Year: 2017

Job Title *
Customer Advocate

Company/Organization *
Ride with GPS

Job Description *
Ride with GPS is a local cycling tech company looking for a full time technical support person to assist with online technical support to our users. We have the best support in the cycling industry, period. We offer competitive salary, unmatched work environment, excellent work life balance, health insurance, and matched 401k. Plus, you get paid to help develop cool software for cyclists.

The right candidate possesses strong self-organization skills, has experience with office productivity software like Google Docs, and excels at self learning. They also embrace an innate desire to help others, have a high amount of patience, and can simplify complex technological processes.

Strong preference to someone who is an active cyclist, since we have found the best support comes from actual cyclists. Your day to day consists of working with an online ticketing system, responding to user questions and requests for help. You will also work with our team to identify actual bugs with our web and mobile platform, and to report those bugs and reproduction steps to the right people, so we can develop and release fixes.

The ability to work a Tuesday through Saturday schedule is important, and flexibility to this schedule for the first few months is available.

How to Apply *
Email careers@ridewithgps.com with a brief overview of your relationship to cycling, along with a resume and cover letter.

Sorry. This job has been filled.

Job Title *
Sales Associate

Company/Organization *
Trisports

Job Description *
Trisports is hiring. Trisports is Portland Oregon’s premier Triathlon and Bicycle store located just of I-5. We are a full service Swim, Bike and Run shop dedicated to service the endurance athlete, weekend warrior and beginner enthusiast. Trisports is a division of Velotech Inc.

We are currently looking for a full time Sales Associate to work with our very active customer base.

JOB OVERVIEW: The Sales Associate position handles and learns day-to-day processes in bicycle retail at Trisports – keying transactions, returns and exchanges, and handling escalated issues. This role is responsible for treating both their coworkers and customers using the following standards: identifying their goals, finding solutions to help them achieve those goals, and owning their experience from first contact through the resolution of that goal.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• A bicycle background is great
• Must be computer literate
• This position would include weekend work

KNOWLEDGE, SKILLS, & ABILITIES:
• Excellent communication and organizational skills
• Knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles and all store products.
.

How to Apply *
Please apply by clicking on the link below:

https://www.paycomonline.net/v4/ats/index.php?/job/apply&clientkey=4C6D7027145254251F7D24DAA9BDF3F7&job=15775&jpt=

Job Title *
Retail Manager

Company/Organization *
Community Cycling Center

Job Description *
The Retail Manager is responsible for planning, organizing, and supporting the inventory and retail operations of the Community Cycling Center bike shop. With the support of the shop Leadership Team, the Retail Manager will lead shop staff in the delivery of excellent customer service and work with the Communication and Marketing Manager to guide and implement marketing in the shop. This position will require a team-focused approach, the capacity to anticipate demands, and the ability to provide coaching and feedback to ensure staff is supported in the delivery of objectives. Experience in a high-volume retail environment, attention to detail, and the ability to innovate and develop systems will be expected of this position.

Reports to: General Manager
Status: Full Time, Permanent
Location: Portland, OR
Compensation: $32,640-$35,700 annually to start
Schedule: 5-day week; work days may vary
Benefits: Health, dental and vision within 30 days, PTO after 90 days, access to 401k, Used Parts Allowance

How to Apply *
Send your resume, cover letter, and (3) references to Jobs@CommunityCyclingCenter.org. No phone calls, please.

To view the full job post please visit: http://www.communitycyclingcenter.org/about/jobs/retail-manager/