Company/Organization
Velotech, Inc

Job Description
Purchasing Coordinator/Expeditor

Function of Position:
Provides Clerical support to the Purchasing Department. Including expediting purchase orders, updating ETAs, New product set up, obtaining website photos, PO database maintenance, maintaining and updating vendor databases.

Expected Job Duties:
• Data entry into various databases as needed to manage/update open orders
• Engage with buyers to identify and manage crucial open orders
• Identify and resolve shipment or vendor related problems
• Provide continuous monitoring and maintenance of delivery schedules/due dates in system and ensure accurate and timely updates.
• Communicate updates to the Director of Purchasing, Buyers and other departments on delivery statuses
• Escalate critical issues with urgency to appropriate Buyer
• Expedite purchase orders for buyers and maintain tracking and report progress
• Assist buyers with resolving non-conforming materials and other vendor quality and/or delivery issue
• Coordinate with accounts payable with follow up/resolution of invoice discrepancies or missing invoices
• Manage special orders through collaboration with Customer Service, Store Personnel, Receiving and Vendor Partners.
• Foster relationships with Vendor Partners to ensure priority order handling.
• Assist department in other duties and special projects as needed.
• Other related duties as assigned.
EXPERIENCE:
Two to Four years administrative experience involving customer service, telephone work and computer skills or equivalent. Preferably in purchasing and/or Finance/Accounting. Proficient in MS Word, Excel and data entry. Proficiency in written and spoken English.
EDUCATION:
High school diploma.

SKILLS/KNOWLEDGE:
• Strong knowledge of road and/or mountain bike products and lifestyle.
• Two years as a Purchasing Clerk or similar Purchasing role
• Excellent attention to detail
• Ability to multi task with changing/conflicting priority levels
• Strong communication skills: written, oral, listening
• Desire to provide stellar customer service for both internal and external customers
• Excellent organization and follow-up skills
• Ability to work with minimal supervision while remaining on task and hitting deadlines
• General knowledge of the fundamentals of Purchasing
• Work as a member of a cohesive team
We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or veteran status, or any other status protected by applicable law.

Company/Organization
Stages Cycling

Job Description
We are adding two new members to our Customer Service team, and looking for friendly, thoughtful, technically minded individuals to assist in communication and technical support.

-One Full Time CSR (M-F 9-6)

-One Part Time CSR (Sat-Mon, hours TBD)

– Provide sales and technical support to our domestic consumer and dealer accounts
– Communicate with customers via inbound and outbound phone calls and internet contact
– Interact with other departments in Portland and Boulder office through appropriate channels
– Work directly with warranty team to achieve timely resolution as needed
– Respond to customer service “tickets” submitted via email, the website, and social media
– Provide exceptional customer experience in all communications with customers
– Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information
– Participate in Customer Service team meetings and trainings
– Other tasks and projects as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Knowledge of and experience with common bicycle drivetrains and components, especially in regard to bottom bracket standards. High level of organizational skills. High level of flexibility and creative problem solving. Ability to work independently and self-manage duties and tasks. Ability to use customer management and order processing systems, with training. High level communication and interpersonal skills, including high-volume telephone and written correspondence.

Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.

Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.

High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

How to Apply
Please send resume to jobs@stagescycling.com, along with a short cover letter detailing your background and why you feel you’d be a good fit for this position.