823-SAFE success story

Two visitors recently commented that the signal at N. Broadway and Larrabee was too short to make it across the intersection on time. Then, the ever-present Jessica Roberts (from the BTA) urged them to call 823-SAFE to get the signal timing changed.

One of them took her advice and here’s what happened:

“Just wanted to let everyone know that I called the 503-823-SAFE number today in regards to the intersecton at N Broadway and Larrabee and Todd Rosenbaum with the city called back within a couple hours. He apparently rides the same route and was familiar with the problem. He told me that he went ahead and changed the timing of the light from 5 seconds to 10 seconds. Hey look, sometimes the “city that works” actually does work! Props to the city of Portland for being so responsive. “

As a reminder, here’s what you can call 823-SAFE about:

  • Intersection safety (pavement markings, signals, stop signs)
  • Pedestrian & bicycle safety (crosswalks, bike lanes, ramps, sidewalks)
  • School safety (crossing, education, safe routes, school drop-offs)
  • Speeding (enforcement, speed zones, traffic calming)
  • Visibility (lighting, pruning, signage)
  • Parking (limited parking/no parking)

And a few other numbers you should program into your cell phone:

  • 503-823-CYCL for bike lane/path maintenance, bike maps & cycling information, and bike rack installation request
    OR call the maintenance dispatch line (24-hr) to request sweeping directly: 503-823-1700
  • 503-823-BUMP for pavement repair & potholes
  • 503-823-5195 for parking enforcement
  • 503-962-7644 for TriMet info on bikes & buses/MAX
Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at maus.jonathan@gmail.com, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.

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ryan vandehey
18 years ago

Wow . . . I was just wondering who to call to try and get a bike rack installed at my work . . . a cop came by this week and said if we keep locking our bikes to the no parking sign they’ll come by and cut them off, but that leaves us without a good backup uption, as the closest bike rack is a block away.

Thanks for posting that!

18 years ago

I live in Beaverton, but I’ve noticed some roads are a bit dangerous on a bike. Who should I contact to request bike lanes (if that is possible)?

Jessica Roberts
18 years ago

If it’s a road in incorporated Beaverton, contact Beaverton Bicycle Coordinator Margaret Middleton (503-526-2424 or mmiddleton@ci.beaverton.or.us). If it’s in unincorporated Washington County, contact Gregg Leion (503-846-3969 or Gregg_Leion@co.washington.or.us).

Asking for bike lanes is a much bigger proposition than asking for a road to be swept, so they may or may not be able to help you in the short run, but they’re definitely the best place to start.

Jill Jorgensen
Jill Jorgensen
18 years ago

I live in Beaverton, OR. Are there maps and/or recommendations for bike trails suitable for families with small, inexperienced bikers (and trikers) in our area? Must be off street and within, say 20 miles. Thamnks

16 years ago

I sent an email to Margaret Middleton, and she forwarded my email to the correct traffic engineer. I got a response from him a little over an hour after my first email with a nice explanation, and a promise to look into the problem. Very nice service!