Job: Certified Bike Tech – REI Hillsboro

Job Title

Certified Bike Tech

Company / Organization

REI Hillsboro

Job Description

What’s cool about this job:

This is a hands-on position and allows you to work on bike, ski, and snow equipment every day. Your primary responsibility is handling operations of the store’s service department, ensuring safety standards are met and providing extraordinary customer service. To ensure your “pro-status”, within 6 months of hire you will have the opportunity to attend the Barnett Bicycle Institute to receive your REI certification. In addition to being a service savant, typical work for this position includes:

Scheduling and monitoring the production and throughout of shop work to meet customer demand

Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality

Working with management to build, train, and certify a team of Technicians to carry out shop service and rental department functions

Assisting immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performance

Handling risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor quality and safety specifications

Preserving complete and accurate shop records and maintaining record keeping systems

Completing Post Accident inspections and reports as necessary

Acting as liaison between customer, store, AHQ, and vendor on resolving highest-level repair problems

Resolving actionsports equipment non-conformity and warranty issues

Researching and reporting significant quality and safety issues to Store Management and the Compliance Manager at AHQ. Advise of alternatives or solutions before proceeding with work

Ordering shop materials, tools, supplies, and parts

Assembling and repairing actionsports equipment to REI and/or vendor standards

Maintaining equipment and ensuring a clean, secure and safe work environment

Bring your passion and expertise

You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. Our Certified Technicians are responsible for operating the store’s service department, ensuring safety standards are met and providing extraordinary customer service. If you like repairing equipment, handling risk, and forming teams of technicians to carry out service department functions then this is the role for you! Read on for the qualifications we look for in our Certified Technicians:

Successful completion of REI (Barnett Bicycle Institute) certification within 6 months of hire.

2 + years previous bike and/or snowsports shop experience or equivalent including assembly, service and repair of bike and snowsports equipment

Actively participates and collaborates with others on one’s own team and across REI for the achievement of business goals

Flexible in one’s viewpoints and positions in order to support the direction taken by others at REI

Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities

Consolidates information from various sources including feedback from others to reach sound decisions

Considers the ultimate impact of decisions and actions on internal and external customers

Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work

Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals

Clearly conveys and accurately receives information by a variety of methods and in various situations

Ability to periodically lift up to 40 pounds, with assistance

At REI we offer an enviable work environment that Fortune Magazine has recognized on the “100 Best Places to Work” list since the award’s inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

How to Apply

Visit to apply.

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.