Job: Bike Rentals Customer Service Staff – Local Motion (Vermont)

Job Title

Bike Rentals Customer Service Staff

Company / Organization

Local Motion in beautiful Vermont

Job Description

Who we are:
Local Motion is Vermont’s statewide advocate for active transportation, vibrant communities, and safe streets. Based in Burlington Vermont, we work at the local and state levels to support better roads and trails for biking and walking, teach bike skills training programs for children and adults, collaborate with government to improve on-road safety, and inspire and support local advocates across Vermont to become leaders for better biking and walking in their communities.
We operate the Trailside Center Bike Rentals along the Burlington Bike Path from May through October each year, attracting visitors from all over the world. The Trailside Center is staffed by passionate and energetic staff.
We also operate the Island Line Bike Ferry connecting the Burlington area to the Champlain Islands.

Local Motion’s Trailside Center Staff are responsible for daily, on-site operation of our bicycle rental business on the Burlington waterfront. As members of the Local Motion team, our seasonal Trailside Center Staff are the front line ambassadors for Local Motion and the unsurpassed recreational opportunities of our State. Staff engage visitors as advocates for cycling, walking and more broadly, sustainable transportation.

Duties include, but are not limited to:
Manage reservation software and prepare bikes for customers so they are ready upon arrival.
Size, adjust and explain the operation of rental bikes to customers.
Greet incoming and returning customers enthusiastically, such as “great day for a bike ride!” or “how was your ride today?”
Answer Trailside Center phone and be prepared to answer all sorts of questions about: rentals, pricing, parking, places to buy food/ eat, the Island Line Trail and the Bike Ferry, the weather/conditions on the Trail.
Provide advice on appropriate cycling trails/routes for beginner to intermediate riders; answer customers’ questions.
Perform rental and product sales transactions.
Through training with our Trailside Center Bike Mechanic, rental staff will achieve competency in basic bike maintenance. Advanced instruction may be possible for qualified candidates.
Perform cleaning and maintenance of bikes between rentals, to include:
handlebar/seat adjustment, tire/tube repair/replacement, brake adjustment, derailleur
adjustment, chain lubrication/adjustment, wheel truing
Maintain fleet service records in the bike fleet database.
Perform daily TC cleaning and organizing of equipment and space per company safety protocols.
Engage customers and promote Local Motion’s non-profit advocacy and educational messages.

Passion for cycling
Basic bicycle maintenance skills– previous shop experience is a plus. Applicants who demonstrate a sincere interest in developing these skills will also be considered.
Ability to lift 30 pound bicycles onto racks 4 feet off the ground, many times a day
Computer skills and ability to learn new software
Enthusiasm for promoting cycling/walking/trails etc.
Friendly, enthusiastic, helpful demeanor
Ability to take initiative and to sometimes work without direct supervision
Communication and organizational skills
Knowledge of and experience with cycling, regional trails, and recreation opportunities in the Greater Burlington area a plus

How to Apply

Send a cover letter and resume to

Full job description is posted at