Order Management Specialist
Company / Organization
Stages Cycling offers you the opportunity to work within the bike industry in an environment of like-minded people. We are looking for great people to join our team who are committed to living out our core values – Passionate, Creative, Intelligent, Listening, and Agile, all in an innovative environment.
Apply through our Career Portal at www.stagescycling.com/careers.
Equal Employment Opportunity
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.
Role and Responsibilities
Act as primary conduit between multiple systems to ensure timely and accurate order fulfillment in a high-volume consumer direct environment.
Ensure efficient flow of customer and order data between multiple system access points
Effectively handle exceptions that result in non-standard delivery scenarios, such as shipping damage, address discrepancies, or lack of customer confirmation
Coordinate reverse logistics and inventory management of product in various dispositions
Create and fulfill sales orders for replacement parts to 3PL as necessary to restore finished goods to sellable state
Monitor on-hand inventory to alert Demand Planning of potential shortages
Identify and report on emerging trends in order practice to continuously improve order handling efficiency
Additional tasks and projects related to managing orders for the Stages Logistics entity.
Qualifications and Education Requirements
Familiarity with ecommerce and ERP platforms
Understand the complex interactions involved in sales transactions
Communicate effectively with customers, 3PLs, and business partners
High level of organization and attention to detail
Deep understanding of process workflows
Strong, proactive communication style. Ability to articulate when there is a problem or potential problem to keep all relevant parties informed
Efficient and professional email and phone communication skills
Positive attitude towards collaboration and deep understanding of how changes in data or processes will affect various teams
Initiative taker – comfortable proposing new ideas to teams, but holds onto ideas lightly if they are not the best option
Deliberate and thorough in analysis and preparation prior to implementing changes
Creative problem solver – views problems as opportunities to improve operations and digs deep into what is causing the problem and the most comprehensive possible solutions
Sit and work at a computer for the duration of the work day with appropriate breaks
Experience in the commercial fitness equipment industry. Experience in sales fulfillment.
This position does not have any supervisory responsibility
This job operates in a professional office environment. This role routinely uses standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
This is a full-time position. Core days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. This position may require overtime.
Travel is not required for this role.
Offers of employment will be contingent upon the results of background checks. Background checks will be completed only after a contingent offer of employment has been accepted. Background checks include social security verification, prior employment verification, personal and professional reference verification, criminal history check, and potentially additional checks. Evaluations of criminal history will take into consideration the nature of the crime and its relation to the position, the time since the conviction, the number of convictions, and relevant risk to the business and related parties.
We offer a competitive benefits package including medical insurance, dental insurance, vision insurance, Flexible Spending Account, Health Savings Account, 401(k) matching, Paid vacation and holidays, free access to our fitness center, and product discounts.
How to Apply
Apply on our career portal at www.stagescycling.com/careers.