Job: Shipping Specialist – Velotech, Inc.

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Job Title *
Shipping Specialist

Company/Organization *
Velotech, Inc

Job Description *
Velotech, Inc. is looking for a detail oriented shipping specialist to join our fast paced and fast growing operation. This person will be expected to pick, pack, and ship customer orders and receive incoming shipments in a timely manner. Additionally
there will be many random tasks that will assist in warehouse operation.
* Must be able to lift 50lbs
* Must be comfortable with ladders
* Basic knowledge of cycling components preferred
* Enthusiasm for cycling
* Full-time
* Great benefits and vacation package
Velotech, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or veteran status, or any other status protected by applicable law.

How to Apply *
Send your cover letter and resume to Jobs@velotech.com

Job: Mechanic – Western Bikeworks

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Job Title *
MECHANIC

Company/Organization *
Western BikeWorks

Job Description *
JOB OVERVIEW: The Mechanic position is often a key component in “Empowering people to achieve their bike-related goals in whatever form they may take.” This role is literally the barrier for many of our customers in getting back on the road, and as such must be prepared to fully investigate the customer’s needs, find efficient solutions to their problems, and own the customer experience from the moment a repair is checked-in until the moment the customer is back on the road.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and able to refrain from offering an opinion on the quality of the customer’s bike
• Operate store Point of Sale equipment
• Assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
• Familiar with all aspects of bicycle technologies, including but not limited to
o Di2
o Campagnolo
o SRAM Red eTap
o Hydraulic Disk Brakes
o Front and rear suspension
• Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts
• Willing to have service quality held to a checklist of required services for completion of a given type of service
• Prepare the service area for normal operations at opening time and handle End of Day procedures including cleaning up work station and ensuring all continuing work is communicated appropriately
• Answer incoming phone calls and respond to incoming customer email

ADDITIONAL RESPONSIBILITIES/DUTIES:
• Able to assist on the sales floor when required
• Comfortable transitioning a customer to other appropriate staff members when needed
• Interested in providing gratis repair or safety checks at community-support events

MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• Two years of professional shop experience
• Must be computer literate

KNOWLEDGE, SKILLS, & ABILITIES
• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to be an advocate for cycling in the local community
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles.

How to Apply *
To Apply send your Cover Letter and Resume to Jobs@velotech.com

Job: Customer Experience Specialist – Velotech, Inc.

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Job Title *
Customer Experience Specialist

Company/Organization *
Velotech, Inc.

Job Description *
This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified CE Reps also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

Sales & Support candidate must:
● Answer product questions & assist with the order process
● Have excellent communication and organizational skills
● Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
● Help develop trust and loyalty with consumers and build value in our brands
● Be comfortable in a high volume, fast-paced environment
● Demonstrate knowledge of cycling products and the ability to help customers of all levels of experience
● Comfortably navigate a sophisticated order processing system
● Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
● Coordinate with Returns to assist customers with returns and exchanges
● Assist walk-in customers with product questions and purchases
● Retrieve products from the warehouse to assist walk-in customers
● Increase sales by genuinely helping customers learn about additional/alternative product options
● Maintain a professional demeanor with all customers
● Be willing to talk about bicycles all day (even the kind you don’t like, if there’s a kind out there you don’t like)

The position requires basic computer skills and a strong knowledge of cycling. Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or veteran status, or any other status protected by applicable law.

How to Apply *
To Apply send your Cover Letter and Resume to Jobs@velotech.com

Affordability & Land Use, Feb 22 talk

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Jason Miner of advocacy group 1000 Friends of Oregon, will speak on Affordability, Land Use Policy, Transportation, Investment, and National Trends in Land Use. Monday , Feb. 22, 7-9 PM, at Waverley Church, 3300 SE Woodward.

At the Richmond Neighborhood Association Land Use Meeting. Also on agenda is 6-unit towhouse subdivision at 3322 SE Chavez.

Doug Klotz, Land Use Chair

Portland’s creative bike shop employees are at it again

adslead

Still from the shop’s new video.
Watch it below.

Yes I’m very biased, but I honestly think Portland has the most creative and interesting bike shop owners in the country.

I mean, seriously: We’ve got a bike shop that runs out of a converted yellow school bus (that’s been painted purple); a shop that actually promotes other bike shops and will issue you a library card to checkout saddles before you buy one; a shop that was the first in America to import dutch cargo bikes (thus sparking a nationwide craze); a shop that has created a following for their brilliant newspaper ads, and a shop that has become famous worldwide for its unique blend of welcoming attitude, bar offerings, and bike collection. And I could go on and on.

And now the trend continues thanks to two shops who have mastered video marketing: 21st Avenue Bicycles and Well Tuned Fast (WTF) Bikes.

Read more

Job: Customer Sales Representative – Chris King Precision Components

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Job Title *
Customer Sales Representative

Company/Organization *
Chris King Precision Components

Job Description *
Chris King Precision Components™, manufacturer of bicycle components and Cielo Cycles, is seeking qualified applicants for a Customer Service Representative position in dealer sales.

This position provides customer service to dealers within a predetermined region and/or dealer type through regular inbound and outbound telephone and email communication. Reaches out to all dealers as assigned in an effort to nurture relations and, thereby, increase sales. Processes orders through data entry and inventory tracking procedures.

Must have a proven track record of 2+ years of delivering superior customer experience, through utilization of technical product knowledge and inventory systems. Must be well versed in discussing product installation, routine maintenance and some technical problem solving. Excellent verbal and written communication skills are required. Bicycle industry experience is not necessary but personal excitement, experience and passion about bicycles is.

The successful applicant will be team-oriented, eager to learn, enthusiastic & have a strong commitment to community, the environment & excellence in general.

How to Apply *
Please furnish letter of interest & resume by e-mail to jobs@chrisking.com (No attachments accepted). A drug free environment & EOE. Visit our website at www.chrisking.com.

For Every Kid coalition takes $15 million ‘safe routes’ funding push straight to regional leaders

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Rally outside Metro headquarters this morning.
(Photos © J. Maus/BikePortland)

For Every Kid, a regional coalition that wants more money for biking and walking infrastructure around schools, made their strongest statement yet when they brought their message to Metro’s regional headquarters this morning.

At their monthly meeting in April, Metro’s Joint Policy Advisory Committee on Transportation (JPACT) will decide how to spend an estimated $125 million in regional flexible funds. This coalition — which includes the Bicycle Transportation Alliance, the American Heart Association, the Community Alliance of Tenants, the Community Cycling Center, Oregon Walks, Upstream Public Health, and others — is asking JPACT to allocate $15 million of those funds to spread the Safe Routes to School program across the region.

The $15 million ask is a bold move because competition for these flexible funds (so named because they come from federal sources not tied the Highway Trust Fund and can therefore be spent on anything) is fierce. The For Every Kid coalition has support from several state legislators and hundreds of families and kids from all over the region. The Bicycle Transportation Alliance has made expansion of the Safe Routes program one of their five main advocacy campaigns and they’ve tapped into partnerships at schools throughout Portland for support.

Read more

Driving to school hits a new low in Portland after 15 years of ‘Safe Routes’

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(Graphs: Portland Bureau of Transportation)

Portland pupils keep riding cars to school less, and walking and biking more.

Survey data released by the city Wednesday show a continuing upward climb in active transportation to school. Among Portlanders in kindergarten through fifth grade, walking, biking and otherwise rolling to school became more common than traveling in the family vehicle sometime around 2010 and has more or less kept climbing since.

Read more

Enraging (yet common) bike lane encounter

This is a tame incident compared to many, but it was worth sharing. The (very old) man driving this SUV was clearly looking for somewhere to park and didn’t care about the bike lane. The driver had been hugging the bike lane even before the right-hand turn shown in the video, but that’s when things really started going wrong.

https://www.youtube.com/watch?v=cwTEy3c5xmk

What would you have done in this situation? How should we address this in public policy? Certainly more bikes on the street helps. I’m curious what else.