Job Title

Operations Manager

Company / Organization

Left Coast Bicycles

Job Description

Are you an experienced bike mechanic and manager that is great with people, looking for independence, weekends off, competitive hourly pay, 401K, and a healthcare stipend? If so, we’d like to hear from you! We are in search of an Operations Manager to join our mobile repair team to lead bicycle service events for our home-based customers and our network of forward-thinking workplaces.

Our ideal candidate exudes warmth and friendliness, is independent, and has a confident attitude and character. You have a rich and varied experience in the bicycle industry and are comfortable working on all varieties of bikes from clunky commuters to high-end carbon race bikes. You have excellent customer service skills, are able to communicate the nuances of each customer’s bicycle needs in an approachable, friendly way. You are a good problem solver with a can-do attitude, and you also work well as part of a team.

You will be responsible for moving our shop-on-wheels to each location via bike and van (mostly in central Portland) and providing friendly on-site bike service. You will track our inventory of parts, accessories, and supplies to ensure that each of our fleet of repair kits is always stocked and ready for the next event.

Key Responsibilities
Transport of our bike-shop on wheels via bike or van to repair events in the Portland Metro area
Thorough, personalized bicycle repair estimates and tune-ups
Lead a team of mechanics to complete repairs in a timely manner
Track inventory of repair parts, maintenance supplies and accessories
Maintain our fleet of bike-shops-on-wheels and Lloyd workspace

Strong Candidates
At least 5 years experience in bike shops repairing a variety of bikes with exceptional mechanical ability and knowledge
Experienced manager, proactive leader and troubleshooter
Independent and able to perform an accurate bike repair estimate efficiently
A people person and a good communicator
Excellent time management
Mature, responsible, team player
Strong computer skills – Google docs, Microsoft Office Suite, Point of Sale Systems
Prompt email access and effective digital communicator
Experience managing inventory and purchasing
Clean driving record
Excited about the bike lifestyle and culture

Compensation
$16-$20 Per Hour DOE
401K with company match
Monthly healthcare stipend
32-40 Hrs per week; M-F; April-November
20-30 hrs per week; M-F; December- March

How to Apply

Email your resumé and cover letter to info@leftcoastbicycles.com

Tell us a little bit about yourself and why you think you would be a great Operations Manager

Job Title

Bike Mechanic

Company / Organization

Oregon E-Bikes

Job Description

Live in Hood River this summer and work on bikes! Oregon E-Bikes is looking for an experienced bike mechanic to join its growing team this summer. Previous experience working on e-bikes is a plus, but not a must. $15-20/hr DOE, fast paced, fun shop environment in the best place in the world!

How to Apply

Email jodie@oregon-ebikes.com to inquire!

Job Title

Customer Service Rep

Company / Organization

Stages Cycling

Job Description

Now Hiring!! Stages Cycling and our sister companies are growing!! We have multiple openings and are looking for great people to join our team who are committed to living out our core values – Agile, Listening, Passionate, Creative, Intelligent – all in an innovative environment.

To learn more, or apply, visit our Career Portal at www.stagescycling.com/careers.

Role and Responsibilities
Provide tier two technical support for Stages Indoor Home Cycling (SIHC) products to Soul Cycle customers.

Customer Technical Support
· Respond to customer service “Cases” which will be escalated from the Soul Cycle Member Experience Team (MXT)
· Communicate with members and technicians via inbound and outbound phone calls
· Communicate expert trouble shooting strategies to members or technicians
· Communicate concerns or issue trends to SIHC Customer Service Manager
· Summarize detailed notes in the Cases so that Soul Cycle MXT can seamlessly support the customers
· Provide exceptional member experience in all communications with members
· Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information.
· Participate in Customer Service team meetings and trainings

Order Entry
· Respond to warranty needs as directed by SIHC Customer Service Manager
· Issue parts orders for warranty replacements
· Place orders for parts as directed by SIHC Customer Service Manager

Field Technician Support
· Provide technical support to field technicians with any questions related to installation, maintenance, troubleshooting and any other questions related to the Stages Indoor Home Cycling products.
· Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
· Maintain files with contracts and insurance documents for third party service provider contracts
· Maintain google document with information on current third party service providers and the regions they cover
· Place orders for parts as requested by the Service Technicians and approved by the Service Director.
· Other tasks and projects as assigned
*Designates non-essential job responsibilities

Qualifications and Education Requirements
· Ability to represent Soul Cycle and Stages Indoor Home Cycling appropriately.
· Strong discretion in confidentiality.
· High level of organizational skills.
· High level of flexibility and creative problem solving.
· Ability to work independently and self-manage duties and tasks.
· Ability to use customer management and order processing systems, with training.
· High level communication and interpersonal skills, including high-volume telephone and written correspondence.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
· Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Employment will be contingent upon the results of background checks. See below for additional details

Preferred Skills
Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.

Supervisory Responsibility
This position does not have any supervisory responsibility.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
* Currently – Covid-19 Work from home policies apply.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
· While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work
This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime.

Travel
Travel is not required for this role.

Background Checks
Offers of employment will be contingent upon the results of a background check. Background checks will be completed only after a contingent offer of employment has been accepted. Background checks include social security verification, prior employment verification, personal and professional reference verification, criminal history check, and potentially additional searches. Searches related to criminal history will take into consideration the nature of the crime and its relation to the position, the time since the conviction, the number of convictions, and relevant risk to the business and related parties.

Additional Notes
We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account, Paid vacation and holidays, free access to our fitness center, and product discounts.
Covid-19 Update – Currently remote work.

We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

Apply through our career portal: www.stagescycling.com/careers.

Job Title

Lead Workers

Company / Organization

Kerr Bikes (Albertina Kerr)

Job Description

Albertina Kerr strengthens Oregon families and communities by helping children and adults with developmental disabilities and mental health challenges – empowering them to live richer lives.

We’re seeking Lead Workers for our Kerr Bikes rental store. Kerr Bikes provides the public with seasonal bike rental services. The Lead Workers may supervise other Kerr Bikes employees, volunteers and participants in services we provide, and will perform maintenance on bicycles as needed.

Responsibilities
– Provide seasonal bicycle rentals of Kerr Bikes
– Supervise other hourly employees, volunteers and/or participants in services we provide as needed.
– Responsible for the store in absence of manager(s)
– Manage cash handling of bike rentals
– Prepare the daily register reports, make bank deposits, hold store keys, open and close store, etc.
– Provide excellent customer service while representing Albertina Kerr and Kerr Bikes.

Qualifications
– At least 18 years of age.
– Supervisory experience is preferred.
– Retail cash handling experience is strongly preferred.
– Excellent customer service skills.
– Ability to work well with little supervision.
– Ability to lift 60 pounds, continuously squatting, bending and twisting.
– Mechanical aptitude and knowledge of maintenance of bicycles.
– A criminal background check and ability to meet agency driving requirements are required.

How to Apply

Apply online at www.AlbertinaKerr.org/Careers!

Direct link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=14227&clientkey=542894A572AB94252AC5B03B14208AB1

Albertina Kerr maintains a drug-free workplace and is an equal opportunity employer. The nature of our work requires a criminal background check for most positions and may require a driving records request. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation or gender identity, age, or other factors protected by law. Individuals with disabilities can request accommodation in the application and employment process by contacting 503-262-0145.