Job: Service and Repair Specialist (Bike Mechanic) – Nomad Cycles PDX

Job Title

Service and Repair Specialist (Bike Mechanic)

Company / Organization

Nomad Cycles PDX

Job Description

We offer bicycle electric assist solutions for everyone in hopes of revolutionizing the way people think about transportation. Electric assist doesn’t see race, age, or gender, making it a human scale solution for a global transformation. In the ever-changing landscape of cycling, electric assist is the wave of opportunity we’ve all been waiting for, as we strive to create a healthier and more sustainable world.

Nomad Cycles strength is found in the individuals and businesses we serve. Our goal is to provide customer service that exceeds expectations, putting the needs of our customers first and carrying only quality products. We work to fulfill the personal and professional goals of anyone who chooses to electrify their ride.

One size doesn’t fit all and we strive to provide solutions for individuals. We offer a variety of electric assist options and strive to sustainably and locally source as many of our components as possible. We believe in supporting the local economy and doing business with real people.

A kind person with a desire to help people in our community
Comfortable engaging with customers to ensure a welcoming environment for all
Knowledgeable and passionate about bicycles and cycling culture, specifically electric bikes
Work well in a team atmosphere and be self-motivated to deliver quality work
Desire to continuously improve service and product knowledge
Excellent attention to detail
Minimum 1 year experience with working on bicycles, preferably e-bikes or other relevant experience
Ability to successfully service bikes, document all repairs, and keep track of all parts ordered and used
Effective time management skills
Ability to manage multiple assignments and meet deadlines
Effective communication skills, both verbal and written
Proficiency in common technological business tools such as smartphone and apps
Ability to utilize POS system
Must have the ability to bend, stoop and stand for long periods of time
Must be able to lift 75 pounds
Preferred Qualifications
Experience with Lightspeed Retail is a plus
ASL proficiency is a plus

Creating a warm and welcoming environment for all individuals to elevate the guest experience and exceed expectations through creative and efficient problem-solving
Assisting customers by answering phone calls and responding to voicemails
Responding to email inquiries and/or directing inquiries to the appropriate staff member
Scheduling conversion and repair jobs based on availability and complexity of task
Updating customers on status of service or repair
Purchasing parts for a wide variety of projects
Assess and quote repair work as it comes in the door and then perform work as workflow dictates
Complete all service work to our quality standard and meet the repair timeframe for the customer
Maintain a clean and safe work area
Vendor relationship building and management
Customer relationship building and management
Learn, understand, and evolve with dynamic store IT systems, programs, and operational procedures
Product inventory

Pay and Schedule
Pay is $21.00 per hour to start, with regular annual wage and cost of living increases
This is a part-time, (3-4, 8-hour days a week) contract position, with opportunity to move to full-time
Schedule is flexible within service hours (Tuesday through Saturday, 10am – 6pm)

How to Apply

Email us with your resume and why this job may be a great fit for you.