(Photo: J. Maus/BikePortland)

Our post last week about the new crossing treatment on Northeast 37th at Prescott attracted a lot of ire. The vast majority of people we heard from do not like the new design.

High on the list of grievances is the fact that the transportation bureau decided to route bicycle users up onto a narrow sidewalk.

Long-time BikePortland reader and noted local activist Betsy Reese wasn’t having it. In fact, you could say she called B.S. on the idea.[Read more…]

We’ve had two fresh listings this week. Learn more about each one via the links below…

–> Order Management Specialist – Foundation Fitness

–> Customer Service Representative – Stages Indoor Cycling

[Read more…]

The therapy you need.
(Photo: J. Maus/BikePortland)

The weekend is nigh. If you’ve been itching to get out in this summer weather, the forecast looks excellent for a bike adventure or two.
[Read more…]

Job Title

Order Management Specialist

Company / Organization

Foundation Fitness

Job Description

ROLE AND RESPONSIBILITIES
Process orders of increasing range and complexity, ensuring customers receive exactly what they ordered in a timely manner.

SUPPORT THE SALES TEAM WITH THE FOLLOWING RESPONSIBILITIES:
• Coordinate service and/or sales orders by communicating with sales representative, customer, vendor(s) and third party installers to ensure that customers receive order according to their specific needs
• Process order requests in order management system for organization and reporting purposes
• Place and track orders with multiple vendors
• Prepare completed order and communicate with accounting for customer billing purposes
• Prepare completed order and communicate with accounting for payment processing to vendors
• Work with vendors and third party installers to obtain accurate freight quote for pending orders
• Problem solve with customer, vendors, and third party installers when unexpected events arise during the order process
• Work with sales representative on special requests to meet customer’s tailored needs
• Process warranty requests from customers with vendors
• Organize order files for reference during order process, accounting reference, and long term documentation
• Maintain customer records with current information and provide customers/vendors with documentation they may request from Foundation Fitness
• Maintain accurate electronic inventory
• Communicate vendor news and lead times to sales team
• Support sales representatives with bids and other long term projects
• Maintain daily office tasks including answering phones, responding to voicemail, ordering supplies, distributing mail, and any other tasks that may arise
• Other tasks and projects as requested
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• This is a full time position
• High level of organizational skills
• High level of flexibility and creative problem solving
• Ability to work independently and self-manage duties and tasks
• Ability to use customer management and order processing systems, with training
• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write email correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer skills: word, spreadsheet, inventory software, Quosal, Quickbooks, SalesForce
• Work at computer for duration of work day.
PREFERRED SKILLS
Experience in order management. Experience in the fitness industry. Experience with logistics coordination.
SUPERVISORY RESPONSIBILITY
This position does not have any supervisory responsibility
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
• While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position may require overtime.
TRAVEL
Travel is not required for this role.
ADDITIONAL NOTES
This position is a full-time, in-office attendance position. We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account/Health Savings Account, Paid Time Off and holidays, free access to our fitness center, and product discounts.
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

Apply online through our Career Portal:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=76fae983-265f-42c9-a457-2ef38025ecc6&ccId=19000101_000001&type=MP&lang=en_US

Job Title

Customer Service Representative

Company / Organization

Stages Indoor Cycling

Job Description

ROLE AND RESPONSIBILITIES
Provide pre- and post- sales technical support for Stages Indoor Cycling (SIC) products to domestic consumer and International distributor accounts.
CUSTOMER TECHNICAL SUPPORT
• Provide sales and technical support to our domestic consumer and dealer accounts
• Support pre-sale and post-sale technical support on our indoor cycles, power meters, StagesFlight, and any other SIC products
• Communicate with customers via inbound and outbound phone calls
• Communicate concerns or issue trends to SIC Customer Service Manager
• Respond to customer service “tickets” submitted via email, the website, and occasionally social media
• Provide exceptional customer experience in all communications with customers
• Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information. This pertains to the Stages Indoor Cycling bike, power meter, StagesFlight system, and any other Stages Indoor Cycling products.
• Participate in Customer Service team meetings and trainings
ORDER ENTRY
• Respond to warranty needs as directed by SIC Customer Service Manager
• Issue parts orders for warranty replacements
• Place orders for parts as directed by SIC Customer Service Manager
• Troubleshooting for international distributors
FIELD TECHNICIAN SUPPORT
• Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, StagesFlight system, and any other future Stages Indoor Cycling products.
• Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
• Maintain files with contracts and insurance documents for third party service provider contracts
• Maintain google document with information on current third party service providers and the regions they cover
• Place orders for parts as requested by the Service Technicians and approved by the Service Director.
• Other tasks and projects as assigned
*Designates non-essential job responsibilities
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• High level of organizational skills.
• High level of flexibility and creative problem solving.
• Ability to work independently and self-manage duties and tasks.
• Ability to use customer management and order processing systems, with training.
• High level communication and interpersonal skills, including high-volume telephone and written correspondence.
• Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
• Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
• High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PREFERRED SKILLS
Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.
SUPERVISORY RESPONSIBILITY
This position does not have any supervisory responsibility
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
• While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime.
TRAVEL
Travel is not required for this role.
ADDITIONAL NOTES
We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account, Paid vacation and holidays, free access to our fitness center, and product discounts.
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

Apply Online on our Career Portal: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=76fae983-265f-42c9-a457-2ef38025ecc6&ccId=19000101_000001&type=MP&lang=en_US

Changes include a two-way bike lane that starts on the I-84 overpass (a ramp from the sidewalk to the new lanes will be built later this summer).
(Photos: J. Maus/BikePortland)

The Portland Bureau of Transportation recently completed phase one of a $331,000 project on Northeast 102nd Avenue that included new lanes for biking, fewer lanes for driving, and more. It’s part of a significant update of the corridor between NE Sandy and Weidler. [Read more…]

The sidewalks on the St. Johns Bridge are already extremely narrow and stressful.
(Photos: J. Maus/BikePortland)

The Oregon Department of Transportation announced yesterday that a maintenance project on the St. Johns Bridge will result in the closure of one sidewalk for two months. ODOT will close one sidewalk for two, 30-day periods in order to stage construction equipment.

The project, which will reinforce the framework of the bridge to handle more and heavier auto and truck traffic, means bicycle users who use the sidewalks will share the narrow sidewalk space with more people than ever. This is a big deal because the sidewalks are only five feet wide and traffic around the St. Johns Bridge is notoriously unsafe.
[Read more…]

This week’s Roundup is sponsored by the Portland Century, coming August 18th. Registration is open now!

I realize it’s Tuesday, but I was on the road all day yesterday and unable to get this week’s roundup together.

So without further adieu, here are the most noteworthy items we came across in the past seven seven days…
[Read more…]

Bridge Pedal first-timers Lee and Chris brought visitors from Africa, Toumany and Ansou, along for the ride.
(Photos: Eric Thornburg)

Thousands of people took part in the 24th annual Bridge Pedal on Sunday.[Read more…]