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Job: Service Manager / Sales Manager – EVELO

Posted by on March 14th, 2016 at 10:57 am

Job Title *
Service Manager / Sales Manager for Growing E-Bike Company

Company/Organization *

Job Description *
Well, hello there!

We’re so glad that you’ve come across this ad, as it may be the start of a beautiful [work] relationship!

Does this sound like you:

– Do you have an interest in cycling, green technology and ways that can get more people to drive less and bike more?

– Do you truly enjoy helping people, solving problems and believe that the right interaction with a customer can make a world of difference?

– Are you experienced with working on bikes or have a passion for working all things mechanical?

– Do you want to be a part of a small, close knit start up team where your contributions are valued, appreciated and make a real impact?

If the answer is yes, then by all means – keep reading!

=== Who We Are ===

We are EVELO (, a New York & Seattle-based electric bicycle company that is focused on developing ways to make cycling more accessible to a wider range of the population by removing barriers that keep people from cycling in the first place (hills, age, fitness levels or even arriving to work sweaty).

We are fanatically focused on delivering a wonderful customer experience to everybody who comes in touch with our company, as we believe that a friendly, personal and emphatic customer service is really what makes the customers happy and companies achieve greatness.

Our headquarters are in New York, but we are growing quickly and expanding further in the Seattle area. As such, we are hiring on a rolling basis for Service Managers and Sales Managers positions.

We are looking for bright, ambitious individuals who want a job with direct impact and responsibility to join our team.

=== What’s The Job? ===

There are two positions available: Service Manager and Sales Manager.

Please do note that we cross-train everyone and do expect that every team member is capable of jumping in and handling any role within the short-term when things get busy.

If you join as a Sales Manager, your role is to educate our potential customers and help them feel comfortable working with EVELO.

This position includes (but not limited to):

Handling incoming sales inquiries via email, phone and live chat.
Following up with potential customers on an ongoing basis to see if there’s anything we can do for them.
Educating potential customers and help them find the best solution for their needs.
Working closely with our marketing team to coordinate various promotions and sales.
Proactively looking for ways to grow sales within the company.
Provide test-rides to occasional walk-in customers and assist them with purchasing decisions.

If you join as a Service Manager, your role is to help our customers have a fantastic experience with the bike they purchase and all of their interactions with us.

This position includes (but not limited to):

Handle inbound support inquiries by email and phone and follow up with customers to ensure that the problems get successfully resolved.

Work directly with customers and partner shops to troubleshoot and resolve problems,
Manage the refurbishing process for bikes that they returned to us – inspect them, fix them if needed and repackage for sale as an Open-Box Bike.

Recruit and engage other bike shops around the country to help with various service issues, as they come up.
Communicate issues, ideas for improvement and other suggestions to the rest of the team so they can be implemented.

Check in at the warehouse on a weekly basis to ensure that the operations are running smoothly and serve as a liaison between our staff around the country and the warehouse operations.

=== The Logistics: ===

Location: Newly opened office/workshop is located in Kent, WA.

Hours: This is a full time role from 9am to 6pm PST.

Compensation: Based on experience. Three (3) weeks paid vacation is also provided to all full-time employees, activated after 3 months of employment.

=== Are You Interested? ===

Wonderful! If you’ve made it this far, we’d love to hear from you. To apply, please submit your resume and cover letter and answer the questions presented at the end.

Thank you and we really look forward to hearing from you!

How to Apply *
Please go to and follow the instructions.

NOTE: We love your comments and work hard to ensure they are productive, considerate, and welcoming of all perspectives. Disagreements are encouraged, but only if done with tact and respect. If you see a mean or inappropriate comment, please contact us and we'll take a look at it right away. Also, if you comment frequently, please consider holding your thoughts so that others can step forward. Thank you — Jonathan