Job Title
Retail and Workspace Manager
Company / Organization
Community Cycling Center
Job Description
ABOUT THE COMMUNITY CYCLING CENTER
We love Portland and bikes. So, we put our two passions together nearly 30 years ago, creating a nonprofit organization on a mission to broaden access to bicycling and its benefits. Our goal is to help create a healthy, sustainable Portland for all community members. Our vision is to help build a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.
The Shop Department of the Community Cycling Center consists of a DIY Workspace and retail storefront, warehouse sales and service, our classes, member events, and occasional pop-ups and events. This department is a revenue stream to provide funding for community programs.
This position operates out of our retail storefront at our membership based workspace in NE Portland. The Community Cycling Center (CCC) is an equal opportunity employer and strongly values diversity, equity and inclusion. Individuals with diverse backgrounds, abilities and experiences are encouraged to apply.
GENERAL POSITION SUMMARY
The Retail and Workspace Manager is the main person responsible for keeping the retail store and workspace stocked, organized, and clean and working order. They will be responsible for managing inventory of new and used goods and parts for sale, used bikes for sale, and inventory of consumables used in the workspace. Listening to customers’ will be imperative to ensure the store is curated to best meet their wants and needs. This position works with the Processing and Production Manager and Classes and Membership Manager to set and meet membership, class, and retail goals; and contribute to the budget process. The Retail and Workspace Manager will be responsible for training and managing retail staff.
Seasonally, shop staff will need to provide retail support at pop-ups and events. Staff in all positions at the shop will also be responsible for providing support to the Programs department as needed. This may include working mechanic shifts at one of our free service events or locations, providing ride support at events, or assisting at a learn to ride event.
RESPONSIBILITIES
Retail (30%)
● Create displays to showcase products in innovative and efficient ways
● Analyze sales trends to determine adequate stocking levels and product selection for the Alberta store
● Work in the retail store on Alberta to sell new and used parts, accessories, to customers and members
● Place orders with vendors to fill special orders for customers and restock the retail space
● Regularly communicate needs for used parts and bikes to the Processing and Production Manager
● Market classes to members and customers in the retail and workspace
Workspace (15%)
● Maintain a clean and organized space for members to work
● Maintain stock of consumables used in the workspace
● Manage contracts with vendors for services (rag cleaning, janitorial, etc.)
Strategic Planning and Process Evaluation (30%)
● Collaborate with other shop managers and staff to maintain and improve shop systems and facilities
● Work with the Shop Leadership Team to evaluate opportunities, trends and feedback towards financial growth for the shop and professional development for their team
● Contribute to the Shop’s annual budget process
● Regularly communicate with the Finance direct and Executive Director to stay on top of the budget and make finacle plans that will meet the needs of the organization
Management of Staff & Shop Operations (20%)
● Partner with Shop Leadership Team to hire, train, and evaluate staff based on the quality and effectiveness of their work
● Partner with Shop Leadership Team to develop and ensure adherence to policies and procedures governing shop practices
● Other duties as assigned
● Manage staff timesheets and schedules
● Point of contact for security and facilities at the Alberta location
Other Responsibilities (5%)
● Help advance the mission of the Community Cycling Center across all departments
● Contribute to the standard work environment – answer phones, maintain a safe, clean & organized workspace
● Collaborate with other senior staff to train and support less-experienced mechanics, including youth interns and apprentices
● Other duties as assigned
REQUIRED SKILLS AND QUALIFICATIONS
● 5+ years customer service experience or similar hospitality service
● Strong interpersonal communication skills
● Experience working with a diverse range of customers and being able to adjust to and accommodate a variety of expectations
● 5+ years of professional bike shop retail experience
● 3+ years experience managing staff
● Strong organizational skills including the ability to manage multiple assignments simultaneously
● Ability to meet project deadlines and account for detailed objectives
● Experience and success in creating inclusive work environments where people from diverse backgrounds feel safe and welcome
● Ability to lift, bend, squat, climb and more—this is a physically demanding job but reasonable accommodations can be made
● Ability to work nights and weekends
PREFERRED SKILLS AND QUALIFICATIONS
● Attention to detail and a methodical approach to accomplishing tasks
● Knowledge of local outdoor and cycling activities (bike routes/trails, camping, local cycling related social events, etc.)
● Experience with workflow improvement methods
● Experience in a high-volume shop
● Experience in large event planning
● Experience planning and executing social events
● Valid driver’s license
● Experience with Lightspeed POS, Excel, Microsoft Office Suite, Adobe
● Proficiency in Spanish
REPORTS TO: Executive Director
UNION/NON UNION: Non Union
HOURS: Full Time (40 hours)
COMPENSATION: Salaried $50K, Exempt
TERM: Permanent
SCHEDULE: 5-day week, workdays may vary, hours may fluctuate, may work nights occasionally
BENEFITS: Health, dental and vision, PTO and SICK time, HOLIDAY FLEX time
HOW TO APPLY: Send your resume, cover letter, and (3) references with the subject line “Retail and Workspace Manager” to Jobs@CommunityCyclingCenter.org. No phone calls, please.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
NON-DISCRIMINATION POLICY
The Community Cycling Center is an equal opportunity employer. We will not and shall not discriminate on the basis of race, religion, sex, age, national origin, gender identity, sexual orientation, citizenship, veteran status, marital status, sensory disabilities, physical disabilities, mental disabilities and/or any other bases protected by state and federal law. We take proactive measures to ensure against discrimination in hiring, compensation, promotions, and termination of staff, selection of volunteers (including board members) and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, customers, clients, volunteers (including board members), subcontractors, vendors, and other members of our community.
How to Apply
HOW TO APPLY: Send your resume, cover letter, and (3) references with the subject line “Retail and Workspace Manager” to Jobs@CommunityCyclingCenter.org. No phone calls, please.
