[See official response from Amtrak in update at end of story.]
Amtrak apologized Tuesday to a Portlander traveling through Texas who said train workers woke her up and yelled at her for having a folding bicycle as carry-on luggage — something the national rail service allows.
“Unfortunately, we have found that Amtrak employees at all levels tend to be unaware of the company’s policy’s regarding bikes, folding and otherwise,” Elly Blue, a Portland-based writer who is on a business trip with her partner Joe Biel, wrote in an email. (Blue and Biel didn’t end up losing their bikes or needing to check them, though they were taken away overnight.)
“I love the train because it’s low-stress,” Blue lamented. Last night’s trip, though, was anything but.