Job Title
Membership Coordinator
Company / Organization
Community Cycling Center
Job Description
ABOUT THE COMMUNITY CYCLING CENTER
For nearly 30 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits. Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.
The Shop Department of the Community Cycling Center consists of a DIY Workspace and retail storefront, regular salvage sales, and occasional pop-ups and events. This department is a revenue stream to provide funding for community programs.
This position operates out of our retail storefront at our membership based workspace in NE Portland. Here at the CCC we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our organization. We encourage more people from varied and diverse backgrounds to join our lively, talented team.
GENERAL POSITION SUMMARY
The Membership Coordinator is responsible for placing orders for new inventory, overseeing the receipt and processing of new and used inventory, storage of inventory, transportation of inventory between CCC locations, posting and of inventory on online platforms for sale, and managing timely shipping for goods leaving the organization. They supervise mechanics who perform teardowns and direct what components to save to be processed as used inventory. Working under the direction of the Shop Leadership Team, they will cultivate the delivery of consistent quality, help meet sales goals and support staff working in their department. Experience in a high-volume shop environment, clear communication skills, and proven effectiveness in supporting staff are crucial to the success of this position. Seasonally, shop staff will need to provide retail support at pop-ups and events. Staff in all positions at the shop will also be responsible for providing support to the Programs department as needed. This may include working mechanic shifts at one of our free service events or locations, providing ride support at events, or assisting at a learn to ride event.
RESPONSIBILITIES
Member relations (40%)
● Be the main point of contact for member engagement with the organization
● Work with Development to prepare regular communications with members
● Work out of the retail store at the Alberta location to sell memberships to customers and be available to support member needs
● Create and maintain effective and creative ways to recruit new members
● Looks for opportunities to cultivate long term memberships
● Plan community events to keep members engaged
● Market classes to members to encourage continued education
Retail (40%)
● Work with management and the Processing Coordinator to create displays to showcase products in innovative and efficient ways
● Work with the Processing Coordinator to analyze sales trends to determine adequate stocking levels and product selection for the Alberta store
● Work in the retail store on Alberta to sell new and used parts, accessories, to customers and members
● Work with the inventory team to place orders with vendors to fill special orders for members and customers and restock the retail space
Strategic Planning and Process Evaluation (10%)
● Collaborate with other senior staff to maintain and improve shop systems and facilities
● Work with the Shop Leadership Team to evaluate opportunities, trends and feedback
Other Responsibilities (10%)
● Help advance the mission of the Community Cycling Center across all departments
● Contribute to the standard work environment – answer phones, maintain a safe, clean & organized workspace
● Collaborate with other senior staff to train and support less-experienced mechanics, including youth interns and apprentices
● Other duties as assigned
REQUIRED SKILLS AND QUALIFICATIONS
● 5+ years customer service experience
● Strong interpersonal communication skills
● 2+ years of professional bike shop retail experience
● Strong organizational skills including the ability to manage multiple assignments simultaneously
● Ability to meet project deadlines and account for detailed objectives
● Experience and success in creating inclusive work environments where people from diverse backgrounds feel safe and welcome
● Ability to lift, bend, squat, climb and more—this is a physically demanding job but reasonable accommodations can be made
● Ability to work nights and weekends
PREFERRED SKILLS AND QUALIFICATIONS
● Attention to detail and a methodical approach to accomplishing tasks
● Experience with workflow improvement methods
● Experience in a high-volume shop
● Experience planning and executing social events
● Valid driver’s license
● Experience with Lightspeed POS, Excel, Microsoft Office Suite, Adobe
● Proficiency in Spanish
REPORTS TO: Shop Director
UNION/NON UNION: Union – ILWU Local 5
HOURS: Full Time (40 hours)
COMPENSATION: $22
TERM: Permanent
SCHEDULE: 5 day week, workdays may vary, hours may fluctuate, will work nights BENEFITS: Health, dental and vision, 401k, 144 hrs of PTO at FT + 69 hrs of sick time
For more info, go to: https://communitycyclingcenter.org/about/jobs/
NON-DISCRIMINATION POLICY
The Community Cycling Center is an equal opportunity employer. We will not and shall not discriminate on the basis of race, religion, sex, age, national origin, gender identity, sexual orientation, citizenship, veteran status, marital status, sensory disabilities, physical disabilities, mental disabilities and/or any other bases protected by state and federal law. We take proactive measures to ensure against discrimination in hiring, compensation, promotions, and termination of staff, selection of volunteers (including board members) and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, customers, clients, volunteers (including board members), subcontractors, vendors, and other members of our community.
How to Apply
HOW TO APPLY: Send your resume, cover letter, and (3) references to Jobs@CommunityCyclingCenter.org using “Membership Coordinator” as the subject line. No phone calls, please.
