Job: Showroom and Retail Store Lead – Cart Logic

Job Title

Showroom and Retail Store Lead

Company / Organization

Cart Logic

Job Description

The Showroom and Retail Store Lead at Velotech is a full time position including full benefits and PTO.

JOB OVERVIEW: This position is responsible for the day ¬to¬ day operation of the BikeTiresDirect showroom, in addition to assisting in the essential functions of the Customer Service Department. This includes responding to customer emails, and working directly with customers in our store. The Showroom Lead provides product information, advice and order assistance, and is responsible for product selection, merchandising, and upkeep of the showroom. A qualified Showroom Lead also reviews orders and price match requests and assists with site content, including product reviews, photos and descriptions.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Answer product questions & assist with the order process
• Operate store Point of Sale equipment
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Work on receiving, placing product on the floor, and maintaining store cleanliness
• Work with Purchasing to maintain pricing on closeout product featured in the store
• Manage and facilitate the selling of closeout items on our eBay account
• Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
• Develop trust and loyalty with consumers and build value in our brands
• Navigate a sophisticated order processing system
• Generate performance reports and recommend improvements
• Coordinate with Returns to assist customers with returns and exchanges
• Assist walk-¬in customers with product questions and purchases
• Retrieve products from the warehouse to assist walk¬-in customers
• Facilitate the rental of wetsuits that will include disinfecting, drying and organizing

MINIMUM JOB REQUIREMENTS:
• Basic computer skills
• Strong knowledge of cycling
• Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry