Job Title *
SALES ASSOCIATE

Company/Organization *
Western Bikeworks

Job Description *

JOB OVERVIEW: The Sales Associate position handles and learns day-to-day processes in bicycle retail at Western Bikeworks – keying transactions, returns and exchanges, and handling escalated issues. This position provides guidance on the usage and suitability of the products we sell.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)
• Prepare and serve Coffee and Alcohol in accordance with store policy and OLCC service laws

ADDITIONAL RESPONSIBILITIES/DUTIES:

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• A bicycle background is a must
• Must be computer literate

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to be an advocate for cycling in the local community
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles.

How to Apply *
Send your cover letter and resume to Jobs@velotech.com

Job Title *
Shipping Specialist

Company/Organization *
Velotech, Inc

Job Description *
Velotech, Inc. is looking for a detail oriented shipping specialist to join our fast paced and fast growing operation. This person will be expected to pick, pack, and ship customer orders and receive incoming shipments in a timely manner. Additionally
there will be many random tasks that will assist in warehouse operation.
* Must be able to lift 50lbs
* Must be comfortable with ladders
* Basic knowledge of cycling components preferred
* Enthusiasm for cycling
* Full-time
* Great benefits and vacation package
Velotech, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or veteran status, or any other status protected by applicable law.

How to Apply *
Send your cover letter and resume to Jobs@velotech.com

Job Title *
MECHANIC

Company/Organization *
Western BikeWorks

Job Description *
JOB OVERVIEW: The Mechanic position is often a key component in “Empowering people to achieve their bike-related goals in whatever form they may take.” This role is literally the barrier for many of our customers in getting back on the road, and as such must be prepared to fully investigate the customer’s needs, find efficient solutions to their problems, and own the customer experience from the moment a repair is checked-in until the moment the customer is back on the road.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and able to refrain from offering an opinion on the quality of the customer’s bike
• Operate store Point of Sale equipment
• Assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
• Familiar with all aspects of bicycle technologies, including but not limited to
o Di2
o Campagnolo
o SRAM Red eTap
o Hydraulic Disk Brakes
o Front and rear suspension
• Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts
• Willing to have service quality held to a checklist of required services for completion of a given type of service
• Prepare the service area for normal operations at opening time and handle End of Day procedures including cleaning up work station and ensuring all continuing work is communicated appropriately
• Answer incoming phone calls and respond to incoming customer email

ADDITIONAL RESPONSIBILITIES/DUTIES:
• Able to assist on the sales floor when required
• Comfortable transitioning a customer to other appropriate staff members when needed
• Interested in providing gratis repair or safety checks at community-support events

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• Two years of professional shop experience
• Must be computer literate

KNOWLEDGE, SKILLS, & ABILITIES
• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to be an advocate for cycling in the local community
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles.

How to Apply *
To Apply send your Cover Letter and Resume to Jobs@velotech.com

Job Title *
Customer Experience Specialist

Company/Organization *
Velotech, Inc.

Job Description *
This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified CE Reps also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

Sales & Support candidate must:
● Answer product questions & assist with the order process
● Have excellent communication and organizational skills
● Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
● Help develop trust and loyalty with consumers and build value in our brands
● Be comfortable in a high volume, fast-paced environment
● Demonstrate knowledge of cycling products and the ability to help customers of all levels of experience
● Comfortably navigate a sophisticated order processing system
● Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
● Coordinate with Returns to assist customers with returns and exchanges
● Assist walk-in customers with product questions and purchases
● Retrieve products from the warehouse to assist walk-in customers
● Increase sales by genuinely helping customers learn about additional/alternative product options
● Maintain a professional demeanor with all customers
● Be willing to talk about bicycles all day (even the kind you don’t like, if there’s a kind out there you don’t like)

The position requires basic computer skills and a strong knowledge of cycling. Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or veteran status, or any other status protected by applicable law.

How to Apply *
To Apply send your Cover Letter and Resume to Jobs@velotech.com