Support BikePortland

Job: Customer Advocate – Ride with GPS

Posted by on December 21st, 2017 at 1:13 pm

Job Title *
Customer Advocate

Company/Organization *
Ride with GPS

Job Description *
Ride with GPS is a local cycling tech company looking for a full time technical support person to assist with online technical support to our users. We have the best support in the cycling industry, period. We offer competitive salary, unmatched work environment, excellent work life balance, health insurance, and matched 401k. Plus, you get paid to help develop cool software for cyclists.

The right candidate possesses strong self-organization skills, has experience with office productivity software like Google Docs, and excels at self learning. They also embrace an innate desire to help others, have a high amount of patience, and can simplify complex technological processes.

Strong preference to someone who is an active cyclist, since we have found the best support comes from actual cyclists. Your day to day consists of working with an online ticketing system, responding to user questions and requests for help. You will also work with our team to identify actual bugs with our web and mobile platform, and to report those bugs and reproduction steps to the right people, so we can develop and release fixes.

The ability to work a Tuesday through Saturday schedule is important, and flexibility to this schedule for the first few months is available.

How to Apply *
Email careers@ridewithgps.com with a brief overview of your relationship to cycling, along with a resume and cover letter.

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