Shipping & Receiving Clerk / Customer Service Rep.
Company / Organization
SimWorks is seeking a Shipping and Receiving Clerk who will verify and maintain records on incoming and outgoing shipments. This candidate is a critical and integral part of the SimWorks USA team. The responsibilities indicated are a baseline expectation of the kinds of work that a successful candidate will encounter. We are a small and dynamic business that is growing and we are always open to our employees carving out additional opportunities for themselves and SimWorks business.
Ideally you will have a working knowledge of bicycles and their various components, an understanding of basic standards and specifications for parts and how they relate and correspond with each other. Industry experience is not a requirement but preferred. A passion for bicycles, cycling and a general knowledge of how the industry is structured and functions would be an asset for a prime candidate.
Hours: Part-time to start – 20-25 hrs/week with review after 30 days. Potential for this to evolve in to a full-time roll.
Compensation/Benefits: Competitive, DOE, Minimum $16/hr. 30 day review, and regular reviews thereafter, in addition to Cost of Living adjustments. Paid Holidays, access to SimWorks product as well as Industry and adjacent industry discounts. Access to Chris King facility- cafeteria, bike parking, locker room facilities. Additional benefits negotiable and evolving
Processing of web orders – capture payments, create shipping labels, print invoices, verify addresses
Shipping – Picking of products from warehouse, boxing, packing
Receiving – Checking in product against purchase orders, and store for picking
Inventory – double-checking quantities to physical quantities on hand, reconciliation, and restocking
Organization – maintaining an orderly and efficient work and storage space
Communication – Effectively and timely communicate with management, dealers and customers
Problem solving – Strive to proactively and with positivity solve issues
Purchasing – maintaining necessary levels of packaging materials and supplies necessary
Cleaning – Sweeping, taking out trash/recycling, breaking down cardboard.
Events – Assisting with off-site events including setups and teardowns for pop-ups, trade shows, and marketing events.
Ability to accurately sort, count, and verify items received
Basic understanding of mathematics, a grasp of weights and measurements, spatial reasoning.
Strong knowledge of domestic & international geography
Good organizational skills and attention to detail.
Passion for cycling and cycling culture is a plus
Possess excellent attention to detail, follow- through, and time-management skills
Strong communicator (both verbal and written) with great customer service skills
Self-motivated with flexibility and adaptability
A comprehensive knowledge of Shopify merchant service software is a plus
Able to visually identify packaging sizes for orders
Able to perform the following physical tasks: sit or stand for long periods of time; lift up to 50lbs; climb a ladder/stairs; walk, stoop, perform repetitive movements; operate a pallet-jack: working in a warehouse environment with wide variety of conditions (temperature, noise, etc.)
SimWorks mission statement
Simworks was created with the vision of connecting people from all over the world with a shared appreciation for those elements in the world of cycling that ask us to slow down, connect with our natural environments, and savor the most meaningful ideals of our lives.
With an emphasis on heritage components with deep roots in Japan, to thoughtful offerings from small-batch makers and craftspeople- Simworks has an eye for timeless style and a focus on offering quality products that will make you smile.
With the humble bicycle transporting us along our way- we can inspire one another to live enriched lives, and to forge an enviable bond- between you and me…..
How to Apply
Please e-mail email@example.com with a brief introduction of yourself, and include a resume