Year: 2018

Sorry, this job has been filled. Browse more great jobs here.

Job Title
E-Commerce Marketing Specialist

No phone calls, please.

Job Title *
Retail Specialist

Company/Organization *
Community Cycling Center

Job Description *
Start Date: February 2018
Reports to: Retail Manager
Status: 32-40 hours per week, including weekends
Location: Portland, OR
Compensation: $13.50 per hour to start
Organizational Overview

We love Portland and bikes. So we put our two loves together over 20 years ago, creating a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to help build a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom, and health benefits of bicycling. This is the motivation behind everything we do.

In addition to delivering dynamic programs that benefit underserved communities, we operate a full-service bike shop in NE Portland that is staffed by highly experienced mechanics from diverse cycling backgrounds. Combined, our programs and shop services help riders build their skills and confidence; empower young people to ride to school and adults to ride to work; offer educational opportunities for teens to earn school credit; and support everyone in riding for health and recreation. We also collaborate with numerous community partners to generate pathways to employment and engagement within the growing bicycle movement by training new educators, leaders, advocates and mechanics.

Our goal is to help create a healthy, sustainable Portland for all community members.

The Community Cycling Center is an equal opportunity employer and strongly values diversity, equity and inclusion. Individuals with diverse backgrounds, abilities, and experiences are encouraged to apply.

General Position Summary

The Retail Specialist is responsible for providing excellent customer service, maintaining a clean, welcoming, and well-stocked retail environment and developing strong customer relationships. This position will require experience working with point of sale and inventory management systems, experience in a high volume retail environment, the ability to refine and develop workable systems, and the ability to work both independently and collaboratively as needed.
Responsibilities

Greet customers and provide welcoming retail environment for people of all backgrounds
Provide excellent customer service in all aspects of retail sales
Clean and maintain retail space and stock retail floor on a daily basis
Work collaboratively with all shop staff to maintain reliable and relevant inventories
Work with retail management to create displays, signs, and labels to showcase products in innovative and efficient ways
Maintain and improve storage systems and retail environment to increase efficiency, capacity, and inventory reliability.
Participate in team meetings
As a non-profit we believe that fundraising is everyone’s job. There is an expectation that all employees will support fundraising efforts.

Qualifications & Characteristics

Required

Personable, receptive, and compassionate approach to customer service
Prior retail experience
Ability to maintain composure and a respectful, cooperative attitude through high stress situations
Attention to detail and a methodical approach to accomplishing tasks
Capacity to work independently and deliver on objectives
Experience with POS and general computer systems
Ability to work a flexible schedule
A strong desire to learn and develop professional skills in the bicycle industry

Preferred

Proficiency in Spanish strongly desired
Prior Bike Shop experience

Compensation

Full time, non-exempt employee, 32-40 hours per week, including weekends
$13.50 per hour to start
Benefits: Health, dental and vision insurance after 30 days, Paid Time Off, $85 Used Parts Allowance, $200 Labor Benefit, Cost +10% pricing on new parts, flexible scheduling during off-season

The Community Cycling Center is an equal opportunity employer. Women, trans, gender non-conforming encouraged to apply. People of color encouraged to apply.

How to Apply *

Submit resume and cover letter to jobs@CommunityCyclingCenter.org with “Retail Specialist” in the subject line.  No phone calls please. Deadline for applications is January 31st, 2018.

The Community Cycling Center is an equal opportunity employer. Women, trans, gender non-conforming encouraged to apply. People of color encouraged to apply.

Job Title *
Customer Service Representative

Company/Organization *
Stages Cycling

Job Description *
Stages Cycling came to market in 2012 to completely blow the category of power measurement apart. We seek to provide all our customers from our most elite professionally sponsored partners, to new cyclists just getting started with outstanding levels of customer service and the highest quality data for training.

We are looking for someone to join our team in serving our customers in the following ways:

• Provide sales and technical support to our domestic consumer and dealer accounts
• Support pre-sale and post-sale technical support on our products
• Communicate with customers via inbound and outbound phone calls
• Communicate with customers via internet contact
• Interact with other departments in Portland and Boulder office through appropriate channels
• Work directly with warranty team to achieve timely resolution as needed
• Respond to customer service “tickets” submitted via email, the website, and occasionally social media
• Provide exceptional customer experience in all communications with customers

A good fit for this role would be a candidate with the following qualifications:

• Able to work full time.
• Knowledge of and experience with common bicycle drivetrains and components, especially in regard to bottom bracket standards.
• High level of organizational skills.
• High level of flexibility and creative problem solving.
• Ability to work independently and self-manage duties and tasks.
• Ability to use customer management and order processing systems, with training.
• High level communication and interpersonal skills, including high-volume telephone and written correspondence.
• Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
• Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
• High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We encourage anyone that is interested to apply! We will make a selection based solely on job qualifications and will make reasonable accommodations if needed.

This position will come with a benefit package including Medical Insurance, Dental Insurance, Vision Insurance, Long Term Disability Insurance, access to our Retirement Savings matching program, paid time off and holidays. Additionally this position gets to work with a team of great people that like to ride bikes.

This role may service either our cycling products or our indoor commercial fitness bikes featuring our power meter for rides inside. More information and a full job description to be provided upon request.

How to Apply *
To apply, please e-mail jobs@stagescycling.com with your resume and cover letter.