Job Title

Part-Time Service Writer

Company / Organization

Western Bikeworks

Job Description

JOB OVERVIEW: This position acts as a facilitator for the Western Bikeworks Retail Mission for all staff in the service department: “Empowering people to achieve their bike-related goals in whatever form they may take.” As a result, this role is responsible for taking on many of the day-to-day duties that allow other service staff to efficiently and effectively complete their duties. This position is also responsible for ensuring all staff understand and embody these principles when performing their job duties.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
● Assists Service Manager with day-to-day functions.
● Assists Service Staff with exceeding customer expectations.
● Manages daily workflow through the store’s service scheduling software.
● Places appropriate special orders and ensures that all policies are followed for ordering and receiving small parts.
● Helps process bike related warranties as needed.
● Requests appropriate product so that the store has repair parts necessary for fast service turn-around.
● Monitors daily service levels and ensures enough resources are available to complete scheduled services and that each specialty service is assigned to a mechanic capable of completing that service
● Works with Service Manager to handle all anomalies that arise from service operations.
● Is the face of the service department.
● Able to assess customer’s bikes for indicated problems and generate an accurate financial and time estimate for repairing the issue to the customer’s satisfaction
● Familiar with all aspects of bicycle technologies, including but not limited to
o Di2
o Campagnolo
o SRAM Red eTap
o Hydraulic Disk Brakes
o Front and rear suspension
● Able to troubleshoot appropriate solutions for systems that do not have readily available replacement parts

MINIMUM JOB REQUIREMENTS:
● 3 years professional shop experience
● A bicycle background is a must
● Must be computer literate

KNOWLEDGE, SKILLS, & ABILITIES:
● Familiar with the repair and function of all commonly used drivetrain and suspension technologies.
● Aware of appropriate vendors for sourcing replacement parts and tools to ensure timely repair turn-around
● Excellent communication and organizational skills
● Solid knowledge of cycling products
● Strong interpersonal, written, and oral communication
● Ability to be an advocate for cycling in the local community
● Ability to work independently or with others to manage multiple task with minimal supervision.
● Ability to spend time talking to people about bicycles.

How to Apply

Please click on the company link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=29574&clientkey=4C6D7027145254251F7D24DAA9BDF3F7

Job Title

Seasonal Part-Time Sales Associate

Company / Organization

Western Bikeworks

Job Description

The Seasonal part Time Sales Associate position handles and learns day-to-day processes in bicycle retail at Western Bikeworks – keying transactions, returns and exchanges, and handling escalated issues. This position is governed by the Western Bikeworks Retail Mission: “Empowering people to achieve their bike-related goals in whatever form they may take.” As a result, this role is responsible for treating both their coworkers and customers using the following standards: identifying their goals, finding solutions to help them achieve those goals, and owning their experience from first contact through the resolution of that goal.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)
QUALIFICATIONS:
• No specific formal education is required
• A bicycle background is a must
• Must be computer literate

How to Apply

Please apply by clicking on the company link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=11260&clientkey=4C6D7027145254251F7D24DAA9BDF3F7