Job Title

Customer Repair Strategist

Company / Organization

Ruckus Composites

Job Description

We repair carbon-fiber bike frames at Ruckus Composites, but more so, we help fellow cyclists get back on the road through a clever mix of empathy and science.

As our Repair Strategist, you will likely have a love for bicycles, and in this role, you will be able to apply your knowledge and passion for cycling to helping guide customers through the repair process, from their initial email to their first ride back on their repaired bike, and everything else in-between.

Our repair solutions are smart and are derived from aerospace, so we are looking for someone who can humanly communicate technical information throughout all phases of the customer repair journey.

A successful candidate in this role will be comfortable working autonomously, making decisions, and owning the end-to-end customer relationship. There will be opportunities to progress into other roles and increased responsibilities in the future.

How to Apply

Learn more and then upload your resume.
https://ruckuscomp.com/repair_strategist

Job Title

Bike Department Manager & Mechanic, Sandpoint ID

Company / Organization

Outdoor Experience

Job Description

Outdoor Experience is looking for a Bike Department Manager! Founded in 1986, OE is an independent, female-owned specialty outdoor and bicycle shop located in downtown Sandpoint, Idaho. As a proud Trek and Electra dealer, OE is looking for someone to help us take our bike category to the next level. We are seeking an experienced mechanic who can oversee bike repair, inventory management, ordering, and more.

Sandpoint, Idaho is a beautiful mountain town nestled between Lake Pend Oreille and the Selkirk Mountains. Schweitzer Mountain Ski Area is 20 minutes from the shop and we have a flourishing trail community with an excellent network on the edge of town. We enjoy year-round recreation including killer shoulder-seasons. Outdoor Experience is a pillar of our downtown and we’re an integral part of our community. We host group rides, runs and educational opportunities.

This is a full-time (4 days a week), year-round position. We offer benefits, lots of flexibility, and a relaxed, friendly work atmosphere.

How to Apply

Email resume to jennifer@outdoorexperience.us

Job Title

Mobile Service Coordinator, Part-Time – Portland

Company / Organization

Rad Power Bikes

Job Description

Why We’re Rad (about us):
Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.

Madly growing and headquartered in Seattle, we are seeking a part-time Mobile Service Coordinator to join our Mobile team in Portland, OR. If you enjoy working in a collaborative environment and are looking to support a dynamic team, this might be the role for you!

This is an entry level position for people who are bike enthusiasts and want to learn something new. This is an opportunity to be part of a cutting edge operation unlike any other in the bike industry. Weekend availability is required

Why You’re Rad (about you):
-You have a strong mechanical aptitude
-Good communication skills, friendly attitude and interest in working with e-bike consumers
-Ability to work quickly and systematically in a fast-paced environment
-Experience with bikes, whether maintaining your own or in a professional setting
-Technical & general tinkering aptitudes

Additional Requirements:
-Ability to ascend / descend ladders
-Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance
-Proficient manual dexterity required while using a variety of hand tools and other equipment
-Experience with Microsoft Office Suite and/or Google Suite

You get bonus points for:
-Experience with electric bikes or vehicles
-Proven experience in process improvement, creating efficiency to meet new standards of quality
-Experience in Netsuite or other Inventory Management System
-Experience in Shopify/Zendesk
-Background in handling customer escalations

Had you been with us last month, the top 5 things you would have impacted are:
-Learned about the ebike industry to understand the products we offer on a technical level
-Assembled ebikes and performed basic bicycle repair operations
-Collaborated to improve processes and crush goals
-Maintained spare parts inventory and shop demo bikes and maintained workshop organization and cleanliness
-Assisted with corresponding with customers via email/phone.
-Additional duties and overtime as required

Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are:

Responsible to our environment, community and team
Accountable, we take ownership, bias to action, seek and provide feedback
Diverse, inclusive of experiences, backgrounds and skills, we value every voice
Innovators, we challenge ourselves and the status quo, we are original
Customer driven, completely, we do the right thing for our riders
Approachable, kind, we collaborate and are always willing to help
Learners, we grow our skills, we are humble and seek to improve

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.

Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.

How to Apply

Please apply directly on our website using this link: https://jobs.lever.co/radpowerbikes-2/417c2245-1bc5-468f-b470-19f537c9ab92?lever-origin=applied&lever-source%5B%5D=Bike%20Portland