“The new service has potential but unfortunately misses the mark at nearly every step of the way.”
This past weekend, my family and I decided to try out ODOT’s new Columbia Gorge Express bus and spend a few hours at Multnomah Falls. After our experience, I unfortunately cannot personally recommend this service.
We decided to take the 12:55 pm bus from Gateway TC. Getting to Gateway car-free already meant a bus and a train from where we live. Unfortunately, our Columbia Gorge Express bus was 20 minutes late – not arriving until 1:15 and departing around 1:20. Tickets are purchased pre-paid but don’t actually guarantee you a spot on the bus. After a minor hassle with the ticket checker about the tickets being purchased for the wrong day (the website makes you pick a day, but specifies the ticket is in fact good for any day in the current season), we were aboard.
The bus first made a stop at Rooster Rock park to pick up and drop off passengers. There was not room for everyone, so many were left waiting for the next bus. After this ten minute stop, we were finally on our way to the falls. Upon coming up to the falls, our bus driver informed us that since the parking lot at Multnomah Falls was full, that we would not be able to exit the highway here, as there would be no room for the bus to turn around. We instead had to make a 20 minute detour to the next exit, get off the highway, then get back on the highway so that we were facing the correct direction.
Boarding the bus back was a confusing mess. We headed to the bus stop area, only to be informed by an ODOT employee that the line was further back. Schedules are posted at the stop but don’t bother using them, since the bus was nowhere near on any semblance of a schedule all day. We waited for 15 minutes before boarding the bus (that was either 15 minutes early or 35 minutes late, depending on how you read the schedule). Again, you are not guaranteed a spot on the bus back, so on busy days you might have to wait a good hour before getting on a bus. On the way back we predictably got stuck in traffic on I-84. Overall, we spent a total of four hours in transit, door-to-door, due to the bus’ lateness and detour, and TriMet’s infrequent Sunday schedule. Perhaps if you are staying somewhere overnight, the hassles might be worth it, but for a day trip, the bus was not very convenient.
The new service has potential but unfortunately misses the mark at nearly every step of the way. It was late, slow, and not well signed. If ODOT is serious about continuing this popular service, they should make the following changes:
- Adhere to the damn schedule. 20 minutes late is completely unacceptable for a bus that runs every 30 minutes. Either build in traffic time to the timetables or find some way to improve on-time performance.
- Add a dedicated bus turnaround area. The fact that a full parking lot at the falls caused the bus to make a 20 minute detour is unacceptable. This is not going to convince people not to drive and is yet another example of caving to auto interests over all else. Just remove a few parking spaces if needed. Or maybe start charging for parking to better manage demand.
- Better signage and waiting area at Multnomah Falls. The waiting area is a dingey pedestrian underpass under I-84. A higher-quality shelter with daylight visible would be welcome here.
- Integrate Hop Fastpass. Having to purchase your tickets separately just seems so arcane. We now have a really nice unified transit account for our region. This should be a priority in the next year not just for ODOT, but for all agencies operating in the Portland metro area. This should especially apply to the agencies that opted to secede from TriMet: SMART, SAM, etc.
While I welcome this forward-thinking idea (for a highway building department, anyway) to address traffic concerns at Oregon’s most popular destination, it seems to me that this service is still very much an afterthought by ODOT. If we are serious about getting people out of their cars, then this service falls flat. Unfortunately, the drawbacks don’t outweigh the benefits. When the service expands to Hood River next year (in my opinion, a far more useful destination that I do plan on taking advantage of) I hope that ODOT will take the time to make these simple improvements to this service.