Job: Customer Service Rep – Velotech, Inc – FILLED

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Job Title
Customer Service Rep

Company/Organization
Velotech, Inc

Job Description
omer Service Rep

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Service Representatives provide product information, advice and order assistance. Qualified CS Reps also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

Sales & Support candidate must:
● Answer product questions & assist with the order process
● Have excellent communication and organizational skills
● Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
● Help develop trust and loyalty with consumers and build value in our brands
● Be comfortable in a high volume, fast-paced environment
● Demonstrate knowledge of cycling products and the ability to help customers of all levels of experience
● Comfortably navigate a sophisticated order processing system
● Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
● Coordinate with Returns to assist customers with returns and exchanges
● Assist walk-in customers with product questions and purchases
● Retrieve products from the warehouse to assist walk-in customers
● Increase sales by genuinely helping customers learn about additional/alternative product options
● Maintain a professional demeanor with all customers
● Be willing to talk about bicycles all day (even the kind you don’t like, if there’s a kind out there you don’t like)

The position requires basic computer skills and a strong knowledge of cycling. Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.

How to Apply
To apply please send your resume and cover letter to Jobs@velotech.com

BTA announces 2014 Alice Award winners and ‘People’s Choice’ finalists

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The Bicycle Transportation Alliance (BTA) has announced this year’s crop of Alice Award winners. The awards, which debuted in 1995, are meant to put a spotlight on people and organizations “who have worked to make bicycling better in Oregon.” And new this year are a crop of ‘People’s Choice’ candidates that will be chosen online via the BTA’s Facebook page.

The Alice Award winners are: Kristin Dahl, Jenna Stanke, and the Regence Bike Commute Team. This year’s Emerging Leader Award goes to Briana Orr and the Bud Clark Lifetime Achievement Award has been given to Mike Cosgrove. According to the BTA each winner has, ” truly made an investment here in Oregon for healthier communities, for economic development, and for making Oregon a better place to live and ride.” (The theme of this year’s Alice Awards are “Investing in the Movement.”)

The People’s Choice Award will got to one of these three businesses: Hopworks Urban Brewery, New Relic, or VeloCult Bike Shop & Tavern.

Read more

black/silver Focus AX 2 2011

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Year: 2011
Brand: Focus
Model: AX 2
Color:black/silver
Size:58cm
Serial:243811005
Photo: http://www.google.com/imgres?imgrefurl=http%3A%2F%2Fwww.bikesatbrighton.com.au%2FBikes_at_Brighton%2F2011_Focus_Recreational_Bikes.html&tbnid=ztrd0ohxaZvz4M:&docid=-79laMTDrtT1wM&h=700&w=1167
Stolen in Portland, OR 97211
Stolen:2012-04-07
Stolen From: cross street: Next to house, behind locked gates… NE 30th and Alberta
Neighborhood: Concordia
Owner: Mac Henry
OwnerEmail: studio.b3@gmail.com
Reward: yes
Description: black/white/gray 2011 Focus AX 2, carbon fork, gray bar tape, shimano xtr pedals, 105 group
Police record with: Portland PD-online
Police reference#: T14003249
This registrant has documented proof of ownership of this bike

white K2 Mach 1.0 2008

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Year: 2008
Brand: K2
Model: Mach 1.0
Color:white
Size:medium, i am 5′ 10″
Photo: http://eccyclesupply.com/k2bikes/bike_images/b_bike_image_19.jpg
Stolen in Portland, OR 97201
Stolen:2014-04-7
Stolen From: portland state recreation center on 6th ave downtown by max station
Neighborhood: portland state
Owner: Johnathan Talik
OwnerEmail: jtalik(at sign)rocketmail.com
Description: Shimano brake levers, front and rear derailer,
Carbon fiber fork,
campus pedals(SPD on one side, regular on other for rideing in street shoes and cycling shoes),
stock seat has damage, the synthetic material is ripping.
Police reference#: 14-000474
This registrant does not have proof of ownership of this bike

61-63cm Cannondale CAD5 2001

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Year: 2001
Brand: Cannondale
Model: CAD5
Color:61-63cm
Size:green/white
Stolen in Portland, OR 97210
Stolen:2014-04-6
Stolen From: garage
24th Lovejoy st
Neighborhood: Northwest Alphabet Blocks
Owner: john mullen
OwnerEmail: jtmpdx(AT)yahoo.com
Reward: yes
Description: wind up front fork, yellow seat
green and white paint, handlebars white leather wrap
campy equipped, Helens cycles decal
This registrant has documented proof of ownership of this bike

Black/blue bars SE Royale 14 speed 2013

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Year: 2013
Brand: SE
Model: Royale 14 speed
Color:Black/blue bars
Size:50cm
Photo: http://s28.postimg.org/60xqwwd99/image.jpg
Stolen in Portland, OR 97214
Stolen:2014-04-5
Stolen From: E Burnside at 30th street – somebody cut the lock on my bike, it was parked in bike parking beside my apartment building.
Owner: Tiffany Lee
OwnerEmail: tiffanyjoanlee( atsign )gmail.com
Reward: One million Karma… And $100
Description: I had wrapped the handlebars in blue Cinelli cork tape, and replaced the seal (to a serfas gel) and the pedals – along with bright neon yellowish green toe clips.
Police record with: Portland PD
This registrant has documented proof of ownership of this bike

Job: Sales & Marketing Manager – LifeCycle Adventures

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Job Title
Sales & Marketing Manager

Company/Organization
LifeCycle Adventures

Job Description

THE OPPORTUNITY

LifeCycle Adventures seeks a full- or part-time Sales & Marketing manager to work as part of the leadership team for the company. The position is likely to suit someone with corporate experience in this function who is looking for greater control and flexibility of their work-life in an industry they care passionately about.

The candidate would benefit from being based in either Portland or the San Francisco Bay Area.

THE COMPANY

LifeCycle Adventures operates self-guided and private-guided bike tours in California, Hawaii, Oregon and Washington for all levels of rider. LifeCycle offers packages for individuals and groups, as well as full-service events for corporate clients. To learn more, visit www.lifecycleadventures.com.

LifeCycle Adventures is a small, employee-owned company where all those working in the company share in the profits of the company. Typically, we work out of our homes and have flexible work schedules. It is also important to us that we have fun doing it.

Company revenues grew 37% in 2013 and 16% in 2012. The company will begin operations in the San Juan Islands in Q2 2014 and plans to start developing European destinations in Q3 2014.

JOB PURPOSE

1. To increase both sales and margins through more effective sales & marketing

2. Work as an integral part of the team; helping out in other areas as needed to meet peak workloads and offering ideas and support to other managers.

DUTIES & RESPONSIBILITIES

Analyze the marketing activities of our business (sales – product mix – customer profile –demographic etc.) to propose effective ideas on:

– Product positioning,
– Channels to market,
– Sales approach.

Develop, manage and implement creative and effective annual marketing plans. Marketing plans to include – advertising, sales promotion, public relations, product development, pricing, social media and web strategy.

Manage and work hands-on with the sales team.

Keep effective control of budgets.

Manage and develop systems needed to market & sell effectively.

Report directly to CEO.

Work as part of the overall management team for the company.

SKILLS & QUALIFICATIONS

– Background in retail marketing
– Social media, SEO, PPC and website marketing
– Good writing & graphics skills
– Managing external firms to deliver effectively
– Enjoy both managing and doing
– Work in a small partnership/member organization

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.

How to Apply
Send resume and cover letter to tony@lifecycleadventures.com

Beaverton bars top OLCC list of establishments linked to DUII arrests

DUII arrest notification letters sent from the
OLCC to a Beaverton bar over a two-year span.

According to Metro’s 2012 State of Safety report, driving under the influence of intoxicants (DUII) is the single largest contributing factor to fatal traffic collisions in the region. People who have too much to drink (or get impaired by drugs) and try to operate a car are responsible for 57% of all road fatalities region-wide.

While the drunk driving problem is relatively well-known among safety advocates and even the general public, what’s not often talked about are the restaurants and bars that serve the alcohol in the first place. Oregon law (ORS 471.412) states that a liquor license holder, “may not allow a person to consume or to continue to consume alcoholic beverages on the licensed premises after observing that the person is visibly intoxicated.”

Despite that law, police officers in the Portland region arrest hundreds of people each year who name the specific bar they came from prior to being pulled over. The names of those bars are then sent to the Oregon Liquor Control Commission (OLCC), which keeps a running tally of the totals and ranks the worst offenders.

Now a local lawyer, Scott Kocher of Forum Law Group, is bringing attention to the establishments in the OLCC database. Kocher provided us with several years of the OLCC’s “Top Ten” lists that ranks each establishment in their license database (over 5,300 bars and restaurants in the Portland metro region) by how many DUI arrests they are linked to each year.

Read more

Why a woman arrested for assaulting a man with her car was let go

The story quickly generated over
500 comments on OregonLive.com.

Friday’s story about a woman who was arrested for intentionally driving her car into a man riding a bicycle in downtown Portland raised a lot of eyebrows and emotions.

The Oregonian’s story — which includes photos and a video of the man who was hit — has over 500 comments.

The headline alone is eye-catching enough, but several developments made it an even bigger story. Just a few hours after her arrest, the driver, Julia Geday, was released from custody. It also became known that the man who was on the bike, Brian Groce, has a prior criminal record. Once these facts leaked out into the public they set off a predictable dialogue about who’s worse — people who drive or people who ride. Even our comment thread veered off into the deep end and I had to spend part of my Sunday morning cleaning things up. I eventually closed comments on the story.

I followed up with the District Attorney’s office this morning in order to find out exactly where things stand with the case.

Read more

The 7-year old who conquered Portland’s toughest bike ride

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Mike Reiss and his son Jake atop Council Crest
on Saturday at the finish of the De Ronde.

The De Ronde ride attracted hundreds of Portlanders to the west hills on Saturday. The people who showed up were glutton for punishment as the legendary course rises to over 7,000 feet of climbing over only 50 miles. The course designers sought out the steepest roads and connected them all up into one sadistic route.

While many suffered, and surely many people opted to stay home rather than confront the pain, we just heard that a seven-year-old completed the entire course.

His name is Jake Reiss. His dad Mike sent us several photos and a message about his son’s monumental day:

Read more

Black on Black Trek DS 8.5 2012

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Year: 2012
Brand: Trek
Model: DS 8.5
Color:Black on Black
Size:21
Serial: 2360U0411
Stolen in Portland, OR 97213
Stolen:2014-04-7
Stolen From: 6602 NE Tillamook 186
Portland, OR 97213
Neighborhood: Rose City Portland OR
Owner: Michael ROONEY
OwnerEmail: roonpdx(AT)gmail.com
Reward: $100
Description: Silver Shimano M324 SPD/Flat Combination Pedals
This registrant has documented proof of ownership of this bike

The Monday Roundup: Mapping every collision, handmade bikes and more

Are you on this map?
(Image by the You Are Here project.)

Here are the bike links from around the world that caught our eyes this week:

Mapping crashes: A team of MIT researchers has visualized every reported bike collision from 2010-2013 in Portland and a few other cities. I was surprised by how many happen on streets without marked bike facilities.

Handmade framebuilding: Atlantic Cities takes a deep dive into the ongoing golden age of handmade framebuilding, with Portland companies front and center.

Read more

Latest Headlines

BikeLoud blindsided by council rejection of bike bill lawsuit settlement

TriMet caves on 82nd Ave transit plans as business owners threaten lawsuits

Weekend Event Guide: No Kings, NOISE, transit rally, and more

Duer, a Canadian denim brand with cycling roots, opens Portland store

From the Archives

Protestor blocks bus and bike lanes on Division with his car