Job Title
Showroom Sales & Customer Service
Company / Organization
Velotech, Inc.
Job Description
Big things are happening at Velotech, Portland’s biggest e-commerce retailer for bike gear. We’ve added exciting brands to our assortment like Giant, Colnago, Pinarello, Look, Bianchi and 3T and we need more help in our showroom.
Velotech, Inc. is a locally owned business that has operated in Portland since 2002. It is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports.
This position will be responsible for for assisting customers in the showroom, picking will-call orders, and additional customer service duties as needed such as chat, emails, and answering calls.
Schedule: Thursday through Saturday, 8:30 am to 5 pm.
Starting Rate: $19.00 or DOE
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answer product questions & assist with the order process, either in person or with phone/chat/email customers.
Operate store Point of Sale equipment.
Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc.) and handle End of Day procedures.
Work on receiving, placing products on the floor, and maintaining store cleanliness.
Work with Purchasing to maintain pricing on closeout products featured in the store.
Manage and facilitate the selling of closeout items on our eBay account.
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner.
Develop trust and loyalty with consumers and build value in our brands.
Navigate a sophisticated order processing system.
Generate performance reports and recommend improvements.
Coordinate with Returns to assist customers with returns and exchanges.
Assist walk-in customers with product questions and purchases.
Retrieve products from the warehouse to assist walk-in customers.
ADDITIONAL RESPONSIBILITIES/DUTIES:
Increase sales by genuinely helping customers learn about additional/alternative product options.
MINIMUM JOB REQUIREMENTS:
Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry
KNOWLEDGE, SKILLS, & ABILITIES:
Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast paced environment
Ability to work independently or with others to manage multiple tasks with minimal supervision.
BENEFITS:
Generous Employee Discounts
Flexible Schedules
Medical/Dental/Vision for all full & regular part-time employees
Paid Time Off
Quarterly ‘Get Outside’ days
PHYSICAL/MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.
While performing the duties of this job, the employee is regularly required to stand; walk, reach with hands and arms, stoop, kneel, crouch and sit for extended periods of time.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, ability and working conditions may change as needs evolve.
How to Apply
If interested, please click on the link to apply (or copy and paste into a browser). You can also find us on biketiresdirect.com careers page.
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=208042&clientkey=F102FCECFB43ED66CAD0C8276CB962A9
