Job Title
Consumer Service Rep
Company/Organization
Yakima Products, Inc.
Job Description
General Description:
The position is responsible to respond to, and follow through on consumers’ requests for service and product information. In addition this position supports Yakima Products end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.
Scope and Responsibilities:
•Provides troubleshooting and analysis to resolve consumer problems in a timely, efficient, cost effective, professional manner, and within established guidelines
•Processes sales orders, including follow-up and documentation, in an accurate and timely manner
•Provides timely technical product support to dealers by phone and email
•Increases sales through suggestive selling to consumers
Qualifications:
•AA degree from an accredited college, or equivalent experience preferred
•One (1) year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
•Intermediate level with Pac’s: Microsoft Office Suite; Outlook
•Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
•Ability to establish and maintain effective working relationships with internal/external customers and consumers
•Professional level communicator ~ both oral and written correspondence
•Data base experience preferred
•Mechanical aptitude
•Able to visualize and understand geometric and spatial relationships
Physical Requirements:
•Able to sit and work at a computer keyboard for extended periods of time
•Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
•Able to lift and carry objects up to 75 pounds occasionally
•Corrected 20/30 vision
•Must be able to safely operate a motor vehicle and sit for extended periods of time
The complete posting can be found at www.yakima.com
Compensation:
DOE
Comprehensive benefit package provided
How to Apply
To apply for this position please submit your resume and salary requirements to: CSRep@Yakima.com
