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After host network failure, we’re back from the dead

Posted by on April 17th, 2014 at 9:35 am

Our home page yesterday.

Just a quick note to say sorry for the site being down almost all of yesterday. We noticed the site stopped loading in the morning and it didn’t return until the wee hours of last night.

Here’s what happened: Our server host, Hostgator, experienced a network outage at one of their data centers that took down thousands of sites across the web (here are the latest details if you’re so inclined). It was their problem, which meant we couldn’t do anything but sit back, wait, and hope they could fix it quickly.

We’ve had our share of server issues over the past nine years; but things have stabilized a lot recently thanks to the help of our phenomenal system/server admin, Ryan Aslett. We have a dedicated server at Hostgator which we devote a fair amount of cash to each month, so we expect it to be reliable. While a tiny bit of downtime is just part of doing business on the web and is somewhat expected, an entire day is rare and quite disruptive.

Now we’ll sort things out with Hostgator and make sure everything is where it should be now that the lights are back on.

Before we get back to our regularly scheduled programming, we thought you’d enjoy the fun tweets some of our friends shared yesterday as the hours of outage dragged on and on and on…

We appreciate all your emails about the outage and your recommendations for new hosting providers. And thanks for hanging in there and finding some humor in what was a very frustrating day.

NOTE: We love your comments and work hard to ensure they are welcoming of all perspectives. Disagreements are encouraged, but only if done with tact and respect. BikePortland is an inclusive company with no tolerance for discrimination or harassment including expressions of racism, sexism, homophobia, or xenophobia. If you see a mean or inappropriate comment, please contact us and we'll take a look at it right away. Also, if you comment frequently, please consider holding your thoughts so that others can step forward. Thank you — Jonathan

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Indy
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Nick
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Nick

Time to enter the cloud!

Bryan Hance
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I think it’s time to move your hosting to downtown PDX man 🙂 Tons of good hosting options here in Portland and when something breaks, at least you can bike over and yell at someone …

Joe
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Joe

yup host local bro 🙂 I see the route hops and it wasn’t cloud but a host failure at DC.. im I.T savy BTW.. glad its back up.. 🙂

Joe
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Joe

PDX needs more colos it would provide work for ppl like me too, but some of the major compaines outsource data farms, like over seas 🙁 sorry got on a tech rant.. lol

Spiffy
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Spiffy

I had serious F5 anxiety all day waiting for the site to come back up…

Joe
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Joe

haha F5 best..

Paul Cone
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Paul Cone

CanvasHost.com