Year: 2017

Job Title *
Customer Service Advisor

Company/Organization *
Rapha Racing LTD

Job Description *
Contract Type: Permanent
Location: Portland, Oregon
Department: Customer Service

Rapha has an excellent reputation for the highest standards of customer service. Our customers have grown to expect and demand a highly personalised “high touch” customer experience, whenever they interface with the customer service team on matters of product advice, returns and general enquiries.

The Role
● Act as an initial point of contact and member of the CS Team while assisting with all customers.
● Maintain the Rapha ethos of providing exemplary customer service in a professional manner.
● Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries.
● Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies.
● Maintain active use and knowledge of the Rapha website and back office systems.
● Liaise with the distribution, shipping and finance functions to resolve customer queries.
● Observe at all times customer confidentiality and company policy surrounding data protection and security.
● Monitor Rapha’s social media platforms for customer services enquiries.

The Candidate
The ideal candidate will have the following skills and qualities:
● A passion for cycling and ideally knowledge of cycling culture within North America.
● Two or more years of experience in delivering an excellent customer experience and resolving customer enquiries as a Customer Care Advisor, Sales Assistant or similar, ideally in an apparel retail environment.
● Undergraduate degree preferred.
● Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience.
● Articulate with exceptional writing skills.
● Excellent eye for detail and organizational skills.
● Experience with Microsoft office applications.
● Previous experience of a back office web system or content management system is desirable but not essential.
● Knowledge of Data Protection issues is desirable but not essential.
● Ability to adapt to the changing structure of a growing company and team.
● Ability to manage time effectively with a diverse workload.

How to Apply *
Please apply through our website here: http://grnh.se/4y8wrb1

Job Title *
Customer Service Representative

Company/Organization *
Stages Indoor Cycling

Job Description *
Role and Responsibilities

Provide pre- and post- sales technical support for Stages Indoor Cycling products to domestic consumer and International distributor accounts.

Customer Technical Support

· Provide sales and technical support to our domestic consumer and dealer accounts
· Support pre-sale and post-sale technical support on our indoor cycles, power meters, VismoX, and any other SIC products
· Communicate with customers via inbound and outbound phone calls*
· Communicate concerns or issue trends to SIC Customer Service Lead*
· Respond to customer service “tickets” submitted via email, the website, and occasionally social media*
· Provide exceptional customer experience in all communications with customers
· Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information. This pertains to the Stages Indoor Cycling bike, power meter, VismoX system, and any other Stages Indoor Cycling products.
· Participate in Customer Service team meetings and trainings

Order Entry

· Respond to warranty needs as directed by SIC Customer Service Manager
· Issue parts orders for warranty replacements
· Place orders for parts as directed by SIC Customer Service Lead
· Troubleshooting for international distributors

Field Technician Support

· Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, VismoX system, and any other future Stages Indoor Cycling products.
· Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
· Maintain files with contracts and insurance documents for third party service provider contracts
· Maintain google document with information on current third party service providers and the regions they cover
· Place orders for parts as requested by the Service Technicians and approved by the Service Director.
· Other tasks and projects as assigned
*Designates non-essential job responsibilities

Qualifications and Education Requirements

· This is a full time position.
· High level of organizational skills.*
· High level of flexibility and creative problem solving.*
· Ability to work independently and self-manage duties and tasks.*
· Ability to use customer management and order processing systems, with training.*
· High level communication and interpersonal skills, including high-volume telephone and written correspondence.*
· Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.*
· Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
· High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.*
Preferred Skills Experience with Customer Service communicating via phone and email, Experience with word, Spreadsheet, and inventory software.

Physical Demands and Work Environment

· Ability to sit and type at a computer for the duration of the day.
· This position is primarily an in office position.
· Quiet office environment with noise from call center and occasional customer visits.
· Able to lift 50lbs.
· Able to squat, bend, carry equipment, move heavy equipment with moving devices; able to use fingers, hands, and arms to build equipment; able to use tools to build equipment.

Additional Notes This position is a full-time, in-office attendance position.

How to Apply *
Please send cover letter and resume to jobs@stagescycling.com.

Job Title *
Seasonal – Copywriter

Company/Organization *
Velotech

Job Description *
JOB OVERVIEW: This seasonal team member is responsible for writing and editing product descriptions on Velotech’s e-commerce sites. The Copywriter is tasked with researching upcoming products and technologies and developing unique, compelling written content. Product copy on the Velotech sites is designed to build each site’s brand, boost SEO performance, and maximize sales. This team member is also tasked with providing additional writing support to the marketing team such as short form copy for email, print, and web marketing campaigns. The copywriter will also contribute to larger marketing & sales efforts such as promotional planning, strategy development, and the development of website and email content designed to educate and engage current and potential customers.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
● Author descriptions for new product on BikeTiresDirect, Western Bikeworks, and AthletesLounge.com, rewrite existing copy as needed, contribute to various Velotech marketing projects
● Establish and maintain a consistent “voice” for each site that’s knowledgeable, yet conversational and humorous
● Work within the existing format and style guide for the Velotech family of sites
● Extensively research new items using catalogs and vendor resources. Physically inspecting product, reading industry blogs, and using various other channels will be occasionally required as well.
● It is vital to be savvy about tracking down info and verifying its accuracy
● Report to the Director of Purchasing
● Work alongside the Purchasing, Marketing and Creative Services Departments to efficiently manage workflow on a first in, first out basis. Descriptions for product scheduled to arrive sooner will take higher priority over later shipments. Rush jobs are also a certainty in this position
● Help develop ideas and strategies on how to better communicate/engage with the customer base for each of the Velotech sites
● Research and compose website articles on products, DIY service and industry trends leading to higher levels of customer engagement/conversion
● Cross train within the Purchasing department to take on additional responsibilities including: ETA updates, Product Creation, Special Order Administration and other duties as needed

MINIMUM JOB REQUIREMENTS:
● Bachelor’s degree from an accredited college or university in Journalism, Public Relations, marketing/Advertising, Business or Public Administration
● Two to five years of increasingly responsible relevant work experience
● Must have strong bike industry/product knowledge

KNOWLEDGE, SKILLS, & ABILITIES:
● Superior written communications skills
● Working knowledge of basic HTML & CSS
● Familiarity with writing for e-commerce sales
● Experience authoring informational content for publication
● Strong organizational and project management skills with the ability to multi-task
● Strong interpersonal and oral communication skills
● Ability to work effectively prepare and present information to various groups
● Ability to work independently as well as collaboratively to manage multiple tasks with minimal supervision
● Ability and willingness to handle rapidly changing priorities in a fast paced environment

How to Apply *
Please fill out application by clicking link below

https://www.paycomonline.net/v4/ats/index.php?/job/apply&clientkey=4C6D7027145254251F7D24DAA9BDF3F7&job=4367&jpt=