Year: 2022

Job Title

Customer Advocate

Company / Organization

Ride with GPS

Job Description

Ride with GPS is in search of a full-time Customer Advocate to support our mission of helping people create great cycling experiences and go on better rides, more often.

Job Responsibilities:

The Customer Advocate is responsible for helping our users make the most of our software through handling all support requests. Additionally, they are a crucial part of the product development team, tasked with testing new products and offering feedback from a user perspective.

– Provide confident, empathetic, professional and accurate support to a worldwide customer base
– Respond to emailed questions and requests through using the Zendesk ticket system
– Resolve user-reported issues and communicate resolution back to system user
– Escalate system issues to project team when necessary for resolution
– Manage billing and deactivation of user accounts
– Provide input on current support processes and suggest improvements
– Test new products before release to help identify any issues and provide meaningful feedback to the product development team about software issues and make recommendations for improvement based on user concerns
– Flexibility once established to work a potential weekend day.

Job Qualifications:

The right candidate has a background in customer service and possesses strong self-organization skills, experience with office productivity software and strong technical writing skills, and excels at self-learning. They also embrace an innate desire to help others, have a high degree of patience, and empathy with a wide variety of customers.

– A passion for riding bikes: Our business is about bikes and we have found the best support comes from actual cyclists
– Customer Service: 1-3 years customer support experience, with software applications or bicycles preferred. Patience and empathy for working with users at varying levels of technological knowhow.
– Computer Skills: Strong computer and smartphone-operating skills and an aptitude for learning to use new technologies.
– Communication: Superb written communication, interpersonal, and organizational skills with a keen attention to detail.
– Independence: Ability to work confidently with limited supervision with the awareness to request support and feedback when appropriate.
– Emotional Intelligence: Empathetic and constructive when providing feedback, and confident when receiving critique.

Bonus Points

– Personal experience with Ride with GPS for route creation, navigation, and recording rides
– Experience using Zendesk to manage customer service tickets
– Experience producing technical writing, such as help documentation
– Interested in and knowledgeable about modern bicycle technologies, such as: Garmin, Wahoo, Bryton, Zwift, etc

Don’t mark all the checkboxes, but still think you’re right for the job? Please still get in touch and tell us why you think you would be a great fit for this position. We realize that skills and abilities come from diverse experiences.

About Us

The Company

Ride with GPS is on a mission to create great cycling experiences and help people go on better rides, more often. Our website is used to plan bike routes and events, manage bike clubs, analyze ride data, and publish great rides. Our companion app is a bike computer, route navigator, and ride recorder. Within the cycling world, we serve weekend riders, clubs, event organizers, tour operators, and racers. We are committed to not running any ads on the site or in the app, and are able to maintain a singular focus on serving cyclists.

Our business is bootstrapped, profitable, and growing.

The Team

We are cyclists. We are explorers. We are artists. We are writers. We are parents. We are friends. We are a group of people with diverse interests who lead healthy, balanced lives and are all very passionate about what we do. By joining Ride with GPS, you will become a part of a team that helps millions of people have a great time on their bike.

Benefits

We offer a competitive salary as well as health, dental and vision insurance, and a 401k with a 10% match. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling; including offering a new bicycle stipend as well as an annual bike supply budget.

In light of the global pandemic, Ride with GPS is working remotely and offers a generous stipend for setting up a home office. Moving forward, employees will be able to work from home indefinitely and we also offer an option to work in a shared office environment.

How to Apply

We are based in Portland, OR and encourage residents across Oregon and Washington to apply by emailing Careers@ridewithgps.com with your resume and an overview of any work relevant to the position. Please include at least a paragraph explaining your relationship with cycling, and a cover letter with your pronouns. We'll respond in a timely manner and move things forward for promising candidates.

Ride with GPS is committed to providing an inclusive and welcoming workplace for all members of our staff. We believe having a diverse team makes our product and our company better, and we are working to ensure our reality reflects those ideals. We invite applicants of any race, gender, sexual orientation, age, physical ability or limitation, religion, or background to apply and look forward to hearing from you.

Job Title

Bike Tour Guides Wanted

Company / Organization

Pedal Bike Tours

Job Description

Be the envy of all your friends and get paid to show visitors around by bike!
We’re looking for sociable, personable and friendly folks who love to meet people from different places and lead them on one of our daily 2-3 hour tours from our shop in downtown Portland.
Must have a broad knowledge of Portland/Oregon/NW history and culture, local restaurants, sights and shops. Our guests rely on us for good tips on our favorite places.
Basic knowledge of biking in a city environment a plus.
Paid training on the tour narratives, safety, tour routes, and everything you need to know to have a great time with your guests.
Guides are expected to learn 3 tours – downtown, breweries and donuts – using our pre-written narratives and routes. Tours are between 5-10 miles each and consist of 1-10 guests.
At the end of the tour you’ll arrive safely back at the shop with your new friends, answer questions, store the bikes and helmets and rake in the accolades and tips!
The position is part time and starts immediately. You’ll receive comprehensive training and steadily lead more tours as our season gets busier in the summer months.
We offer an end of season bonus!
The position pays $15-17 per hour DOE plus tips.

If you’re interested, please send your resume to info@pedalbiketours.com or give us a call at 503.243.2453

How to Apply

If you’re interested, please send your resume to info@pedalbiketours.com or give us a call at 503.243.2453

Job Title

Full or Part Time Mechanic

Company / Organization

Joe Bike

Job Description

Joe Bike is currently hiring for full-time and part-time mechanic positions. A minimum of one year of professional mechanic experience is prefered. We offer competitive wages based on experience, health benefits for full-time employees, PTO, and matching funds for our simple IRA plan.

Are you interested in joining our well-rounded crew of talented and diversely-skilled mechanics? At Joe Bike, we pride ourselves on providing excellent service and communication with every customer. We like making personal connections and finding solutions to meet customer needs and budgets. Our team also knows how to have fun and enjoys collaborating on projects.

How to Apply

Please send us your resume and answer the following questions to help us get to know you:

1. What are your best mechanical strengths when working with bikes, and what areas are you less confident in?
2. Our bike shop is a busy and dynamic environment. How would you prioritize your time when deciding between working on bikes, helping customers with test rides and product selections, and working on cleaning, organizing, and completing side projects around the store?
3. What is your ideal bike shop environment and why?

Email us at info@joe-bike with your responses and resume.

Job Title

Full Time Bike Mechnic

Company / Organization

West End Bikes

Job Description

Job Description
West End Bikes is looking for an experienced customer facing mechanic to join our team. We service a wide variety of bikes including premium road bikes, commuter bikes, and e-bikes.
We pride ourselves on the quality of our work, attention to detail, and the positive customer experience we offer.

Ideal traits include:
• Current, experience as a bicycle mechanic in a retail environment.
• Ability and desire to learn new skills and techniques.
• A team player with a positive attitude.
• Self-motivated and able to work independently.
• Excellent customer service and phone etiquette.
• Excellent problem-solving & communication skills.
• A passion for cycling.

What we offer
• A fun, supportive and positive work environment with room to grow.
• Opportunity to learn new skills & techniques.
• A Competitive salary.
• A full time, year-round, steady work schedule.
• Paid sick leave, vacation and holiday time off.
• Health benefits available.

How to Apply

Email cover letter and current resume to jimc@westendbikespdx.com. We look forward to connecting with you!