🚨 Please note that BikePortland slows down during this time of year as I have family in town and just need a break! Please don't expect typical volume of news stories and content. I'll be back in regular form after the new year. Thanks. - Jonathan 🙏

Job: Customer Service Advisor – Rapha Racing

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Customer Service Advisor

Company / Organization

Rapha Racing

Job Description

Rapha has an excellent reputation for the highest standards of Customer Service. As we continue to grow internationally, being able to service and support our customers all over the world is crucial to our continued success. Rapha has a business strategy that has created a unique customer experience through both our website and the Rapha Clubhouse.

We are looking for an English speaking candidate to join our Global Customer Services Operation.

THE ROLE
-Maintain the Rapha ethos of providing exemplary customer service in a professional manner.
-Provide timely communication with customers via email or phone or live chat, regarding pre-sales enquiries returns, repairs and order processing.
-Keep abreast of product updates and characteristics, future stock deliveries, promotions and customer service policies.
-Maintain active use and knowledge of the Rapha website and back-office systems.
-Be the point of contact with our global distribution centers, carrier companies and finance functions to resolve customer queries.
-Always observe customer confidentiality and company policy surrounding data protection and security.
-Complete and resolve all aspects of a customer failed deliveries by maintaining all our carriers’ dashboards and return to sender issues.
-Support the Global Customer Services Operation during peak periods when required.

THE CANDIDATE
The ideal candidate will have the following skills and qualities:
-Experience in customer services within a premium retail environment.
-An experienced customer service professional with a clear understanding, and commitment to providing individual solutions to all enquiries.
-High level of self-motivation with a positive, solution focused attitude.
-Strong people management skills with a passion for learning.
-Exceptional communication skills with the ability to influence and motivate across all stakeholders and customers.
-Proven experience in a front-line customer service team.
-A genuine appreciation of the impact of world class customer service, and the desire to deliver at an industry-best standard.
-Knowledge of technical, performance, or luxury products.
-Flexible attitude towards supporting the Global CS operation during peak periods.
-Passion for cycling.

How to Apply

Apply online here: https://boards.greenhouse.io/rapha/jobs/1470692

Transportation Trivia packs them in as Shoup-inspired team takes top prize

Team “You Make Me Want To Shoup” hoists the trophy: (L to R): Sarah Iannarone, Joe Cortright, Alyssa Heminger, Tony Jordan and Clint Culpepper.
(Photo: Yashar Vasef)

Transportation leaders and bright minds from around the region convened at the Lagunitas Community Room on Thursday night for the latest rendition of the Community Cycling Center and Oregon Walks’ Transportation Trivia event. It was an overflow crowd and for the first time in the event’s history, all tickets were sold out before the festivities even began.

Read more

The Monday Roundup: Bicycle Day, DC defends bike lanes, e-bikes’ mental health boost, and more


Here are the most noteworthy things on the web we came across in the past seven days…

Bring back Bicycle Day: Before the Presidents Day holiday was used to sell cars it was a “day of leisure” that many people took as an opportunity to ride and race bicycles.

Worst Day Ride Photos: Don’t miss these great photos from The Oregonian that captured the costumes and spirit at yesterday’s Worst Day of the Year Ride.

Speed kills: A new study has shown that higher speed limits on eastern Oregon highways — passed by the Oregon legislature in 2015 — have led to more fatal crashes.

ITE on parking: The influential Institute for Transportation Engineers has issued a promising new policy stance in the latest issue of their magazine: removal of parking minimums, more use of pricing tech to manage demand, and the promotion of different modes.

Lime is over bikes: Interesting to see that a company that once operated both shared e-scooters and bikes has decided to drop the latter.

DC defends its bike lanes: The District of Columbia has decided to get tough on Uber/Lyft drivers and delivery trucks who think they can stop in bike lanes by clarifying existing bike lane law. It’s being done as part of D.C.’s Vision Zero program.

Advertisement

State of safety: A good overview of why more vulnerable road users are being hit and killed in U.S. cities and what it will take to do something about it.

What do we want? More bike parking!: The SF Bike Coalition is demanding the City of San Francisco triples the number of bike racks and respond more quickly to bike parking requests.

NYPD hates cycling: The Bike Snob shares an overview of a problem we’ve noted for years: That behind all their infrastructure and other urbanism successes lies a terrible barrier to bike-friendliness — the police.

Mental health and e-bikes: Research has shown that electric-assisted bikes not only make pedaling easier for older people, they can also provide a mental health boost.

Slow buses: Portland is working to speed up buses, many of which are stuck in traffic behind car drivers. In New York City, activists on foot challenged a bus to a race across town and they only lost by five seconds.

Unspent bike/walk funds: Streetsblog reports on $1 billion in unspent federal funds lying in state coffers that could be rescinded if they don’t get used. And yes, Oregon is on the list to the tune of about $12 million. Is this a big deal? We’re inquiring with ODOT and hope to share more info soon.

— Jonathan Maus: (503) 706-8804, @jonathan_maus on Twitter and jonathan@bikeportland.org

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Job: Bike Camp Instructor (seasonal, summer) – Community Cycling Center (FILLED)

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Bike Camp Instructor (seasonal, summer)

Company / Organization

Community Cycling Center

Job Description

START DATE: May 2019
REPORTS TO: Camp Manager
STATUS: Seasonal, Non-exempt
LOCATION: Portland, OR
COMPENSATION: $13.50 per hour
BENEFITS: Labor credit, used parts allowance, discounts on new items

ORGANIZATIONAL OVERVIEW
We love Portland and bikes. So we put our two loves together over 20 years ago, creating a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to help build a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

In addition to delivering dynamic programs that benefit underserved communities, we operate a full-service bike shop in NE Portland that is staffed by highly experienced mechanics from diverse cycling backgrounds. Our programs and shop services combined help riders build their skills and confidence; empower young people to ride to school and adults to ride to work; offer educational opportunities for teens to earn school credit; and support everyone in riding for health and recreation. We also collaborate with numerous community partners to generate pathways to employment and engagement within the growing bicycle movement by training new educators, leaders, advocates and mechanics.

Our goal is to help create a healthy, sustainable Portland for all community members.

The Community Cycling Center is an equal opportunity employer and strongly values diversity, equity and inclusion. Individuals with diverse backgrounds, abilities and experiences are encouraged to apply.

ABOUT BIKE CAMP
The Bike Camp program, is a week long day camp for kids age 6-16 years old to develop their cycling skills in a fun, safe, and supportive environment. Groups of 12 campers, led by two instructors, ride bikes around the city while visiting parks and destinations of interest. Campers experience riding on the road, navigating with maps, and basic bicycle maintenance. In addition, campers develop self-confidence, independence, and the social and communication skills to work well in a team environment. Specialty camps include food cart camps, mechanics camp, and girls camps.

JOB SUMMARY
Instructors work in pairs to lead a group of 12 students and are responsible leading each day’s route and implementing lessons and activities. Instructors have the flexibility to tailor rides and activities according to their instructional style and the group’s needs and ability. The role involves effective communication with co-instructors, campers, parents, and supervisors. This includes group management, active listening, and conflict resolution. The ideal applicant will have enthusiasm and experience working with youth and an interest in riding bicycles. This is a full-time, seasonal position that will run from June 3 through August 23. This is a great opportunity to gain valuable, hands-on teaching experience in a collaborative, fun environment.

LOCATIONS
Instructors will be selected to work either from our Northeast location at our bike shop on Alberta St. or from our offsite locations (Sellwood Cycle Repair, OMSI, Cully, New Columbia, and East Portland). Instructors may work from different locations during the summer season. Please indicate in your cover letter if you have a location preference.

ESSENTIAL FUNCTIONS
• Observe and assess camper behavior, enforce appropriate safe riding protocol and emergency procedures and apply appropriate management techniques
• Along with a co-instructor, plan games, activities, destinations, and routes to meet the needs and desires of the group
• Work toward meeting programmatic goal to provide a consistent positive experience to all campers regardless of race, class, gender identity, or background
• Attend and contribute to weekly check-in and staff meetings
• Communicate with families and supervisors on day to day camp occurrences
• Assist with daily camp set up and wrap up
• Represent the Community Cycling Center when interacting with parents or community members
• All instructors will complete a week-long pre-season paid training course and on in-service training day in July

QUALIFICATIONS AND CHARACTERISTICS

REQUIRED
• At least one year of experience in education, summer camp work experience, youth work, and/or childcare
• Enthusiasm and interest in working with youth
• Group management and facilitation experience
• Effective communication with co-instructor, campers, families, and supervisors
• Willingness to act as a role model for campers
• A bicycle in good working order (a bicycle is available for loan for those who need a bike during the season)
• All hired instructors will complete a week-long paid training course
• Ability to ride a bicycle 10 miles per day*
• Ability to lift up to 25 pounds*
• Criminal background check will be required once hired
• Valid CPR/First Aid certification required prior to the first day of training
* Reasonable accommodation will be made for instructors with a disability

PREFERRED
• Spanish proficiency
• Educational and/or personal experience with youth in Title 1 schools, mixed income housing, communities of color and/or immigrant communities
• Experience leading group bike rides with adults and/or youth
• Basic knowledge of bicycles and their components

SCHEDULE
• 40 hours per week between June 3 – August 23
• Working hours during camp are 8 am to 4 pm, Monday through Friday
• Bike Camp instructor training June 3 – 7
• In-service training on July 12
• No camp on July 4 & 5
• Instructors will be scheduled for one week off during the summer

This announcement was originally posted on February 18th, 2019.

These positions will be open until filled. We plan on scheduling interviews beginning March 4th.

NON-DISCRIMINATION POLICY
The Community Cycling Center is an equal opportunity employer. We will not and shall not discriminate on the basis of race, religion, sex, age, national origin, gender identity, sexual orientation, citizenship, veteran status, marital status, sensory disabilities, physical disabilities, mental disabilities and/or any other bases protected by state and federal law. We take proactive measures to ensure against discrimination in hiring, compensation, promotions, and termination of staff, selection of volunteers (including board members) and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, customers, clients, volunteers (including board members), subcontractors, vendors, and other members of our community.

How to Apply

Please submit cover letter, resume, and three references by email with “Bike Camp Instructor” as the subject line to jobs@communitycyclingcenter.org.

One-page cover letter should include:
• Why would you like to be a Bike Camp instructor?
• Your experience working with youth and your approach to creating an inclusive and safe environment.
• Location: do you prefer to work offsite at our camps in Southeast and/or East Portland, or onsite at our camps at our Alberta St. Bike shop? If you have no preference, please specify.

Job: Bike Camp Supervisor (seasonal, May – Sept.) – Community Cycling Center (FILLED)

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Bike Camp Supervisor (seasonal, May – Sept.)

Company / Organization

Community Cycling Center

Job Description

START DATE: May 2019
REPORTS TO: Camp Manager
STATUS: Seasonal, Non-exempt
LOCATION: Portland, OR
COMPENSATION: $15.50 per hour
BENEFITS: Labor credit, used parts allowance, discounts on new items

ORGANIZATIONAL OVERVIEW
We love Portland and bikes. So we put our two loves together over 20 years ago, creating a
nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to help build a vibrant community where people of all backgrounds use bicycles to
stay healthy and connected. We believe that all Portlanders—regardless of income or
background—should have the opportunity to experience the joy, freedom and health benefits
of bicycling. This is the motivation behind everything we do.

In addition to delivering dynamic programs that benefit underserved communities, we operate
a full-service bike shop in NE Portland that is staffed by highly experienced mechanics from
diverse cycling backgrounds. Our programs and shop services combined help riders build their
skills and confidence; empower young people to ride to school and adults to ride to work; offer
educational opportunities for teens to earn school credit; and support everyone in riding for
health and recreation. We also collaborate with numerous community partners to generate
pathways to employment and engagement within the growing bicycle movement by training
new educators, leaders, advocates and mechanics.

Our goal is to help create a healthy, sustainable Portland for all community members.

The Community Cycling Center is an equal opportunity employer and strongly values diversity,
equity and inclusion. Individuals with diverse backgrounds, abilities and experiences are
encouraged to apply.

ABOUT BIKE CAMP
The Bike Camp program, is a week long day camp for kids age 6-16 years old to develop their cycling skills in a fun, safe, and supportive environment. Groups of 12 campers, led by two instructors, ride bikes around the city while visiting parks and destinations of interest. Campers experience riding on the road, navigating with maps, and basic bicycle maintenance. In addition, campers develop self-confidence, independence, and the social and communication skills to work well in a team environment. Specialty camps include food cart camps, mechanics camp, and girls camps.

JOB SUMMARY
In addition to taking on leadership and administrative tasks, the camp supervisor will fill in as an instructor as needed. They will be responsible for weekly check-ins, meetings with instructors, and attending weekly meetings with the camp manager to report on the performance of the instructors and communicate support needs. They will also be the main point of contact for our partner visits during the camp season. The camp supervisor will gain experience supporting and supervising instructors throughout the summer.

ESSENTIAL FUNCTIONS
Supporting Instructors
• Sub for instructors as need
• Assist with ongoing trainings throughout the season
• Supervise and support staff with troubleshooting group management, logistical, and conflict management
• Routine individual and small group check-ins with instructors
• Ride with instructors to evaluate and support instructor growth
• Support instructors fulfill curriculum requirements for each camp age group
• Support instructors with partner visits during throughout season

Camp Operations
• Ensure that camp staff and campers know and follow safe riding protocol during camp program
• Drive support vehicle for program support such as camper pick-ups and supply delivery
• Assist with daily check-in and check-out
• Assist with parent communication
• Assist with prepping materials and spaces for camper
• Complete other administrative duties as needed
• Represent the Community Cycling Center when interacting with parents or community members

QUALIFICATIONS & CHARACTERISTICS
REQUIRED
• Experience in administrative roles with a comparable youth development or camp program
• Skilled in work planning, lesson planning, curriculum development, creation of manuals
• Independent and creative problem solver
• Experience and willingness to serve a diverse staff, participants, and community partners to align with our organizational mission
• Ability to observe and assess staff and camper behavior, enforce appropriate safety regulations and emergency procedures and apply appropriate management techniques
• Effective verbal and written communicator with co-instructor, campers, families, and supervisors
• Strong computer skills, including Microsoft Office programs and G Suite
• Ability to ride a bicycle 10 miles per day*
• Ability to lift up to 25 pounds*
*Reasonable accommodation will be made for instructors with a disability
• Driver’s License required
• Criminal background check required
• Valid CPR/First Aid certification required prior to the first day of training

PREFERRED
• Spanish proficiency
• Educational and/or personal experience with youth in Title 1 schools, mixed income housing, communities of color and/or immigrant communities
• Experience leading group bike rides with adults and/or youth
• Basic knowledge of bicycles and their components

SCHEDULE
• Pre-season work – 32 hours per week in May
• Camp season – 40 hours per week from June – August
• Post-season work – 32 hours per week in September
• Working hours during camp are 8 am to 4 pm, Monday through Friday
• Bike Camp instructor training June 3 – 7
• In-service training on July 12
• No camp on July 4 & 5

How to Apply

Please submit cover letter, resume, and three professional references by email with “Camp Supervisor” as the subject line to jobs@communitycyclingcenter.org.

One-page cover letter should include:
• Your experience working with youth and your approach to creating an inclusive and safe environment.
• How did you hear about this position?

This announcement was originally posted on February 24th, 2019.

This position will be open until filled. We plan on scheduling interviews beginning March 4th.

Advocates, residents see Highway 30 paving project as chance for safer bicycling

Highway 30 has potential to be a direct route from downtown Portland to St. Johns. Unfortunately its bike access is abysmal.
(Photos: Jonathan Maus/BikePortland)

Anyone who’s ridden a bicycle on Highway 30/St. Helens Road between northwest Portland and the St. Johns Bridge understands why it has the moniker “Dirty 30”. With a major paving project in the pipeline, ODOT has a chance to change that bad reputation.

Read more

Is ODOT’s I-5 Rose Quarter plan compatible with ‘Albina Vision’?

Current concept drawing for Albina Vision show several large buildings and roads over I-5 (lower left) — all of which would be impossible if ODOT’s I-5 Rose Quarter project moved forward as planned.

“Taking on ODOT for buildable caps over I-5. I used to be a nice, middle-aged lady. But, Albina has turned me into a fighter. I’m not backing down.
— Rukaiyah Adams, Albina Vision

There’s a storm brewing over the I-5 Rose Quarter project and it’s not just coming from a growing number of anti-freeway activists.

The Oregon Department of Transportation wants to widen the freeway that slices through the heart of what was a thriving community in the 1950s. The agency hopes to add several lanes and expand the freeway’s footprint in an attempt to speed up traffic and reduce congestion. But there’s another vision for the area that is more about living and less about driving.

As we shared in 2017, the Albina Vision wants to recreate the lost grandeur of dense, walkable and bikeable neighborhood that once flourished before I-5 and other developments destroyed over 700 homes and many businesses. That vision also includes a significant amount of housing — much of which would be built on top of I-5.

One of the main things standing in the way of that vision is ODOT’s I-5 Rose Quarter project.

Read more

Weekend Event Guide: Worst Day of the Year Ride (for real this time), trail work party, Woody Guthrie and more

‘Worst Day’ ride? Looks like the best day to these riders at the 2011 edition.
(Photo: Jonathan Maus/BikePortland)

Almost time to cut loose and embrace some cycling action!

If you read this before Thursday night, peruse the calendar for a big slate of fun ideas. And of course since it’s February and it’s Portland, always be mindful of the weather forecast.

Here are our event picks for Friday night and this weekend…

Read more

Job: Sales and Installation Specialist (PT/FT) – Rack Attack

Buffered Bike Lane with a bike symbol and arrow pointing forward

Job Title

Sales and Installation Specialist (PT/FT)

Company / Organization

Rack Attack

Job Description

PT/FT Seasonal Opportunity – Ideal for Students

Do you want to become part of a fun working environment in a company that offers career progression and a career path? Rack Attack is rapidly growing and we are continuously opening new stores! And we want only the best to work for us! Training provided with great hours. Opportunities to grow into a Supervisory, Assistant Manager and Store Manager role.

About Rack Attack

Rack Attack started as a single store back in 1996, and we have grown into North America’s premier retailer of vehicle rack solutions. Check out our website at www.rackattack.com

What will you do?

Provide complete and great customer service, putting customer needs ahead of your own;
Sales and installation of the products and services we sell;
Set a good example to other staff in manner, dress, work ethic and professionalism;
Assist in the training of new staff (if requested);
Maintain store product displays and other merchandising activities;
Maintain store cleanliness;
Maintain accurate store records: invoices, sales receipts, purchase orders, receiving products into inventory, appointment bookings, special requests, hold tags, phone messages, inventory transfers and cash out etc;
Be professional on the phone with customers, vendors and other staff members.

Skills, personality traits and interests that will be an asset:

Automotive experience as well as familiarity with hand and power tools is an asset, but not required.
Drivers licence (ability to drive a manual transmission preferred, but not required)
Comfortable working with hand and power tools
Attention to detail
Safety conscious
Retail or customer service experience would be a benefit.
Ability to communicate professionally with customers and your team members
Ability to work well in a team and contribute to a respectful culture and working environment

Competitive wage and benefits include:

Commission / Spiffs
Very good Staff discounts on all stock items and Bike gear
Fun working environment
Other outdoor product discounts
Entertainment nights

How to Apply

Apply via our site at https://www.rackattack.com/info/join-our-team.aspx

OR

Send your resume and short summary of your experience to: tsmith@rackattack.com