Month: April 2016

Job Title *
PT Sales Associate

Company/Organization *
Western Bikeworks

Job Description *
The Part Time Sales Associate position handles and learns day-to-day processes in bicycle retail at Western Bikeworks – keying transactions, returns and exchanges, and handling escalated issues. This position is governed by the Western Bikeworks Retail Mission: “Empowering people to achieve their bike-related goals in whatever form they may take.” As a result, this role is responsible for treating both their coworkers and customers using the following standards: identifying their goals, finding solutions to help them achieve those goals, and owning their experience from first contact through the resolution of that goal.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)

How to Apply *
Please apply by clicking on our job site:

https://www.paycomonline.net/v4/ats/index.php?/jobs&clientkey=F102FCECFB43ED66CAD0C8276CB962A9

Job Title *
PT Mechanic

Company/Organization *
Western Bikeworks

Job Description *
The Part Time Mechanic position is often a key component in “Empowering people to achieve their bike-related goals in whatever form they may take.” This role is literally the barrier for many of our customers in getting back on the road, and as such must be prepared to fully investigate the customer’s needs, find efficient solutions to their problems, and own the customer experience from the moment a repair is checked-in until the moment the customer is back on the road.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and able to refrain from offering an opinion on the quality of the customer’s bike
• Operate store Point of Sale equipment
• Assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
• Familiar with all aspects of bicycle technologies, including but not limited to
• Di2
• Campagnolo
• SRAM Red eTap
• Hydraulic Disk Brakes
• Front and rear suspension
• Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts
• Willing to have service quality held to a checklist of required services for completion of a given type of service
• Prepare the service area for normal operations at opening time and handle End of Day procedures including cleaning up work station and ensuring all continuing work is communicated appropriately
• Answer incoming phone calls and respond to incoming customer email

ADDITIONAL RESPONSIBILITIES/DUTIES:
• Able to assist on the sales floor when required
• Comfortable transitioning a customer to other appropriate staff members when needed
• Interested in providing gratis repair or safety checks at community-support events

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• Two years of professional shop experience
• Must be computer literate

How to Apply *
Please apply by clicking on link:

https://www.paycomonline.net/v4/ats/index.php?/jobs&clientkey=F102FCECFB43ED66CAD0C8276CB962A9