Job Title
Certified Bike Tech
Company / Organization
REI Hillsboro
Job Description
What’s cool about this job:
This is a hands-on position and allows you to work on bike, ski, and snow equipment every day. Your primary responsibility is handling operations of the store’s service department, ensuring safety standards are met and providing extraordinary customer service. To ensure your “pro-status”, within 6 months of hire you will have the opportunity to attend the Barnett Bicycle Institute to receive your REI certification. In addition to being a service savant, typical work for this position includes:
Scheduling and monitoring the production and throughout of shop work to meet customer demand
Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality
Working with management to build, train, and certify a team of Technicians to carry out shop service and rental department functions
Assisting immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performance
Handling risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor quality and safety specifications
Preserving complete and accurate shop records and maintaining record keeping systems
Completing Post Accident inspections and reports as necessary
Acting as liaison between customer, store, AHQ, and vendor on resolving highest-level repair problems
Resolving actionsports equipment non-conformity and warranty issues
Researching and reporting significant quality and safety issues to Store Management and the Compliance Manager at AHQ. Advise of alternatives or solutions before proceeding with work
Ordering shop materials, tools, supplies, and parts
Assembling and repairing actionsports equipment to REI and/or vendor standards
Maintaining equipment and ensuring a clean, secure and safe work environment
Bring your passion and expertise
You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. Our Certified Technicians are responsible for operating the store’s service department, ensuring safety standards are met and providing extraordinary customer service. If you like repairing equipment, handling risk, and forming teams of technicians to carry out service department functions then this is the role for you! Read on for the qualifications we look for in our Certified Technicians:
Successful completion of REI (Barnett Bicycle Institute) certification within 6 months of hire.
2 + years previous bike and/or snowsports shop experience or equivalent including assembly, service and repair of bike and snowsports equipment
Actively participates and collaborates with others on one’s own team and across REI for the achievement of business goals
Flexible in one’s viewpoints and positions in order to support the direction taken by others at REI
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
Consolidates information from various sources including feedback from others to reach sound decisions
Considers the ultimate impact of decisions and actions on internal and external customers
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
Clearly conveys and accurately receives information by a variety of methods and in various situations
Ability to periodically lift up to 40 pounds, with assistance
At REI we offer an enviable work environment that Fortune Magazine has recognized on the “100 Best Places to Work” list since the award’s inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer
How to Apply
Visit REI.com/jobs to apply.
