Job Title

Bicycle Tech, service, sales

Company / Organization

Southwest Bicycle, LLC

Job Description

Seeking knowledgeable bicycle technician / sales person for small 2-3 person shop.

Skills you should bring:
Customer service skills.
A wide ranging knowledge of all things related to bicycles.
The ability to service a wide variety of bicycles including vintage, mountain, road, commuter, electric, IGH, Di2 and E Tap in a time efficient manner with a good attitude.
A willingness to keep learning.
The ability to write service orders.
Be okay with a dog in the shop.
Be reliable trustworthy.
Be flexible and adaptable.
Positive attitude.
This is a small two (possibly three) person shop. Technically, you would be an employee. In practice you will be part of a team. Team members
cover other team members when required. Fill in where needed and generally work together and help each other.
Your primary responsibility will be to perform tune ups. You will also answer the phone and greet customers.
The atmosphere is casual, not corporate.
Starting wage is $12.00 per hour. During the peak season, you might work a little overtime. During the slower months your hours will probably be
cut back to only two or three days a week.

How to Apply

If you are interested, call for an appointment. There is NO TEXT at this number 503-246-0333

Job Title

Customer service / Mechanic

Company / Organization

North Portland Bikeworks

Job Description

We need another body in the shop!

North Portland Bike Works is in need of some shop help.

We want someone who is a good mechanic and a good person. Customer service and being warm and inviting are priorities for our shop.

Shop experience necessary. Preferably 2 years, however if you have a good grasp of bikey things and are fantastic with people, please feel free to drop by a resume.

Customer service needs:
— Ability to help a wide variety of customers in a friendly and accessible manner
— Able to explain mechanical issues in an easy to understand way
— Size and fit customers on new bikes for sale

Mechanical needs:
— Assess and estimate repairs
— Perform repairs in a timely fashion
— New bike builds
— We are a very basic commuter shop, no suspension and not much in the way of high end bits

Traits we appreciate:
— Good communication
— Easy to engage with
— Flexible
— On time/punctual
— Ability to ask questions or for help if needed

The position will be three or four days a week, 27-36 hours. Weekend hours will be necessary. Pay rate depends on experience.

Women are strongly encouraged to apply.

North Portland Bike Works is a non-profit community bike shop with a small, committed staff. Please look at our painfully outdated website www.northportlandbikeworks.com to get more info on us. We are a very friendly and motivated shop with a goal of helping anyone regardless of their knowledge or experience.

How to Apply

Feel free to drop off your resume during shop hours. Mon-Sat 11-6 and Sunday 12-4. 3978 N Mississippi Ave Portland OR 97227 (SE corner of Mississippi and Shaver)
Thanks!

Job Title

Bike Mechanic

Company / Organization

Community Cycling Center

Job Description

ABOUT THE COMMUNITY CYCLING CENTER

For over 25 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

This position operates out of our full-service bike shop in NE Portland’s busy Alberta District. Our high-volume shop is staffed by experienced mechanics from diverse cycling backgrounds who provide compassionate customer service to a broad cross-section of cyclists. Here at the shop we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our shop. We encourage more people from varied and diverse backgrounds to join our lively, talented team.

GENERAL POSITION SUMMARY:
The Bicycle Mechanic is responsible for supporting the mission of the Community Cycling Center. This includes assessing and repairing bicycles, assisting customers with choosing parts and accessories, as well as supporting our programs team. Under the supervision of the shop management team, the Bicycle Mechanic will work to consistently and efficiently deliver on the demands presented by our customers and programming efforts. This position will require technical proficiency, attention to detail, the ability to multitask, and to act as an ambassador for the Community Cycling Center.

RESPONSIBILITIES:
• Educate customers about the operation and maintenance of bicycles; assist with the purchase of bikes, parts, and accessories
• Assess and repair bicycles for customers; repair bicycles for retail sale and for use in our programs
• Contribute to the retail environment- answer phones, restock shelves, maintain a safe, clean and organized work space
• Work cooperatively with the rest of the team to meet the goals set forth by the shop management team
• Moving and lifting bicycles up to 50 lbs. is a regular part of this job, however, reasonable accommodation can be made.
• Support fundraising efforts. This is an essential part of every one’s job
• Be a public supporter of the Community Cycling Center and represent the organization with positivity and consistency

REQUIRED QUALIFICATIONS:
• Ideal candidate has 3+ years of experience working in a high volume bike shop
• Consistent attention to quality and detail
• Ability to meet quantitative production and service goals as outlined by shop management
• Effective communication
• Ability to work in a collaborative environment
• Commitment to and respect for equity, sustainability and diversity

PREFERRED QUALIFICATIONS:
• Proficiency in Spanish strongly desired
• Familiarity with Lightspeed OS
• Proficiency in ASL

PAY RATE & BENEFITS:

TERM: Permanent
SCHEDULE: Full OR part time, 32-40 hours per week, including weekends
BENEFITS: Health, dental and vision within 30 days, PTO after 90 days, access to 401k, Labor and Used Parts Allowance. Value of approx. $7K/year for full time.
COMPENSATION: $15.00 to start

The Community Cycling Center is an equal opportunity employer. Individuals with diverse abilities and experiences are encouraged to apply. People of color; women; trans and gender non-conforming people are encouraged to apply.

How to Apply

Please submit cover letter, resume, and (3) references to:
Hiring Committee via email to Jobs@communitycyclingcenter.org. Please put Bicycle Mechanic in the Subject line. No phone calls please.

Job Title

Customer Experience Specialist Full Time

Company / Organization

Velotech

Job Description

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answer product questions & assist with the order process
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
Develop trust and loyalty with consumers and build value in our brands
Navigate a sophisticated order processing system
Generate performance reports and recommend improvements
Coordinate with Returns to assist customers with returns and exchanges
Assist walk-in customers with product questions and purchases
Retrieve products from the warehouse to assist walk-in customers

ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a sophisticated order processing system
Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
Increase sales by genuinely helping customers learn about additional/alternative product options

MINIMUM JOB REQUIREMENTS:
Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

KNOWLEDGE, SKILLS, & ABILITIES:
Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast-paced environment
Ability to work independently or with others to manage multiple task with minimal supervision.

How to Apply

Please apply by clicking on the company link below.

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=27565&clientkey=4C6D7027145254251F7D24DAA9BDF3F7