Job Title
Sales / Customer Care

Company / Organization
The eBike Store (809 N Rosa Parks Way)

Job Description
Seeking knowledgeable bicycle sales person with great interpersonal skills and good handwriting. Your primary responsibility will be to greet customers, talk about and test ride our bikes, accessories and services. Additionally, this position is responsible for customer contact after they have purchased a bike sale.

We are looking for someone for long term. Pay is DOE, but our range starts at $15/hour and will go up once we see how awesome you are. Position is close to full time. Medical Benefits available. Weekend work is required.

Skills you should bring:
– Spectacular Customer service skills. Your positive attitude is simply who you are.
– A wide range of knowledge about Bicycles and an openness to learn about and enjoy riding eBikes.
– The ability to write service orders, use phones, receive inventory, use windows computers, take customers on test rides, etc.. Added bonus if you are able to install accessories like fenders, lights and rear racks.
– We are not a large shop. We are looking for someone who enjoys working with a team and accomplishing goals together. At the end of the day, each team member has their own responsibilities, but we flex as we strive to provide customers with great customer service.

How to Apply
Stop by the shop and meet us! 809 N Rosa Parks Way. Drop off a resume while you are here.

Job Title

General shop assistant

Company / Organization

Ti Cycles Fabrication

Job Description

General shop assistant. Full time employment.
While you will see and assist with all aspects of bicycle frame and component fabrication this is not a frame builder or apprenticeship position.

Regular duties include:
– Shipping / Mail Order fulfillment
– Frame Finishing with hand and pneumatic tools
– Bike Assembly
– Errands / Pick-ups / Deliveries
– Light Machining
– General shop tasks

Basic bike shop knowledge, fundamental mechanical skills, and familiarity with bicycle components are required.
Competence with basic computer/internet programs is required.
Fabrication and/or bike industry experience is a plus.
Machining experience with lathe/mill is a plus.
Must have a reliable vehicle and valid driver’s license.
Must be able to learn quickly, follow instruction, and work independently on multi-step projects.

Full time, year-round employment.
Hourly wages dependent on experience.

How to Apply

Please note the shop location before applying.

Qualified candidates should submit a resume including relevant experiences/references to info@ticycles.com by 4/26.
Please include any questions and your availability for an on-site interview.

Job Title

Service Writer- Full Time

Company / Organization

Western Bikeworks

Job Description

JOB OVERVIEW: This position acts as a facilitator for the Western Bikeworks Retail Mission for all staff in the service department: “Empowering people to achieve their bike-related goals in whatever form they may take.” As a result, this role is responsible for taking on many of the day-to-day duties that allow other service staff to efficiently and effectively complete their duties. This position is also responsible for ensuring all staff understand and embody these principles when performing their job duties.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
● Assists Service Manager with day-to-day functions.
● Assists Service Staff with exceeding customer expectations.
● Manages daily workflow through the store’s service scheduling software.
● Places appropriate special orders and ensures that all policies are followed for ordering and receiving small parts.
● Helps process bike related warranties as needed.
● Requests appropriate product so that the store has repair parts necessary for fast service turn-around.
● Monitors daily service levels and ensures enough resources are available to complete scheduled services and that each specialty service is assigned to a mechanic capable of completing that service
● Works with Service Manager to handle all anomalies that arise from service operations.
● Is the face of the service department.
● Able to assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
● Familiar with all aspects of bicycle technologies, including but not limited to
o Di2
o Campagnolo
o SRAM Red eTap
o Hydraulic Disk Brakes
o Front and rear suspension
● Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts

MINIMUM JOB REQUIREMENTS:
● 3 years professional shop experience
● A bicycle background is a must
● Must be computer literate

KNOWLEDGE, SKILLS, & ABILITIES:
● Familiar with the repair and function of all commonly used drivetrain and suspension technologies.
● Aware of appropriate vendors for sourcing replacement parts and tools to ensure timely repair turn-around
● Excellent communication and organizational skills
● Solid knowledge of cycling products
● Strong interpersonal, written, and oral communication
● Ability to be an advocate for cycling in the local community
● Ability to work independently or with others to manage multiple task with minimal supervision.
● Ability to spend time talking to people about bicycles.

How to Apply

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=29574&clientkey=4C6D7027145254251F7D24DAA9BDF3F7

Job Title

Mechanic- Full Time

Company / Organization

Western Bikeworks

Job Description

Western Bikeworks is looking for a full-time mechanic. This position will include full benefits and PTO accrual.

JOB OVERVIEW: This role is literally the barrier for many of our customers in getting back on the road, and as such must be prepared to fully investigate the customer’s needs, find efficient solutions to their problems, and own the customer experience from the moment a repair is checked-in until the moment the customer is back on the road.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and able to refrain from offering an opinion on the quality of the customer’s bike
• Operate store Point of Sale equipment
• Assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
• Familiar with all aspects of bicycle technologies, including but not limited to
• Di2
• Campagnolo
• SRAM Red eTap
• Hydraulic Disk Brakes
• Front and rear suspension
• Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts
• Willing to have service quality held to a checklist of required services for completion of a given type of service
• Prepare the service area for normal operations at opening time and handle End of Day procedures including cleaning up work station and ensuring all continuing work is communicated appropriately
• Answer incoming phone calls and respond to incoming customer email

ADDITIONAL RESPONSIBILITIES/DUTIES:
• Able to assist on the sales floor when required
• Comfortable transitioning a customer to other appropriate staff members when needed
• Interested in providing gratis repair or safety checks at community-support events

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• Two years of professional shop experience
• Must be computer literate

How to Apply

Please apply by clicking on company link below

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=20566&clientkey=F102FCECFB43ED66CAD0C8276CB962A9