Job Title

Bike Works Sales & Retail Coordinator

Company / Organization

Bike Works Seattle

Job Description

Bike Shop Sales & Retail Coordinator
FULL-TIME, NON-EXEMPT

ORGANIZATIONAL OVERVIEW:
Bike Works, based in SE Seattle since 1996, promotes the bicycle as a vehicle for
change to empower youth and build resilient communities. Our programs and
services invest in young people and encourage bicycling. Our bike shop serves a
large customer base with used bike sales, affordable repairs, and new and used
parts and accessories. We take in over 7,000 bicycle donations annually and
redistribute these bikes through our programs and bike shop. We are committed to
continued learning and improvement, with a focus on social justice and racial
equity.

ROLE OVERVIEW:
The Sales & Retail Coordinator is responsible for customer service, retail inventory
management, and merchandising within our earned-income bike shop and our
online Web Store. Duties include sales, receiving and pricing orders, and
maintaining accessible, organized retail displays. Secondarily, the Shop Retail
Coordinator will support shop operations by providing mechanical repair services.
This position reports directly to the Shop Manager and is part of the Bike Works
Shop Team.

ESSENTIAL JOB FUNCTIONS:
1.) Promoting Sales and delivering high quality Customer Service
• Deliver professional, accessible, and helpful customer service to a diverse
customer base
• Assist customers in purchasing a bike, helping them find the size and
style they need, within their price range
• Help customers choose bike parts and accessories to purchase
• Operate point of sale software and cash register
• Act as public face of Bike Works, providing general information about our
organization and program offerings
• Diagnose repair and maintenance work needed on customer bikes

2.) Manage retail shop inventory of new bike parts and accessories
• Receive, unpack, price, and sort shipments of parts and accessories for
the bike shop
• Maintain inventory management systems to ensure appropriate quantities
and organization of inventory
• Create and maintain sales displays for bikes, parts, and accessories,
keeping ample stock displayed
• Perform periodic physical inventory counts
• Monitor Bike Works’ Web Store and process any pending sales

3.) Support daily bike shop operations
• Open and close bike shop
• Maintain a clean and organized work environment
• Answer phone calls and respond to voice messages
• Assist with processing donated bikes, parts, and accessories as needed
• Assist with the recycling of bicycle bi-products and shop materials as
needed
• Assist with inventory upkeep and yearly inventory reporting
• Work to create and maintain an environment in our bike shop where
youth and adults feel safe, supported, and respected
• Help with Bike Mechanics as necessary

4.) Participate in organization-wide events, meetings, and staff development
processes.
• Attend staff-wide and departmental meetings and trainings as scheduled

QUALIFICATIONS:
• Retail experience with strong customer service and communication skills
(mechanical and sales experience in a bike shop is preferred).
• Strong foundational knowledge of bicycles, bike parts, and accessories Ability
to work professionally and efficiently in a fast-paced environment
• Ability to lift up to 35 pounds
• Proficiency with technology including point of sale software, online ordering
platforms, Microsoft Office, social media, and databases
• Hard-working, optimistic and enthusiastic demeanor that takes initiative and
possesses a high tolerance for ambiguity.
• Ability to work well independently and execute projects with minimal
supervision, as well as a collaboratively.
• Experience with, and understanding of, diverse South Seattle communities
• Commitment to environmental stewardship, social justice, and youth
development.
• Passion for the mission, vision, and values of Bike Works

COMPENSATION:
Hourly pay range $21 – 23 DOE, in a flexible work schedule/environment. This
position is eligible for overtime pay.
All full-time positions are accompanied by $10,000+ in benefits, including:
• Medical, Dental & Vision Insurance
• 12 days of vacation to start (adding one day for each additional year of work)
• 7 paid holidays, 1 floating holiday, plus a paid holiday recess from 12/24
through 1/1
• 10 days sick leave per year
• Long & Short-Term Disability
• Training & Professional Development for job roles
• Unlimited Orca Card
• EAP Employee Assistance Program
• $250 reimbursement for any kind of training or continuing education
• $250 match for employee donations to other nonprofits
• $250 fitness/gym membership reimbursement
• Discounts on new & used bikes and parts in our Shop
• Retirement match up to $2,000
• Life Insurance
• Reimbursement for mileage when using your bike for work
• Casual dress code
• Sabbatical policy for 1 month after 5 years

CONDITIONS OF EMPLOYMENT:
Bike Works is an Equal Opportunity Employer committed to assembling a diverse
and talented staff. In compliance with applicable laws and in furtherance of its
commitment to fostering an environment that welcomes and embraces diversity,
Bike Works does not discriminate on the basis of race, color, creed, religion,
national origin, sex, disability, age, veteran status, sexual orientation, gender
identity or expression, or marital status. Candidates of color are strongly
encouraged to apply.

WHO WE ARE:
• collaborative team players
• passionate educators
• bike riders, bike mechanics
• social justice activists
• energetic and hard workers who manage time and risk
• self-starters with growth mindsets
• personable and humorous

How to Apply

HOW TO APPLY:
Email your resume, cover letter, and contact information for three references to
kellen@bikeworks.org. Ideal start date is March 1, 2021. This position is open
until filled.

Job Title

Administrative Assistant

Company / Organization

Cynergy E-Bikes

Job Description

Job Title: Senior Administrative Asst./Office Manager
Location: Portland Oregon
Hours: 40 hrs
Compensation: $14 – $25 DOE

Who we are:
We are a growing e-bike store in East Portland that fosters a true team and “family” orientation in which everyone contributes towards providing a better experience for both customers and fellow employees. We’re passionate about giving e-bike users a stress-free buying experience and believe that everyone can find the e-bike that’s right for them whether they’re trying to avoid the car commute, get in shape, keep up with their friends, or just get out and ride for fun more often.

What we’re looking for:
We are looking for an Administrative Assistant/Office Manager who is dedicated and can hit the ground running, as this role can and hopefully will evolve. This position involves working closely with the team and owner of the company, who believes that proven traits and attributes are even more important than specific experience in a given area, albeit some general job qualifications are required and are included below.

Attributes we’re looking for:
• At least 1.5 years of administrative experience; preferably in a fast-pace environment
• Marketing/social media experience (strongly desired, not required)
• Accountable and Trustworthy, with a sense of ownership to do it right w/caring competence
• Great work ethic; at work to work (while having fun!), very rarely needs to call in sick, take personal days, etc.
• Be able to effectively work remotely from time-to-time (autonomous, self-driven)
• Good problem solver (i.e. use of resources, colleagues, Google, Shared drive, Youtube, etc., before concluding you don’t know)
• Self-starter who takes initiative
• Strong organizational skills (time & task mgmt.)
• Attention to detail – almost a perfectionist
• Great communication skills verbal & written (i.e. polished, professional emails, etc.)
• Positive, pleasant demeanor
• Professional
• Tech-savvy

The Role:
For the right person, there is great potential to move beyond this initial job scope. The following lists the strongly desired functions of the role, but has the potential to flex and change as business operations change:

Administrative Assistant/Office Support (80%):
• Office organization / management
• Field in-coming sales calls
• Accessory/Component Purchasing
o Select accessories
o Review vendor programs for savings
o Reorder accessories and standard components as needed
o Review components ordered by staff
o Prepare purchase orders
o Receive and stock
o Merchandise accessories
• Other purchasing – order most equipment and general supplies
• Computer operations – set-up and support for most aspects of point of sale software, receipt, and label printers. Computer purchases, most sourcing of computer repair services
• Accounting/Bookkeeping
o Accounts payable and bill paying
o General bookkeeping using Quickbooks – primarily month-end reporting from POS system and bank/credit card reconciliation
• HR
o Payroll reporting to payroll company, payroll liaison
o Healthcare benefits administration
o 2nd level evaluation of resumes
o Interviewing support
o Review of employee evaluations
o Training – Point of Sale, Rentals, Extended Test Rides, some Sales
• Preparation of hangtags and sell sheets that are not provided by the manufacturer
• Some facilities management
• Post-sale customer contact

Marketing / Social Media (10-15%):
• Create/draft posts on Instagram, Facebook, and Twitter
• Monitor and engage with users on Instagram, Facebook, and Twitter
• Manage posts and emails for special marketing campaigns, PSAs, etc.
• Monitor trends in social media and make recommendations for the adoption of new strategies and applications as appropriate
• Research and connect with competitors/peers in the field via social media
• Track social media and email marketing engagement

Covid precautions:
We practice social distancing, mask-wearing, regular disinfecting of surfaces, air circulation and purifying, among the many precautions we are undertaking to prevent the spread of COVID-19. We are a brick-n-mortar essential business and limit store visitor capacity to prevent crowding and protect our staff and customers.

We offer a very competitive wage and generous bonuses. Health, Dental, Vision Benefits. Paid time off.

How to Apply

Please respond with a cover letter, resume, and salary requirements to accounts@cynergyebikes.com

Job Title

Bike Mechanic

Company / Organization

Cynergy E-Bikes

Job Description

Bike Mechanic (Portland)

Cynergy E-Bikes is seeking a bike mechanic for our growing electric bike specialty shop. While some experience with e-bikes will be helpful, good general experience as a professional bike mechanic is most important. Strong general troubleshooting abilities and a desire to learn are critical as well.

We foster a true team and “family” orientation in which everyone contributes towards providing a better experience for both customers and employees.

Responsibilities:
• Perform all types of standard bicycle repairs.
• Run diagnostics, troubleshooting and repair of electric problems (we will train)
• Assemble and inspecting e-bikes and perform adjustments.
• Install components and accessories – fenders, racks, integrated lighting, tires, etc.
• Enter service orders
• Keep the department well-organized.
• Assist on the sales floor.
• Be part of the team for improving productivity and the customer experience.
• An occasional delivery of an e-bike to a customer.

Desired Qualifications:
• 2+ years of professional bike shop experience.
• Experience servicing e-bikes a plus.
• Excitement towards e-bikes.
• Genuine care for customers.
• General computer skills. Lightspeed POS a plus.
• A team orientation required.
• Driver’s license.

30-40 hours per week. Must be able to work Saturdays and may be asked to work some Sundays

We offer a very competitive wage and generous bonuses based on the overall performance of the team. Health insurance benefits. Paid time off.

Location: Southeast Portland, OR

How to Apply

Apply: Forward resume or an explanation of your qualifications.
accounts@cynergyebikes.com