Job: Customer Service Representative – Inline Sales – Castelli Sportful USA

Job Title

Customer Service Representative – Inline Sales

Company / Organization

Castelli Sportful USA

Job Description

Date: April 25, 2022
Position Title: Inside Sales
Reports To: Castelli Director of Sales
Hourly or Salaried: Salary + Commission

Position Description:
The inside sales position works closely with Castelli’s territory representatives and retail accounts across the US. The objectives of the position are to build strong customer relationships through great customer service, and to ensure the company’s financial goals are met by facilitating accurate, on-time order deliveries.
Duties and Responsibilities:
• Order management
o Collect orders, allocate and submit revisions where necessary
o Work with reps to ensure orders are sent out on time
o Ensure all orders are entered accurately according to the terms of sale
o Help create forecasts for monthly shipments
• Manage customer communications
o Respond to customer email inquiries in a timely manner with accurate information
o Field incoming phone calls from customers
• At-once selling
o Leverage knowledge of product line and accounts to generate additional sales from customer calls
• Set up new customers
o Review dealer applications for completeness and accuracy
o Create customer accounts and build opening orders
• Process warranties
o Review submitted claims, build and ship replacement orders for qualifying claims

Personal Qualifications:
The ideal candidate would be someone who has a passion for cycling and understands the importance of quality cycling apparel and can communicate its importance, has excellent customer service skills, and enjoys interacting with our customers to create an enjoyable experience. This person is excited to work with our customers and to create a close working relationship with your reps to maintain healthy account relations.
• Excellent customer service skills
• Excellent communication skills (email/phone)
• Attention to detail regarding customer orders
• A team player who is willing to be flexible and help in other areas as needed
• Preferred but not required: Experience working in customer service and in an inside sales role.
• Position is in-office at Portland headquarters

Education & Work Experience Qualifications:
• Bachelor’s degree preferred but not required
• 2 years in customer service experience
• Knowledge of the cycling, sports and/or outdoor industries a plus

About Castelli/Sportful:
Castelli/Sportful is a premium cycling apparel manufacturer, with world headquarters in Italy and US headquarters in Portland, Oregon. We operate two apparel brands: Castelli and Sportful. We have a history of product innovation and performance that goes back over 75 years. Our products have been used by Tour de France winners, World Champions and Olympic Gold Medalists.
Our office and warehouse are in the Hollywood/Laurelhurst district of NE Portland and close to MAX and bike routes.

Full-time positions offer competitive salary, health care, 401k, paid time-off, and a generous product allowance.

The Castelli/Sportful team strives to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. We welcome all applicants.

How to Apply

email a resume to