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Job: PT Sales Associate – Western Bikeworks

Posted by on April 29th, 2016 at 5:04 pm

Job Title *
PT Sales Associate

Company/Organization *
Western Bikeworks

Job Description *
The Part Time Sales Associate position handles and learns day-to-day processes in bicycle retail at Western Bikeworks – keying transactions, returns and exchanges, and handling escalated issues. This position is governed by the Western Bikeworks Retail Mission: “Empowering people to achieve their bike-related goals in whatever form they may take.” As a result, this role is responsible for treating both their coworkers and customers using the following standards: identifying their goals, finding solutions to help them achieve those goals, and owning their experience from first contact through the resolution of that goal.

• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)

How to Apply *
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