🚨 Please note that BikePortland slows down during this time of year as I have family in town and just need a break! Please don't expect typical volume of news stories and content. I'll be back in regular form after the new year. Thanks. - Jonathan 🙏

Job: Customer Experience Specialist – Velotech, Inc.

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Customer Experience Specialist

Company / Organization

Velotech, Inc.

Job Description

Velotech, Inc. is a locally owned business that has operated in Portland since 2002. Velotech is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports. 

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Answer product questions & assist with the order process
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
Develop trust and loyalty with consumers and build value in our brands
Navigate a sophisticated order processing system
Generate performance reports and recommend improvements
Coordinate with Returns to assist customers with returns and exchanges
Assist walk-in customers with product questions and purchases
Retrieve products from the warehouse to assist walk-in customers

ADDITIONAL RESPONSIBILITIES/DUTIES:

Navigate a sophisticated order processing system
Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
Increase sales by genuinely helping customers learn about additional/alternative product options

MINIMUM JOB REQUIREMENTS:

Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

KNOWLEDGE, SKILLS, & ABILITIES:

Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast-paced environment
Ability to work independently or with others to manage multiple task with minimal supervision.

How to Apply

If interested, please click on the link to apply:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=40221&clientkey=F102FCECFB43ED66CAD0C8276CB962A9

Springwater Corridor path at Johnson Creek Blvd closed July 20-24th

Note:

COP Parks is requiring PGE to give notice of the upcoming detour around a portion of the Springwater Trail coming up on July 20th – 24th, at SE 32nd Ave in Portland.

PGE crews will be on the trial corridor working on the high voltage transmission line equipment and for safety, need the to have room for vehicles and other equipment, so a portion of the trial will be closed.

PGE typically places “work zone” signs on the either side of the work zone on the trail. Parks will post the closure information on their website 7 days prior to job start.

The detour route is on the 2nd page of the TCP attached, along SE Sherrett Street. “The trail closure will be limited to weekdays between 9:00 AM – 4:00 PM”.

— Jonathan Maus: (503) 706-8804, @jonathan_maus on Twitter and jonathan@bikeportland.org
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Bike riding volunteers are showing up to support Black Lives Matter protests

(Scenes from Tuesday’s march that took over the Fremont Bridge/I-405. Photos by Jonathan Maus/BikePortland)

An organized squad of bike riders have become a key part of the daily marches supporting Portland’s Black Lives Matter movement.

Read more

The safety of Portland protestors is under threat due to aggressive car drivers

A car driver drove toward a large group of marchers on SE Powell near Cleveland High School on June 13th.
(Still image taken from PPB video)

I was afraid of this.

For years we’ve been warning about the threat of vehicular violence by people using cars. Now it’s on the rise amid the daily marches against police violence and racism that have been going on in Portland for three weeks straight.

There have been several documented cases of Black Lives Matter protests being disturbed by car drivers intent on causing harm. Below are six seven of them.

— On May 29th someone driving a Volkswagen sedan drove into a man riding a skateboard near NE Grand and Shaver. The incident was caught on camera by The Oregonian photographer Dave Killen.

Read more

Oregon Bicycle Racing Association wants to increase participation of Black riders

(Photo: Jonathan Maus/BikePortland)

The Oregon Bicycle Racing Association, our state’s official sanctioning body for competitive cycling, knows it isn’t doing enough to support participation of Black, Indigenous and people of color. And they’ve taken a first step to do something about it.

In a statement shared with the group’s 4,500 members yesterday, OBRA Board of Director members Stacy Westbrook and Christy Hawkins wrote, “The events over the last few weeks have shone a spotlight on the systemic racism prevalent in our communities. OBRA recognizes that the cycling industry, and the sport of cycling, has contributed to this.”

Read more

Transit feedback session planned for Metro’s transportation bond measure

Climate change activism group Sunrise PDX is hosting an info session tomorrow (6/17) on Metro’s Get Moving 2020 transportation funding bond measure.

It’s been easy to forget with the pandemic and protests dominating the news since March, but Metro still hopes to put this measure on the ballot in November. If all goes according to plan it will raise $3.1 billion for infrastructure projects, including $975 million for the new SW Corridor MAX light rail line.

“Now more than ever the intersectionality of environmental justice, racial justice and transportation justice is a major key in how our city proceeds with its priorities,” reads a description of the event. “Feedback about the anti-oppression and community engagement portions of this bond will be an especially important part of how we move forward.”

Read more