Job Title
Service and Repair Specialist (e-bike mechanic)
Company / Organization
Nomad Cycles
Job Description
Nomad Cycles PDX
5820 NE Sandy, Portland, OR 97213
503-806-1745
Service and Repair Specialist (E-Bike Mechanic) – (TEMPORARY Through September – Opportunity for permanent/full-time in the fall)
Summary:
We offer bicycle electric assist solutions for everyone in hopes of revolutionizing the way people think about transportation. Electric assist doesn’t see race, age, or gender, making it a human scale solution for a global transformation. In the ever-changing landscape of cycling, electric assist is the wave of opportunity we’ve all been waiting for, as we strive to create a healthier and more sustainable world.
Nomad Cycles strength is found in the individuals and businesses we serve. Our goal is to provide customer service that exceeds expectations, putting the needs of our customers first and carrying only quality products. We work to fulfill the personal and professional goals of anyone who chooses to electrify their ride.
One size doesn’t fit all and we strive to provide solutions for individuals. We offer a variety of electric assist options and strive to sustainably and locally source as many of our components as possible. We believe in supporting the local economy and doing business with real people.
To learn more about what we do, check out our website!
Qualifications:
A kind person with a desire to help people in our community.
Comfortable engaging with customers to ensure a welcoming environment for all.
Knowledgeable and passionate about bicycles and cycling culture, specifically electric bikes.
Prioritize teamwork.
Be self-motivated to deliver quality work.
Desire to continuously improve service and product knowledge.
Excellent attention to detail.
Minimum 1 year experience with working on bicycles, preferably e-bikes or other relevant experience.
Ability to successfully service e-bikes, document all repairs, and keep track of all parts ordered and used.
Effective time management skills.
Ability to manage multiple assignments and meet deadlines.
Effective communication skills, both verbal and written.
Proficiency in common technological business tools such as smartphones and apps.
Ability to utilize POS systems.
Must have the ability to bend, stoop and stand for long periods of time.
Must be able to lift 75 pounds.
Preferred Qualifications
Experience with Lightspeed Retail is a plus
ASL proficiency is a plus
Responsibilities:
Creating a warm and welcoming environment for all individuals to elevate the guest experience and exceed expectations through creative and efficient problem-solving.
Assisting customers by answering phone calls and responding to voicemails.
Responding to email inquiries and/or directing inquiries to the appropriate staff member.
Scheduling conversion and repair jobs based on availability and complexity of task.
Updating customers on status of service or repair.
Purchasing parts for a wide variety of projects.
Assess and quote repair work as it comes in the door and then perform work as workflow dictates.
Complete all service work to our quality standard and meet the repair timeframe for the customer.
Maintain a clean and safe work area.
Vendor relationship building and management.
Customer relationship building and management.
Learn, understand, and evolve with dynamic store IT systems, programs, and operational procedures.
Product inventory.
Pay and Schedule:
Pay is $25.00 per hour to start.
This is a part-time, (3-4, 8-hour days a week) contract position, with opportunity to move to full-time in the fall with increased wage.
Schedule is flexible within service hours (Tuesday through Saturday, 10am – 6pm).
How to Apply
Please email brad@nomadcyclespdx.com with your resume and cover letter.
