About Jonathan Maus (Publisher/Editor)

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Jonathan Maus is the publisher and editor-in-chief of BikePortland.org. You can reach him via email at jonathan [at] bikeportland [dot] org. If you have an urgent matter, please use our 24HR Tipline - (503) 706-8804.


Jonathan Maus (Publisher/Editor) Posts

Jobs of the Week: Ride with GPS, Stages Cycling, Velotech Inc.

Friday, December 4th, 2020

Ready to start the new year with a new job? We’ve got some great leads for you.

Learn more about our latest listings via the links below…

Shipping Specialist – Velotech, Inc.

Customer Service Rep – Stages Cycling

Digital Marketing Specialist – Ride with GPS

Frontend Engineer – Ride with GPS

Customer Advocate – Ride with GPS
[Read more…]

Job: Customer Advocate – Ride with GPS

Thursday, December 3rd, 2020

Job Title

Customer Advocate

Company / Organization

Ride with GPS

Job Description

Ride with GPS is in search of a full-time Customer Advocate to support our mission of helping people create great cycling experiences and go on better rides, more often.

Job Responsibilities:
The Customer Advocate is responsible for helping our users make the most of our software through handling all support requests. Additionally, they are a crucial part of the product development team, tasked with testing new products and offering feedback from a user perspective.

– Provide confident, empathetic, professional and accurate support to a worldwide customer base
– Respond to emailed questions and requests through using the Zendesk ticket system
– Resolve user-reported issues and communicate resolution back to system user
– Escalate system issues to project team when necessary for resolution
– Manage billing and deactivation of user accounts
– Provide input on current support processes and suggest improvements
– Test new products before release to help identify any issues and provide meaningful feedback to the product development team about software issues and make recommendations for improvement based on user concerns
– Flexibility to possibly work a Sunday-Thursday or Tuesday-Saturday schedule

Job Qualifications:
The right candidate has a background in customer service and possesses strong self-organization skills, experience with office productivity software and strong technical writing skills, and excels at self-learning. They also embrace an innate desire to help others, have a high degree of patience and empathy.

– A passion for riding bikes: Our business is about bikes and we have found the best support comes from actual cyclists
– Customer Service: 1-3 years customer support experience, with software applications or bicycles preferred. Patience and empathy for working with users at varying levels of technological knowhow.
– Computer Skills: Strong computer and smartphone-operating skills and an aptitude for learning to use new technologies.
– Communication: Superb written communication, interpersonal, and organizational skills with a keen attention to detail.
– Independence: Ability to work confidently with limited supervision with the awareness to request support and feedback when appropriate.
– Emotional Intelligence: Empathetic and constructive when providing feedback, and confident when receiving critique.

Bonus Points:
– Personal experience with Ride with GPS for route creation and navigation
– Experience using Zendesk to manage customer service tickets
– Experience producing technical writing, such as help documentation
– Interested in and knowledgeable about modern bicycle technologies, such as: Garmin, Wahoo, Bryton, Zwift, etc

Don’t mark all the checkboxes, but still think you’re right for the job? Please still get in touch and tell us why you think you would be a great fit for this position. We realize that skills and abilities come from diverse experiences.

About Us:
Ride with GPS is on a mission to create great cycling experiences and help people go on better rides, more often.

Our website is used to plan bike routes and events, manage bike clubs, analyze ride data, and publish great rides. Our companion app is a bike computer, route navigator, and ride recorder. Within the cycling world, we serve weekend riders, clubs, event organizers, tour operators, and racers. We are committed to not running any ads on the site or in the app, and are able to maintain a singular focus on serving cyclists.

Our business is bootstrapped, profitable, and growing.

The Team:
We are cyclists. We are explorers. We are artists. We are writers. We are parents. We are friends. We are a group of people with diverse interests who lead healthy, balanced lives and are all very passionate about what we do. By joining Ride with GPS, you will become a part of a team that helps millions of people have a great time on their bike.

Benefits:
We offer a competitive salary as well as health, dental and vision insurance, and a 401k with a 10% match. You’ll be equipped with a new Macbook Pro, iMac, or Linux machine, a standing desk and any other productivity tools that are needed. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling, including offering a one-time new bicycle stipend.

In light of the global pandemic, Ride with GPS is working remotely and offers a stipend for setting up a home office. Moving forward, employees will be able to work from home indefinitely, and we are also monitoring health guidelines and hope to offer an option to work in a shared office environment when it is safe to do so.

How to Apply

We are based in Portland, OR and encourage residents across Oregon and Washington to apply by emailing careers@ridewithgps.com with your resume and an overview of any work relevant to the position. Please include at least a paragraph explaining your relationship with cycling, and optionally a cover letter with your pronouns. We'll respond in a timely manner and move things forward for promising candidates.

Ride with GPS is committed to providing an inclusive and welcoming workplace for all members of our staff. We believe having a diverse team makes our product and our company better, and we are working to ensure our reality reflects those ideals. We invite applicants of any race, gender, sexual orientation, age, physical ability or limitation, religion, or background to apply and look forward to hearing from you.

Job: Frontend Engineer – Ride with GPS

Thursday, December 3rd, 2020

Job Title

Frontend Engineer

Company / Organization

Ride with GPS

Job Description

We’re looking for a Frontend Developer to join our team.

Our frontend is implemented in React, structured as an API consumer of our Ruby on Rails backend. We’re in the midst of a comprehensive redesign of the look and feel of our product, and we’re seeing years of foundational work realized in developer productivity and value delivered to our users. Your opportunity is to join us in implementing design principles of usability, and discoverability, and in making good on our promise to enable our users to go on better rides more often. We’ve built a strong presence in the cycling community over the past 10+ years, and we’re committed to supporting the core features and values important to our long term supporters. We do not require prior React experience; we are much more interested in candidates who are excited about what we’re building, and who can’t wait to help us improve products that make cycling better for our millions of users. That said, in order to excel in this position, we do expect multiple years of experience putting complex, functional code in front of users at scale. At this time, we are not accepting junior developers.

Technology that we regularly use:

– React
– Babel
– Webpack
– NodeJS
– Figma
– CircleCI for frontend CI
– Jenkins for backend CI
– GitHub for version control
– Existing code is traditional Rails and HAML/SASS based templating, as well as Backbone and sundry other Javascript. All new frontend development is done in React.
– OpenStreetMap rendering and routing stack (mapnik, postGIS, TileMill for style dev, GraphHopper based routing). Bonus points if you have map styling experience!

The Company:

Ride with GPS is on a mission to create great cycling experiences and help people go on better rides, more often.

Our website is used to plan bike routes and events, manage bike clubs, analyze ride data, and publish great rides. Our companion app is a bike computer, route navigator, and ride recorder. Within the cycling world, we serve weekend riders, clubs, event organizers, tour operators, and racers. We are committed to not running any ads on the site or in the app, and are able to maintain a singular focus on serving cyclists.

Our business is bootstrapped, profitable, and growing.

The Team:

We are cyclists. We are explorers. We are artists. We are writers. We are parents. We are friends. We are a group of people with diverse interests who lead healthy, balanced lives and are all very passionate about what we do. By joining Ride with GPS, you will become a part of a team that helps millions of people have a great time on their bike.

Benefits:

We offer a competitive salary as well as health, dental and vision insurance, and a 401k with a 10% match. You’ll be equipped with a new Macbook Pro, iMac, or Linux machine, a standing desk and any other productivity tools that are needed. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling, including offering a one-time new bicycle stipend.

In light of the global pandemic, Ride with GPS is working remotely and offers a stipend for setting up a home office. Moving forward, employees will be able to work from home indefinitely, and we are also monitoring health guidelines and hope to offer an option to work in a shared office environment when it is safe to do so.

How to Apply

We are based in Portland, OR and encourage residents across Oregon and Washington to apply by emailing careers@ridewithgps.com with your resume and an overview of any work relevant to the position. Please include at least a paragraph explaining your relationship with cycling, and optionally a cover letter with your pronouns. We'll respond in a timely manner and move things forward for promising candidates.

Ride with GPS is committed to providing an inclusive and welcoming workplace for all members of our staff. We believe having a diverse team makes our product and our company better, and we are working to ensure our reality reflects those ideals. We invite applicants of any race, gender, sexual orientation, age, physical ability or limitation, religion, or background to apply and look forward to hearing from you.

Job: Digital Marketing Specialist – Ride with GPS

Thursday, December 3rd, 2020

Job Title

Digital Marketing Specialist

Company / Organization

Ride with GPS

Job Description

Ride with GPS is in search of a Digital Marketing Specialist to take our social media and digital marketing strategies to the next level and support our mission of helping people create great cycling experiences and go on better rides, more often.

Job Responsibilities:

The Digital Marketing Specialist will bring expertise to help us achieve our growth goals and expand our community in a consistent, authentic way. This position will play an integral role in our day-to-day marketing efforts by independently creating and managing social media activities, planning digital ad campaigns, and participating in the development of other short and long-term marketing strategies.

– Develop and manage social media strategy: implementing campaigns, identifying goals, tracking results, and reporting on success in achieving objectives
– Own social media-based communication: replying to comments, engaging with complimentary accounts, and responding to direct messages
– Collaborate with the marketing director to help develop, deploy, and manage digital ad campaigns to achieve short and long-term KPIs
– Assist with additional efforts to drive website traffic, including SEO and SEM, as needed
– Work closely with other members of the marketing team to brainstorm ideas and develop short and long-term marketing strategies
– Stay up-to-date on developments and trends in digital marketing technology and to make recommendations for continuous improvements of our strategies

Job Qualifications:

The right candidate has a professional background in social media and digital marketing management, possesses excellent communication and organization skills, and thrives working both independently and as a part of a team.

– Has 1-3 years professional experience in managing social media, or equivalent combination of education or volunteer service
– High level knowledge of social media platforms – especially Facebook, Twitter, and Instagram
– Experience reviewing and reporting on social media metrics
– Has 1-3 years professional experience implementing and managing day-to-day optimizations of social ad campaigns
– Demonstrated proficiency with Google Ads (paid search and display), Google Analytics, PPC, keyword analysis, and bid optimization
– Open, clear and approachable written and verbal communication style with proven success with collaborating between multiple internal and external parties
– Empathetic and constructive when providing feedback, confident when receiving critique
– Organized and experienced with managing personal workloads with minimal oversight

Bonus Points:

– Experience working within and/or a passion for the bicycle and/or tech industry
– Experience with HTML, basic website building, coding, etc.
– Basic graphic design abilities and/or experience working closely with designers
– Experience with SEO in relation to web design, paid search, social media, etc

Don’t mark all the checkboxes, but still think you’re right for the job? Please still get in touch and tell us why you think you would be a great fit for this position. We realize that skills and abilities come from diverse experiences.

About Us:

Ride with GPS is on a mission to create great cycling experiences and help people go on better rides, more often.

Our website is used to plan bike routes and events, manage bike clubs, analyze ride data, and publish great rides. Our companion app is a bike computer, route navigator, and ride recorder. Within the cycling world, we serve weekend riders, clubs, event organizers, tour operators, and racers. We are committed to not running any ads on the site or in the app, and are able to maintain a singular focus on serving cyclists.

Our business is bootstrapped, profitable, and growing.

The Team:

We are cyclists. We are explorers. We are artists. We are writers. We are parents. We are friends. We are a group of people with diverse interests who lead healthy, balanced lives and are all very passionate about what we do. By joining Ride with GPS, you will become a part of a team that helps millions of people have a great time on their bike.

Benefits:

We offer a competitive salary as well as health, dental and vision insurance, and a 401k with a 10% match. You’ll be equipped with a new Macbook Pro, iMac, or Linux machine, a standing desk and any other productivity tools that are needed. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling, including offering a one-time new bicycle stipend.

In light of the global pandemic, Ride with GPS is working remotely and offers a stipend for setting up a home office. Moving forward, employees will be able to work from home indefinitely, and we are also monitoring health guidelines and hope to offer an option to work in a shared office environment when it is safe to do so.

How to Apply

We are based in Portland, OR and encourage residents across Oregon and Washington to apply.

Submit your application by emailing careers@ridewithgps.com with your resume, a cover letter that details your relevant work experience and explains your relationship to cycling, and a portfolio of work samples that illustrate your experience with social media and digital marketing content creation. We'll respond in a timely manner and move things forward for promising candidates.

Ride with GPS is committed to providing an inclusive and welcoming workplace for all members of our staff. We believe having a diverse team makes our product and our company better, and we are working to ensure our reality reflects those ideals. We invite applicants of any race, gender, sexual orientation, age, physical ability or limitation, religion, or background to apply and look forward to hearing from you.

E-bikes and ODOT’s new electric vehicle infrastructure study

Thursday, December 3rd, 2020

Their use is on the rise, so too should places to charge them.
(Photo: Jonathan Maus/BikePortland)

[Read more…]

Portland continues ‘Rose Lane’ transit push amid ridership decline, electoral shift

Thursday, December 3rd, 2020

One of the first Rose Lane projects on SW Madison.
(Photo: Jonathan Maus/BikePortland)

[Read more…]

A critique of a police statement that blames victim of serious collision

Wednesday, December 2nd, 2020

Scene of the collision on NE 78th and 13th in Vancouver.
(Photo: Clark County Sheriff’s Office)

A man is in the hospital with serious injuries following a collision Tuesday night in Clark County. It happened while he was bicycling on a major street in Vancouver about six miles north of Portland.

Only 12 hours after it happened the Clark County Sheriff’s Office released a statement that is very troubling. Laced with unnecessary details and biased language based on premature analysis not rooted in law or relevant facts, the statement lays all the blame on the bicycle rider and exonerates the car driver. It’s not clear what exactly happened because the bicycle rider is likely still unable to act as a witness on his own behalf, but that didn’t stop the Sheriff’s Office from spreading a version of events that will set the public and media narrative in stone.

Before I offer my critiques of the statement, keep in mind I don’t care who was to blame for this collision. That’s not my concern. What troubles me is when police communications staff introduce a driver-centric bias that poisons public dialogue and further marginalizes vulnerable road users.

The statement and my critiques are below:[Read more…]

No ‘Bike the Lights’ night at Winter Wonderland this year due to virus fears

Wednesday, December 2nd, 2020

Not this year.
(Photo: Jonathan Maus/BikePortland)

“Social distancing from the comfort of your car.” That’s how the folks behind the annual Winter Wonderland event at Portland International Raceway are marketing this year’s event.

Since 2009 organizers have set aside one night of the five-week event where bicycle riders could enjoy the lights and festive vibes without the toxic emissions, noise, or threat of collisions posed by car drivers. But this year they’ve decided to cancel it. “Due to COVID-19 safety protocols, our special annual dog walking and bike nights will not be offered this year,” reads a statement by Sunshine Division, the Portland Police Bureau’s nonprofit arm that runs the event.[Read more…]

Opinion: ‘Non-Highway’ spending category needs a new name

Tuesday, December 1st, 2020

Three of ODOT’s four main funding categories. (The other one is Safety.)
(Source: ODOT)

[Read more…]

$2.2 billion funding vote delayed as ODOT pushes new funding plans at final hour

Tuesday, December 1st, 2020

As if this process isn’t complex enough for the public, details of the four funding plans (aka “scenarios”) on the right weren’t made available until 12:00 noon Tuesday — an hour before they were scheduled to be voted on.

[Read more…]