Job Title *
SALES ASSOCIATE
Company/Organization *
Western Bikeworks
Job Description *
JOB OVERVIEW: The Sales Associate position handles and learns day-to-day processes in bicycle retail at Western Bikeworks – keying transactions, returns and exchanges, and handling escalated issues. This position provides guidance on the usage and suitability of the products we sell.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)
• Prepare and serve Coffee and Alcohol in accordance with store policy and OLCC service laws
ADDITIONAL RESPONSIBILITIES/DUTIES:
MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• A bicycle background is a must
• Must be computer literate
KNOWLEDGE, SKILLS, & ABILITIES:
• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to be an advocate for cycling in the local community
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles.
How to Apply *
Send your cover letter and resume to Jobs@velotech.com
