today states the partnership will “encourage growth beyond the classroom and into students’ day-to-day lives” and the educational efforts are “designed to increase pedestrian, bike, and driver safety, with the goal of reducing fatal and serious crashes” for Parkrose students and the broader community.

The Parkrose School District is located in one of the most racially diverse areas of Portland, a fact reflected in its student population. A majority of the students in the district also live on low-incomes. The streets around the school are largely devoid of biking and walking infrastructure, and many of them are major traffic thoroughfares like 102nd Ave, 122nd Ave, Sandy, Fremont and Columbia Blvd. PBOT cited this street context in its ODOT grant application.

“East Portland generally bears the burden of historic underinvestment in infrastructure and has poor air quality and limited community resources,” PBOT wrote in the grant application.

Community Crossroads Initiative

N Commercial Ave outside Jefferson High School.

In addition to the Transportation Academy at Parkrose, PBOT announced a new Community Crossroads Initiative (CCI) they say will, “engage with community using interventions like traffic slowing or traffic diversion to address immediate issues of traffic and gun violence.” CCI will be part of Mayor Ted Wheeler’s Safer Summer PDX strategy that is housed in the Office of Community Safety.

Asked for more details about the new program today, PBOT Interim Communications Director Hannah Schafer said they’ve been asked to build 2-3 projects each summer (starting in 2023) for the next three years. “Our work enhances other gun prevention strategies so we aren’t looking to independently solve gun violence in community,” Schafer said.

On the ground, this will lead to more temporary barricades and traffic diverters at neighborhood hot-spots and other street changes such as more lights, trees or crosswalks. The new CCI approach is the formalization of the Arleta Triangle project that debuted in September.

To determine where interventions should go, PBOT will work with local partners in the neighborhood and analyze data that includes: existing neighborhood transportation plans and community requests, high crash corridors, information gleaned from site visits, and “Gun violence clusters overlayed with built environment data that shows which neighborhoods have built environments that make them more likely to contribute to gun violence,” Schafer said.

PBOT says the first the Community Crossroads Initiative will evaluate street light levels and explore potential street calming projects near Jefferson High School in north Portland – the site of a recent drive-by shooting that injured two students. Another student was injured earlier in October after she was struck by a driver while walking near the school. This effort will give PBOT Commissioner Jo Ann Hardesty another opportunity to connect the dots between street design and public safety.

“As students walk and roll to schools in Parkrose and across Portland, they encounter several barriers and hazards ranging from unsafe driver behavior, lack of knowledge about multimodal travel options like biking and walking, limited access to transit, and gun violence,” Hardesty said in a press release from earlier today about the new SRTS programming. “We must take a more holistic approach to traffic safety that includes the intersection of traffic and gun violence as we support our students traveling to, from, and around their schools.”

Product Review: Swytch e-bike conversion kit gets big upgrade

NOTE, 12/16/22: We are aware of multiple allegations from customers who have not received units after paying for them and many folks say the company is not replying to emails or giving refunds when customers ask for them. We recommend that no one purchases a Swytch kit until they publicly address these concerns and/or begin shipping product more promptly. Sorry for any issues our post might have caused. — Jonathan Maus, editor and publisher, maus.jonathan@gmail.com. UPDATE, 1/19: Swytch has responded to many readers’ concerns in a Twitter thread posted on 12/16/22.

The new kit looks better and is smaller and lighter. (Photos: Josh Ross)

Of all the reviews I’ve shared here on BikePortland, none have sparked as big of a response as the Swytch electric bike conversion kit. At the time I said emphatically that the Swytch kit, paired with a Brilliant Bikes three-speed belt drive cruiser, was my favorite e-bike riding experience. I continue to stand by that, but at the time I also wondered if most people wouldn’t be better served just purchasing an off-the-shelf system.

I learned a lot from this community in the comments from that first post. So with that in mind, I wanted to share the latest update from Swytch.

What it offers

As before, the motor sits in the front hub and when ordering from Swytch you have the opportunity to choose what size wheel you need. All the wheels are 36 spoke count, double-walled construction with a solid axle and they are available in either a black or silver finish. The 250-watt motor with a top speed of 20 mph is also unchanged.

The solid axle will work for either quick-release bikes or bikes designed for a bolt-on solid axle. It will not work for a thru-axle bike but that’s a limitation of hub motors in general and not specific to the Swytch kit. One of the biggest points of discussion in the first article was the potential for movement in the dropouts and the optional torque arm. The torque arm is an optional accessory designed to spread the load for lightweight carbon forks. There is a torque washer included in every kit that slots into the fork drop-out. None of these specs for the wheel or battery have changed at all since the last version of the Swytch kit.

The cadence sensor is also unchanged. Like many of the less expensive e-bikes on the market, the Swytch kit only cares that you are pedaling, and not how hard. I’ll talk about this a little more below but this isn’t a bad thing, it’s just different. The cadence sensor is what makes this work. The Swytch cadence sensor uses a magnet ring with a series of plastic bristles.

On the frame side there’s a sensor that registers the magnets passing by. The sensor is able to rock and just needs to be zip-tied to the frame so that it’s close to the magnet ring and always in the same place as the ring rotates. This is the hardest part of the system to install and it is still incredibly easy. Just check the clearance first and you won’t waste time installing and removing the ring. 

The last piece is the battery and controller. This piece is what makes the Swytch system special, and it has been completely redesigned for the 2022 version of the kit.  Previously, the battery and control scheme consisted of a handlebar mounted unit that looked like a front bag. Some units had a light on the front and they weighed about 2 kg. All the controls sat at the top of the pack and there were a series of lights to let you know battery life and power level. 

With the 2022 Swytch kit update, that whole system is gone. Instead of the fabric outer with integrated controls, there is now a battery that weighs about half as much. It’s available in two versions that will either take you about 9-20 miles on one charge. You can get either version in a wide range of colors. The size is roughly 22.5 x 9.5 x 3.8 cm and there are no more controls built in. Instead of buttons on the battery pack, you can now access the modes, battery level, and current speed via a small display. 

The battery is still removable, but that system has changed as well. The last generation mounted in the center of the bars with rubber spacers and an anti-rotation strap. The new unit uses metal spacers, lacks the strap, and mounting the battery involves sitting it on a small shelf then pressing the top down. The upper part of the mount connects the power as it clamps down. To remove it, just pull up.

If you wanted to upgrade your previous kit, all the connections are exactly the same. The cadence sensor and the wheel motor run up the frame and connect with a color-coded connection with only one possible orientation. The last kit had unused plugs and this one does too. The display fills one of them and there’s an optional throttle, either twist or thumb-activated, that will take up another. You could add a light to take up another of the plugs or a brake sensor if you are using the throttle. 

How to purchase

After my previous review, I received a lot of confused messages about how to buy the kit. The company will tell you there’s more demand than supply and they are intentionally rewarding customers who are willing to wait by giving discounts. You had to sign up for the list and you could preorder at a discounted price.

Either way, the current situation for the 2022 Swytch eBike conversion kit is that it’s sold out. Existing waitlist customers will receive their pre-orders first and there is still room to pre-order for December delivery at a 50% discount. A third batch is also offered for a Jan/Feb 2023 delivery at a 60% discount. Unlike before, the whole system is now up on the website and pretty simple but Swytch is hoping that sometime in the first quarter of 2023 there will be enough supply to change over to a standard ordering process. 

Right now the smaller battery complete kit is $1199 or you can pre-order at $499. The larger battery kit is $1599 and the preoder price is $649. If you already have an existing kit, you can also upgrade only the battery and control system for $799/$324.

What’s it like to use?

Nothing has changed in terms of how it rides, and that’s a very good thing! And now it’s even smaller and lighter. The low weight and ability to use a small bike is a big deal for accessibility.

It’s really easy cruise along at a nice clip without doing much work. Given that the Swytch kit is cadence based, you’ll just need to keep in mind that it will feel less like you are a bionic rider and more like the bike is doing the work for you. A mid-drive, torque-based system, can almost feel transparent. It’s like you are riding a bike and happen to be incredibly strong but depending on your needs that’s not always best. A cadence based system is great for transportation replacement. 

Verdict

Much of this section isn’t all that different either. Since the last review I put together one of the many Bafang based kits you can find on Amazon. As expected, it’s not nearly as slick as the Swytch. The end result looks like a science experiment. The Swytch kit is a more polished experience and also a better ride (depending on what bike you pair it with if course). 

The challenge is that even though it works well, and the kit is now even more polished with the update, it’s still a kit. Given how prices of e-bikes are coming down, it’s not even that much of a discount — maybe even none if you pay full price! — and you end up with a bike that isn’t nearly as integrated. But what you get with the Swytch is the ability to install it on almost any bike. I personally haven’t put it on anything other than a pretty standard bike but there’s a lot of people who use them for things like trikes, kids bikes, cargo bikes, or just as a way to get a lightweight e-bike. If that’s what you need, Swytch makes a fantastic option.

Ask BikePortland: Why did ODOT downgrade the N Delaware/Lombard crossing?

View southbound on Delaware at N Lombard. Note the new crossing and “crosswalk closed” signs in the “after” image.

A recent Oregon Department of Transportation project in north Portland has helped tame an urban highway, but it came at the cost of a key bike crossing. It’s a trade-off we shouldn’t have to make.

I’m talking about the project that brought new pavement and a new cross-section to NE Lombard (U.S. 30) between St. Johns and the Kenton neighborhood. The new buffered bike lanes and other changes have made the once-unthinkable-for-cycling street into a viable route. I’ve ridden it several times in recent weeks and drivers go much slower and it actually feels OK in the bike lane.

But what ODOT did at the North Delaware Avenue intersection is not OK.

The project removed a traffic signal that could be instantly activated via push-button on either side of Delaware. For southbound Delaware bicycle riders, the button was right near the curb and could be pushed without having to roll onto the sidewalk. Now there’s a rapid flashing beacon on just one side of the intersection, which means if southbound bicycle riders want the protection of the crossing, they have to cross over a lane of traffic twice.

“It is also really annoying and potentially unsafe,” one mom who bikes her kids to school and parks on Delaware told us after the changes went in. “It’s a huge pain for cyclists… Definite downgrade from what was there before,” said another. Both people wanted to know why ODOT did it.

The first thing I did was confirm the design with one of the ODOT engineers who worked on the project. “Yes, this is the final design,” they said. “Southbound or northbound bike riders would need to either treat the Delaware approach like a vehicle or a pedestrian.”

It wasn’t until a few weeks later that I learned more about why they made this decision. It seemed like an interesting example of how arcane federal engineering guidelines can have an impact on our everyday experience on our bikes.

Here’s what I learned:

  • The old signals were “half signals.” This is where the signals only stop half of the intersection — in this case the signals stop the major street in favor of the smaller side street without a signal. The Federal Highway Administration’s all-powerful Manual on Uniform Traffic Control Devices (MUTCD), a guidebook (more like a bible) used by state traffic engineers, strongly encourages their removal, “because of the issues such designs cause when the interruption of the major-street traffic flow by a pedestrian actuation is used by side-street drivers as their opportunity to turn onto the major street, in conflict with the crossing pedestrians,” reads the FHWA website.
  • ODOT didn’t opt for a new traffic signal at this location for several reasons. First, it would have added cost to the project that wasn’t in the budget. But even more importantly, the MUTCD requires a specific amount of cross-traffic before a signal can be installed (this is known as “meeting signal warrants”). An ODOT spokesperson told me the traffic volumes on Delaware would have to be 3-4 times higher during peak hours to event come close to meeting signal warrants.
  • A HAWK (“high intensity activated walk”) signal couldn’t be used here because those are typically only used at mid-block crossing locations. * UPDATE, 11/3 at 8:47 am: To further clarify, ODOT prefers to not use HAWK signals at intersections, but that’s not the case with PBOT. The two agencies differ on this issue.

So that’s why the crossing of Delaware and Lombard is worse for bicycle users today than it was before ODOT’s project. It’s a clear example of how arcane federal engineering guidelines can impact your bike route to school.

The good news is that the City of Portland manages Delaware and they have a much less rigid interpretation of the MUTCD. And since it’s such an important and popular route to schools and parks and other destinations, I won’t be surprised if PBOT manages to add some bike-friendly crossing features back to this intersection as part of an upcoming neighborhood greenway project. Stay tuned!

What’s behind PBOT’s $4.4 billion street maintenance backlog excuse?

(Photos: Jonathan Maus/BikePortland)

Taylor Griggs contributed to this story.

If you use Portland’s streets, you know there’s room for improvement. From crumbling and cracked pavement on greenways, to debris-strewn bike lanes and cavernous potholes — basic street upkeep has fallen by the wayside.

There’s a number behind all of Portland’s unmet maintenance needs: $4.4 billion.

If you’ve spent any time doing transportation advocacy in this town, that number is likely very familiar to you. This statistic is often used by Portland Bureau of Transportation leadership and staff as an excuse to do nothing. One of the most effective ways to shut down requests from people who want a new project or program to be funded is for someone to say, “We’d love to, but we have a four billion dollar maintenance backlog to worry about.”

PBOT Commissioner Jo Ann Hardesty does this all the time. She recently cited the backlog as a reason the bureau has struggled to placate disgruntled maintenance workers. She also mentioned the backlog several times in our podcast interview last year, expressing that it’s one of the main things dragging down PBOT’s potential.

A look at how the backlog has grown over time. (Source: City of Portland)

But the maintenance backlog didn’t start with Hardesty. PBOT commissioners and staff have long lamented about the seemingly interminable problem that keeps growing every year (see above).

“Continuing to maintain the assets…particularly the most costly facilities (like arterial pavement and bridges) is challenging for jurisdictions across the country as funding for ongoing repair, rehabilitation, and ultimately replacement were assumed to be covered by the federal gas tax, which was last increased in 1993 and which we know is woefully insufficient to keep up with aging infrastructure,” PBOT Public Information Officer Dylan Rivera shared with us in an email this week.

Politics don’t work in its favor either. Maintenance work is decidedly unsexy and there are no ribbon-cutting events for sweeping a bike lane. As Cathy Tuttle pointed out in a recent BikePortland guest article, maintenance “just doesn’t have the same political oomph that ‘new’ has.”

Another reason our roads are in such poor condition is because our transportation system strongly favors the type of vehicles that damage roads most. There are tens of thousands of extremely heavy cars, buses and trucks rolling over our roads on a daily basis, and as more people buy larger and heavier ones (EV batteries being the main culprit), the problem will only get worse.

The picture looks even more bleak when you realize that federal grant programs — a huge source of funding for capital projects — don’t pay for maintenance. That means PBOT has to use “discretionary” funding for maintenance, a source the agency has been forced to reduce by 9% in the last two budget cycles.

So what, exactly, is on this infamous backlog? And can the city’s current approach even begin to tackle it?

What does the backlog consist of?

The categories of unmet needs that total $4.4 billion of backlog

PBOT’s Rivera tells BikePortland the $4.4 billion refers to the bureau’s “unmet need” – the calculation of how much it would cost to bring the bureau’s $18 billion in assets to fair or better condition in 10 years. According to this calculation, it would require the city to dedicate $440 million a year to maintenance for 10 years to get assets into that level of condition.

Taking up the bulk of this cost is unmet road maintenance needs. This includes $1.5 billion for busy streets and $1.8 billion for residential streets in various states of disrepair. A Citywide Assets Report released in 2019 deemed the majority of Portland’s arterials and local streets in ‘poor’ or ‘very poor’ condition. Other big contributors to the backlog include streetlights, curb ramps and bridges.

Not figured into these totals are the millions PBOT is forced to spend every year due to infrastructure damaged by incompetent and/or reckless drivers who plow over signs into poles with alarming regularity.

A 2013 city report detailing the condition of Portland’s pavement said it would cost about $750 million over ten years to get roads in proper condition. In 2015, the backlog totaled $1.2 billion, increasing to more than $2 billion by 2017. A little more than five years later, we’ve doubled that price. This proves a dire warning we often hear from PBOT staff: the longer we wait to fix roads, the more expensive it gets.

Potential solutions

Former Mayor Sam Adams at a press conference for his fee proposal in 2008. That’s current Portland Mayor Ted Wheeler behind him, when he was Multnomah County chair.
A graphic from the 2021 Citywide Assets Report detailing how Fixing Our Streets helped keep Portland’s pavement condition in better shape. (Source: City of Portland)

The people running Portland’s transportation system have championed a variety of efforts to pay for maintenance over the years. Way back in 2007, former mayor Sam Adams pushed a “Safe, Sound and Green Streets” fee initiative for Portland households that would have raised money for maintenance work (back when the deficit was still manageable). After that initiative died, former PBOT Commissioner Steve Novick advocated for a similar program in 2013 – a universal “street fee” – which also never came to fruition.

Finally, in 2016, Portland voters approved the Fixing Our Streets program as a way to fund street maintenance projects using a $0.10 per gallon fuel tax and a Heavy Vehicle Use Tax. Policymakers knew this program wouldn’t be able to solve every problem in the city, but it was a start. And like many PBOT funding sources, it has a double-pronged approach. Not only is the tax a source of revenue, but the hope is that increased fuel prices will incentivize people to drive less so less pricey maintenance work would be required in the long-term.

The backlog has only grown since the passage of Fixing Our Streets. Even so, PBOT says the money has been put to good use to stave off some of the worst outcomes (see chart at right).

“The Fixing Our Streets program has made a big difference in preserving and extending the life of the city’s pavement, in addition to providing some critical safety improvements,” Rivera said. “No one ever said FOS alone would be enough to solve the maintenance backlog that took a half century to produce.”

So, in a scenario in which everyone either rides a bike or drives an electric vehicle (a utopia for many advocates), the FOS money would run dry fast. That’s where the city’s Pricing Options for Equitable Mobility (POEM) effort comes in. Or, was supposed to come in. Launched in 2019 and adopted by City Council in 2021, the POEM Task Force outlined several ways PBOT could raise revenue. Unfortunately, the recommendations of the task force have yet to move forward.

One new fee PBOT has begun to collect (which wasn’t technically part of POEM) is a new parking fee that was created out of desperation following a massive decline in drivers filling meters during the pandemic. But that fee is estimated to collect just $2 million, a drop in the bucket.

What now?

SE Division near 130th.

The backlog is as bad as it’s ever been. We have less money than ever. And the morale at PBOT’s Maintenance Operations division is at its nadir.

It feels like PBOT and City Hall’s courage to implement the new revenue ideas from the POEM plan is diluted by their fear of losing out on the car-based, cash cow, status quo. But the sooner we rip off the band-aid, the sooner we can heal our streets and our budget.

In the short-term, we must get PBOT’s Maintenance Operations group on better footing. This has nothing to do with a lack of funding and it goes beyond looming threats of a strike. We’ve recently heard about a lack of trust between staff and leadership, a dysfunctional institutional culture, and eye-popping staff turnover rates. This constant reshuffling of staff is very disruptive to work crews and their programs, and leads to less work getting done. Our fingers are crossed that new Maintenance Operations Director Jody Yates, who was hired in February, can right the ship.

We also must charge people more to use our streets. With inflation and income inequality at all-time highs, and with transportation not even being on the political radar in Portland these days, that will be a tough pill to swallow.

To make it easier to swallow, we should consider a different the narrative around the issue. Our goal shouldn’t be to raise more money to do more maintenance; the goal should be to do less maintenance. The situation is unsustainable not because we lack funding, but because we are living above our means. We spend too much money fixing damage from vehicles that we can’t afford to support any longer, and we don’t do enough to make things we can support — like biking, walking, and taking transit — viable options.

Portland has a long legacy of supporting carfree spaces. Former Mayor Vera Katz declared September 14, 2004 as “Portland Car-free Day.” In 2008 we hosted the international Towards Carfree Cities Conference. And even the recent POEM initiative had, “Our system today over-prioritizes cars” as one of its foundational principles. But despite years of rhetoric and advocacy we still haven’t fully embraced the idea of permanent carfree streets, despite the fact that every time we dip our toe in the water — with programs like Sunday Parkways or recent plaza and public safety projects — it feels good.

We need more attention on the problems we face today and the political will to do things differently tomorrow. The maintenance backlog excuse should not be the end of the conversation — it should be the start of a new one.

Job: Customer Service Representative – Stages Cycling

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Customer Service Representative

Company / Organization

Stages Cycling

Job Description

Work in the Fitness Industry!

Provide pre- and post- sales technical support for Stages Indoor Cycling products to domestic consumer and International consumer and distributor accounts.

Pay Range: $18 to $19 per hour with Excellent Benefits including 100% employer paid benefit options plus buy-ups.

Who We Are

Stages Cycling offers you the opportunity to work within the bike industry in an environment of like-minded people. We are looking for great people to join our team who are committed to living out our core values – Passionate, Creative, Listening, Intelligent, Agile, and Passionate, all in an innovative environment.

Benefits

Competitive benefits package including a 100% employer paid medical, dental, and vision coverage for Employees. Buy-up options available and a percentage of dependents are covered. We also offer Flexible Spending Account, Health Savings Account with company contribution, 401(k) with employer matching contribution, Paid Time Off, Holidays, and product discounts.

How to Apply

Apply through our Career Portal at Careers | Stages Cycling . To learn more visit our website at Smart Bikes, Power Meters & Cycle Computers .

Role and Responsibilities

As part of the Customer Service Team at Stages Cycling, Customer Service Representatives (CSRs) will be trained and certified on one or more product based on individual skillsets and current business needs. Within certified product categories, CSRs will provide pre- and post- sales technical support for Stages Cycling, Stages Indoor Cycling, and/or Stages Indoor Home Cycling products to domestic consumer and International consumer and distributor accounts.

Customer Technical Support

Provide sales and technical support to our domestic consumer and dealer accounts for designated/certified products

Respond to customer service “tickets” submitted via email, the website, and occasionally social media

Provide exceptional customer experience in all communications with customers

Support customers through troubleshooting processes

Communicate with customers, technicians, and/or distributors via inbound and outbound phone calls

Communicate concerns or issue trends to relevant Customer Service Lead and/or Manager

Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information

Participate in Customer Service team meetings and trainings

Process Orders to Support Customer Needs

Respond to warranty needs as dictated by customer needs and/or as directed by Customer Service Manager

Issue parts orders for warranty replacements

Place orders for parts via the ERP system

Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, Stages Flight system, and any other future Stages Indoor Cycling products.

Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner

Place orders for parts as requested by the Service Technicians and approved by the Service Director.

Other tasks and projects as assigned

Designates non-essential job responsibilities

Qualifications and Education Requirements

High level of organizational skills.

High level of flexibility and creative problem solving.

Ability to work independently and self-manage duties and tasks.

Ability to use customer management and order processing systems, with training.

High level communication and interpersonal skills, including high-volume telephone and written correspondence.

Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.

Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.

High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Employment will be contingent upon the results of background checks. See below for additional details

Preferred Skills

Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.

Supervisory Responsibility

This position does not have any supervisory responsibility

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.

While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime. * Currently working remote due to Covid-19.

Travel

Travel is not required for this role.

Background Checks

Offers of employment will be contingent upon the results of background checks. Background checks will be completed only after a contingent offer of employment has been accepted. Background checks include social security verification, prior employment verification, personal and professional reference verification, criminal history check, and potentially additional checks. Evaluations of criminal history will take into consideration the nature of the crime and its relation to the position, the time since the conviction, the number of convictions, and relevant risk to the business and related parties.

Benefits

We offer a competitive benefits package including medical insurance, dental insurance, vision insurance, Flexible Spending Account, Health Savings Account, 401(k) matching, Paid vacation and holidays, free access to our fitness center, and product discounts.

Equal Employment Opportunity

We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=76fae983-265f-42c9-a457-2ef38025ecc6&ccId=19000101_000001&type=MP&lang=en_US&selectedMenuKey=CurrentOpenings

The trials and jubilations of owning a Rad Power e-bike

Dagny and her e-bike during the halcyon days. (Photos: Taylor Griggs/BikePortland)

“E-bikes are the Wild West. It’ll all get sorted out eventually, but there will be a lot of heartbreak in the process.”

– Andrew Schnell, The eBike Store

My roommate and friend Dagny Daniel was in the market for an electric bike, and when she saw Rad Power Bikes was selling their entry-level e-bike for a $500 ($700 lower than its usual price), she jumped at the opportunity to buy it. When the bike came, Dagny put it together and charged it up, excited to hit the bike path.

But she’d only had it for a few days when the honeymoon period ended. Dagny and I were riding with a group of other people on bikes deep in the north Portland peninsula this past weekend when all the sudden, the lights on her bike turned off and the pedal-assist stopped working. (No, it wasn’t dead.) Eventually, we got it going again, but only briefly before it puttered out once more and she had to ride to back without any electric assistance or lights. Right now, the bike is sitting in our basement waiting for someone to figure out what went wrong and get it back in commission.

Dagny isn’t the only person who just bought a Rad Power bike. The e-bike company’s recent sale was very popular – turns out, $500 e-bikes sell like hotcakes. On my own Twitter feed, I heard dozens of accounts of people buying their first electric bikes because of this sale. One particularly exciting anecdote was from someone who said that the person who delivered their bike was so inspired by all the boxes of bikes he was delivering that he decided to get one for himself.

The Rad Power box.

Some e-bike advocates saw the success of this sale as an indication that there’s a demand for electric bikes that should be met with more rebate programs. The popularity of such programs in places like Colorado has shown that people are interested in buying e-bikes at reduced rates and once they have the bikes, they often become game-changers for reducing their car use.

But Dagny’s experience made me wonder if there are more people who have had trouble with their new Rad Power bikes and how local bike shops are dealing with it.

Rad Power is based out of Seattle, and they have brick-and-mortar service centers in some other cities in the United States and Canada (but not in Portland). They used to operate a mobile repair service in some other cities, including Portland, so people could get help directly from Rad Power, but they cancelled that program a few months before the big sale. (According to Rad Power’s website, local mobile bike repair service Velofix is still available to help.) This has left some bike shops in a lurch.

Employees at the The eBike Store in the Piedmont Neighborhood express skepticism about direct-to-consumer electric bike companies like Rad Power. Andrew Schnell, a sales employee at the bike shop, says he thinks they’ve been able to hone in on an important market of people who want functional, non-luxury electric bikes at an affordable price.

But the downside to Rad Power’s business model is that customers have to figure a lot out by themselves.

“I have no problem with the company,” Schnell told me. “But you get what you pay for.”

The least expensive bike sold at the eBike store is $2500 – twice as much as what the RadMission usually costs, and five times as much as its sale price. Schnell said he thinks it’s worth the cost for a better quality bike that you can get serviced locally, but he understands why people are hesitant to pay that much for a bike.

Schnell said he has had trouble getting ahold of people from Rad Power when he has questions about their bikes, so the shop is limited in what it can do to help people who run into problems with them. This has meant some angry customers leaving one-star Yelp reviews for the eBike Store, which never claimed to be a Rad Power retailer or service shop in the first place.

There are several stores in Portland that Rad Power owners have said will service their bikes. Rad Power’s website lists the Bikeologist Mobile Bicycle Repair and Upcycles as options for people who want to get help in-person. But part replacements for Rad Power bikes are hard to come by right now because of all the demand.

Thankfully, experiences like Dagny’s seem rare. When I tweeted asking for people’s experiences with their new Rad Power bikes, I received overwhelmingly positive reports, and most people writing reviews online are very pleased with their purchase. (And by the way, Dagny isn’t giving up on her bike – she’ll get back on the seat as soon as she can, but it might take some time to find someone who can help.)

Schnell acknowledges that his exposure to the bikes is more likely to be negative because people are coming to the bike shop with their grievances. But his overall takeaway is that because this industry is fairly new, there are going to be some kinks to work out as e-bikes stake their place as a popular mode of transportation.

“E-bikes are the Wild West,” Schnell told me. “It’ll all get sorted out eventually, but there will be a lot of heartbreak in the process.”