Job: Customer Service Advisor – Rapha Racing LTD

Job Title *
Customer Service Advisor

Company/Organization *
Rapha Racing LTD

Job Description *
Contract Type: Permanent
Location: Portland, Oregon
Department: Customer Service

Rapha has an excellent reputation for the highest standards of customer service. Our customers have grown to expect and demand a highly personalised “high touch” customer experience, whenever they interface with the customer service team on matters of product advice, returns and general enquiries.

The Role
● Act as an initial point of contact and member of the CS Team while assisting with all customers.
● Maintain the Rapha ethos of providing exemplary customer service in a professional manner.
● Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries.
● Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies.
● Maintain active use and knowledge of the Rapha website and back office systems.
● Liaise with the distribution, shipping and finance functions to resolve customer queries.
● Observe at all times customer confidentiality and company policy surrounding data protection and security.
● Monitor Rapha’s social media platforms for customer services enquiries.

The Candidate
The ideal candidate will have the following skills and qualities:
● A passion for cycling and ideally knowledge of cycling culture within North America.
● Two or more years of experience in delivering an excellent customer experience and resolving customer enquiries as a Customer Care Advisor, Sales Assistant or similar, ideally in an apparel retail environment.
● Undergraduate degree preferred.
● Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience.
● Articulate with exceptional writing skills.
● Excellent eye for detail and organizational skills.
● Experience with Microsoft office applications.
● Previous experience of a back office web system or content management system is desirable but not essential.
● Knowledge of Data Protection issues is desirable but not essential.
● Ability to adapt to the changing structure of a growing company and team.
● Ability to manage time effectively with a diverse workload.

How to Apply *
Please apply through our website here:

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.