Job Title *
Mechanic Sales Staff
Company/Organization *
Portland Bicycle Studio
Job Description *
We are hiring service and sales staff for our retail bike shop. Qualified candidates must be prepared to deliver consistent and exceptionally friendly customer service and be self-motivated to sell the entire range of our products and services.
Full time and part time positions available immediately. Wage negotiable dependent on applicant’s experience and ability. Qualified applicants will have several years of retail experience. Apprentice and intern opportunities are available.
Portland Bicycle Studio is dedicated to building a diverse staff and strongly encourages applications from minorities and women.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
MINIMUM REQUIREMENTS:
Willing to work weekends
Must be computer literate and tech savvy
Must be able to safely lift and move a minimum of 50 lbs.
Possess a valid driver’s license and be willing to drive
JOB DESCRIPTION:
Our customers and services span the low-end to very high-end in bicycles, P&A and services. The ability to listen to, communicate with and meet the needs of non-cyclists, neighborhood folks, families, bike commuters as well as core-cyclists, multi-sport riders and professional athletes is vital.
The shop environment is intimate and requires that you work closely with our clients and your co-workers. You will be expected to behave professionally, maintain a positive, welcoming environment and communicate effectively with your coworkers and management. The shop is multifaceted and can get exceptionally busy. The ability to complete work quickly, efficiently, thoroughly and to an extremely high standard is required.
COMMUNICATION:
Conduct all internal and external communication in a solution/goal oriented manner
Return all phone and e-mail messages within 24 hours
Answer incoming phone calls and respond to incoming customer email
Effectively follow up with all clients and coworkers
Take detailed and complete notes/messages and ensure they are communicated clearly to the proper staff member or client asap
Be able to transition customers, sales or jobs to/from another staff member as needed or requested
Able to pause a job in progress to assist customers
You must be able to work together with your coworkers to complete service and sales
STANDARDS:
You must be familiar with bicycle fitting concepts and application.
You must be familiar with and able to sell or service ALL bicycles, P&A, components, drivetrain and suspension technologies.
Not limited to:
Di2
Campagnolo
SRAM eTap
Hydraulic brake systems
Front and rear suspension
Tubeless technology
Tubular tire installation
Internal routing
Carbon Fiber repair and damage assessment
Willing to have your work held to a checklist for completion of any type of service
Willing to create and enforce checklists and hold all coworkers to shop policy and standard
Able to troubleshoot and create solutions for systems that do not have readily available replacement parts
Knowledge of appropriate vendors and ability to source the correct parts or tools to ensure the quickest possible turn-around times
Be able to assess any client’s bicycle/jobs and generate an accurate fiscal and completion turnaround estimate that meets and exceed our client’s satisfaction
Take ownership for individual jobs/orders and follow them through to completion
You must also have the desire to actively promote/represent the business and participate in special events, sales, community and promotional events as they are added to the calendar. You will be expected to be available to participate in technical trainings, clinics, and service summits in order to be informed in the latest service procedures, techniques, and products.
Accurately track, handle and input special orders, inventory and sales into the POS
Follow business policies for special ordering and custom items and work
Ensure that the business runs to company policy and standards in the absence of management
Prepare the inside and outside of shop and service areas for normal operations before scheduled opening times
Complete all closing procedures, including cleaning up showroom and work stations and ensuring all continuing jobs are communicated appropriately with coworkers and clients after scheduled closing times.
You must be able to actively listen and take input, feedback and criticism on technical work, internal and external communication and sales techniques.
We work together to make each other better, uphold shop policies and standards and exceed all of our client’s expectations of communication, sales and service.
How to Apply *
To apply, email a resume or CV to:
molly@portlandsportsgroup.com
