Job Title
Mechanic
Company / Organization
The eBike Store, Inc
Job Description
JOB TITLE: Electric Bike Mechanic and Service Writer
COMPANY: The eBike Store
LOCATION: North Portland
PAY RATE: $24 per hour — based on experience
POSITION: Full-time
START DATE: Immediately
JOB DESCRIPTION
Seeking an experienced and professional e-bike mechanic to build, repair, and overhaul e-bikes. The right candidate will have years of experience working on modern bikes. More important than extensive experience with electrical systems is an enthusiasm and aptitude to learn from our knowledgeable team. Friendly and solution-focused customer service is essential.
ABOUT US
• We are Portland’s first all-electric bike shop, founded in 2008.
• We operate with a high level of professionalism and expertise. Check our reviews!
• We are selective about the products we carry and only sell equipment we can service and maintain long term. We’re committed to keeping our customers riding for the long haul.
• We work on *electric bicycles*; not e-motos, e-dirtbikes, e-scooters, and other non-bicycle products.
• Our technician and sales team is highly experienced. We offer competitive pay and expect a high standard of conduct and performance.
RESPONSIBILITIES:
• Need to be punctual, reliable & flexible
• Assemble new e-bikes out of the box, torque fasteners to spec.
• Perform mechanical repairs big and small – everything from fixing flats to rebuilding wheels.
• Perform electrical diagnostics per manufacturer guidelines and best practices.
• Tap into shop knowledge when tackling advanced electrical repairs.
• Provide friendly, knowledgeable guidance to customers on service options and upgrades aligned with their riding needs.
• Listen to customers’ concerns and goals to identify and recommend appropriate solutions.
• Communicate effectively — type up workorders in a way they can be carried out by other staff members.
• Complete service workorders in order of urgency.
• Balance busy summer workload – multitask between on-the-spot repairs, service check-ins, shuffling bikes around, overhauls, phones, emails, etc.
• Safely operate shop equipment: power tools, hand tools, saws, grinders, motorized lifts, air chucks, torque wrenches, parts washer, spoke machine, etc.
• Follow through on tasks from start to finish – greet a customer, assess their bike for service, track down or order parts, assign timing of service, complete work, contact customer, pass bike off and close workorder.
• Keep your bench and communal areas clean and organized.
• Work efficiently without compromising bike SAFETY.
REQUIREMENTS:
• Min. 3 years of bike shop experience
• Ability to explain concepts to newer bikers in an approachable manner
• Extensive experience with modern bike components – hydraulic brakes, 10-, 11-, 12-speed drivetrains, electronic shifting, internal routing, dropper posts, tubeless tires, etc.
• Consistent availability May-September
• Weekend availability
• Ability to lift 50 lbs.
• Passion for bikes!
ABOVE & BEYOND EXPERIENCE:
• Ascend Retail Services experience
• Microsoft proficiency
• Experience working on or riding e-MTBs, e-cargo bikes, or e-commuter bikes
• Experience with Bosch and Specialized motor systems
• Experience working on hub-motor e-bikes
• Formal training (UBI, Bosch, etc.)
PERKS:
• Work on state-of-the-art products in an emerging industry
• Grow your skills working at one of the longest running e-bike shops in the country
• Work at a place people love!
• Periodic formal trainings
• Winter schedule flexibility
• Powered work stands
• Very competitive pay and high employee retention
• Vacation and PTO
• Health / dental plan available after 90 days
How to Apply
If you’re passionate about cycling and eager to deliver top-notch service, we’d love to hear from you. Submit your resume and a brief overview of why you’re the perfect fit for this role. Please email your resume to info@ebikestore.com
