Job Title
Loaner Bike Program Coordinator
Company / Organization
Go By Bike
Job Description
Overview:
Join Go By Bike and help make Portland the best city in North America to ride a bike. Over the past 15 years, Go By Bike has operated the largest bicycle valet in North America, having parked over one million bicycles. We believe that allowing people to ride bikes makes the world a better place. Our mission is to develop new strategies to make bicycling more convenient and accessible. We are a small and nimble team that runs a bicycle valet, repair shop, pedicab shuttle service, and a small fleet of loaner bikes for Oregon Health and Science University. We are looking for someone to take our loaner bike program to the next level.
Responsibilities:
Our partner, OHSU, is seeking a new project coordinator to administer the Bike Loaner Program for the next 5 years. OHSU was awarded a grant from the Portland Clean Energy Fund to add 50 e-bikes to the bike loaner program, over the next 5 years, and to enhance bike education and outreach to OHSU students and employees. With this grant, the Bike Loaner Project Coordinator will independently manage the expansion of the loaner bike program, act as an onsite point of contact for participants, track program metrics, and complete reporting requirements for the grant award.
Hours: Monday-Friday typically 7:30am-4pm, Flexible hours including nights and weekends.
Work location: This position works onsite at OHSU in both outdoor and indoor environments.
Pay Rate: $28-$30/hour
Yearly schedule: One week of paid winter vacation between Christmas and New Year, paid holiday leave, and one PTO accrual per month at the time of hire. Two weeks paid summer vacation after the first year.
A successful candidate will be an energetic, responsible, and dependable self-starter, with a passion for attention to detail, project management and community engagement.
If you are passionate about making the world a better place by making it possible for more people to ride bikes, we want you. We are looking for a reliable project coordinator to make this expanded bike loaner program a success.
Project Coordination:
Work with OHSU and Go By Bike teams to administer the project, work within the projected budget and timelines, and maintain documents and invoices to meet reporting requirements.
Track metrics from program monitoring, compiling and analyzing data to support metrics, and reporting findings to project team and grant administrator.
Suggest next steps for the program, as determined by metric findings. Write status reports and maintain master files, documenting progress throughout the course of the project.
Solicit feedback on the program from participants and community through surveys, targeted communications, and other engagement tools.
Suggest, promote and sustain process improvement initiatives throughout the life of the program. Look for opportunities to learn new techniques and methods that will improve efficiency and quality.
Meet all grant compliance requirements including meticulously tracking funds spent, completing quarterly grant reporting, and tracking key metrics on program participants.
Collaborate with OHSU’s Transportation Demand Management (TDM) team including attending recurring program meetings to assist with furthering the overall TDM strategies and programs including carpool, bike, walk and transit programs.
Communicate any lost, stolen or damaged property to OHSU management in a timely manner.
Help procure and add new bikes to the fleet in compliance with the scheduled timeline.
Source and manage branded gear and giveaway items for all TDM programs.
Ensures the program operations are optimized by maintaining bikes on active loan and decreasing time between loan periods.
Customer Service and Communication:
Act as the day-to-day point of contact for the program participants, providing technical and administrative support.
Coordinate bike check-out and check-in, and provide excellent in-person and virtual customer service.
Work closely with the bike programming team to provide updates on the program, problem-solve issues as they arise and communicate key metrics.
Work with local organizations and other PCEF recipients to plan and implement educational workshops. Coordinate instructors for various workshops, recruiting a diverse pool of knowledgeable experts.
Collaborate with the communication team to increase program awareness, recruit participants, and share program successes including in person and virtual events.
Work with OHSU communication team to create and maintain relevant program messaging including print and digital materials.
Complete participant offboarding duties, including ensuring the participant has met all program requirements, administering the loan completion paperwork, and advising the participant on support for purchasing their own bike.
Attend in person and virtual outreach events to promote OHSU’s TDM programs and provide customer support.
Bike Knowledge:
Maintain a working bike fleet by performing regular maintenance, safety checks, ordering necessary supplies, and maintaining the fleet in rotation.
Consult on necessary purchases to expand the bike fleet and outfit the bikes with all necessary gear.
Inspect every returned bike before safely storing it, communicating with mechanic staff on major repairs.
Prepare bikes for retirement from the program via used bike market sales, surplus, or parting out of the bikes.
Complete all other additional duties as assigned.
Qualifications:
1-3 years of experience in either program coordination, community outreach, or education.
Previous customer service experience required.
Basic bike maintenance desired, or the willingness to learn
Demonstration of excellent communication, analytical and organizational skills.
Ability to build and maintain relationships with the OHSU and Portland bike communities.
Intermediate ability to perform a full range of project development and management skills.
Ability to analyze business processes and make recommendations for improvement.
Intermediate to excellent skills to collect, analyze and visualize data using tools such as Excel, Google Sheets, Smartsheet, Sharepoint, etc.
Experience working with Microsoft Outlook, Microsoft Teams, Slack, etc.
Experience with or willingness to learn bicycle safety education fundamentals.
Availability to work special shifts if needed (late nights and/or weekends).
Proof of eligibility to work legally in the U.S. (must provide valid documentation if hired).
The ability to provide accurate information to customers and co-workers and respond professionally to customer problems or complaints.
The ability to follow written and verbal instructions and calmly adapt to changes, delays, and unexpected events while working.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle equipment and perform bike maintenance. The employee must occasionally lift and/or move up to 50 pounds, as well as load and transport bikes/equipment. The ability to work outside and ride a bicycle with a trailer.
Benefits: Eligible employees will participate in the various benefits plans, including health insurance reimbursement and 5% retirement contribution.
How to Apply
Send a resume with 1-3 paragraph cover letter on why you would be a good fit for this position.
