Company/Organization
Islabikes

Job Description
About Islabikes:

Established in the UK in 2006, Islabikes was founded by renowned British bicycle designer Isla Rowntree and in 2013 we opened our first overseas distribution hub in Portland, OR. The company is dedicated to offering a better experience of cycling for children and our business model delivers direct to the customer. We do this by continually striving towards perfection and approaching every stage in the process with efficiency and attention to detail. This requires a team attitude where every member of staff identifies with the company ethos and mission.

New roles and positions emerge in all areas as we grow so opportunities to develop into a supervisory/management role may emerge once you are fully trained and your understanding of the company has broadened.

Essential attributes for a good fit:

A commitment to work hard, develop your skillset and support the company in its pursuit of excellence is essential. In return, Islabikes will work with you to realize your potential in relation to the company.

Key employee competencies:

• You can multi-task and flex between roles when required.
• You’re prepared to do things differently with a passion to excel.
• You enjoy cycling regularly.
• You appreciate the value of doing ordinary things extraordinarily well!

Main functions of the roles

Workshop:

• To perform a Pre-Delivery Inspection (PDI) routine in preparing every Islabike for dispatch.
• To work as a team in delivering a consistently high standard of quality and customer service.

Customer Service:

• To answer incoming calls – sales and inquiries.
• To accurately process telephone orders.
• To provide clear and helpful advice on bike model, size and fit over the phone, by email and occasionally face to face at events or in our fitting studio.
• To advise on the full range of accessories and technical detail as required.
• To manage customer email inquiries efficiently, providing knowledgeable replies in a concise, friendly and timely manner.
• To investigate and resolve order inquiries and ensure customers are informed of outcomes with minimal delay.

Skill set required

• Basic understanding of bicycle mechanics e.g. names of components and familiarity with their use from riding.
• IT literate – Microsoft Office
• Excellent attention to detail
• Clear, confident speaker
• Good listener, able to reason calmly
• Ability to be succinct in spoken and written word
• Organized
• Aptitude for problem solving
• Touch typist – min 40 wpm (or willingness to achieve this during probation period)
• Team player

Please note that while previous experience in similar roles is ideal, full training will be given.

Location: Islabikes, 2113 SE 7th Avenue, Portland, OR 97214

Salary: Dependent on skills, plus health insurance and paid time off

Full-time position: Monday through Friday 9am – 5pm with some Saturdays

Company/Organization
Bike Gallery

Job Description
The Beaverton Bike Gallery is a busy shop with repairs ranging from hybrid tune ups and high-end road group swaps to suspension and hydraulic rebuilds.

The Service Manager is responsible for supporting and enforcing the service department policies and procedures. This includes time and quality standards for service repairs, evaluation, support and supervision of service staff, and the measurement of service department sales and production performance.

The right candidate will be able to diagnose and service a wide range of bicycles (from hybrids to high-end road to full suspension mountain). Develop and train service staff on technique and new product. Keep service supplies stocked, shop tools up to date, and service area clean, organized, and presentable.

We want someone that has an amazing work ethic, takes pride in what they do and has a drive to always get better.

The Bike Gallery offers medical/dental/401k/supplemental insurance options to full time employees.

How to Apply
Send Resume & Cover Letter to:

BGresumes@bikegallery.com – please include Beaverton Service Manager” in subject line.

Company/Organization
Castelli USA

Job Description
Castelli is an internationally recognized cycling apparel brand that traces its history back to 1876 in Milan. We’re currently looking for a Customer Service Representative —who is passionate about cycling—to join our team. The position performs various customer service and sales functions, supporting our US retailers and consumers. If you’re highly motivated, have excellent attention to detail, and are a flexible team player, we encourage you to apply.

This is a full-time position.

RESPONSIBILITIES:

• Excellent verbal and written communication skills.
• Comfortable communicating with retailers, sales reps, and consumers via phone and email to provide clear answers in an efficient and professional manner.
• Perform data entry and administrative duties supporting US accounts.
• Assist Castelli retailers and sales reps with order processing.
• Facilitate returns or exchanges with Castelli retailers.
• Responsible for handling warranties with retailers and consumers.
• Complete tasks and projects in a timely manner to support Inline Sales and Customer Service Manager.
• Demonstrate knowledge of cycling products and the ability to help customers of all levels of experience.
• Thrives in a fast-paced environment that demands great attention to detail and organization.

QUALIFICATIONS:

Required:
• Two years of sales and/or customer service experience
• Working experience with Microsoft Outlook, Excel, and Word
• Must be detail oriented, organized and able to appropriately manage time in order to meet business needs
• Positive attitude and highly motivated
• Interest in bicycling
Desired:
• Bachelor’s degree
• Proficiency with Microsoft Excel, can build complex Excel-based workbooks and or worksheets
• Sales, Customer Service, and Account Management background

Employees enjoy a range of benefits, including:
• Retirement savings plan, profit sharing plan, and Health insurance coverage