Job Title
Warranty Technician
Company/Organization
Chris King Precision Components
Job Description
Chris King Precision Components™, manufacturer of precision bicycle components and Cielo Cycles, is seeking qualified applicants for a Technical Services position to serve as a repair and warranty resource to the company regarding general bike knowledge along with completing customer product warranty requests. Responsibilities include: diagnosing and repair/refurbishing returned products for warranty work as well as completing related paperwork. Interacting with our sales team and customers to provide technical guidance related to our products (using email, phone and occasionally in-person). Warranty Technicians are relied on to provide suggestions regarding product issues based on feedback from the market and cycling trends. This position also provides general bike maintenance support to King employees and maintains inventory of parts and tools used for service.
Qualifications:
• Ideal candidates have 3-5 years experience as a bicycle mechanic
• Strong customer service skills
• Computer literacy a must. Experience with ERP and basic office software a must. Experience working in a Macintosh environment is helpful.
• Detailed component knowledge is required.
The position requires the ability to sit and stand for several hours, use hands and fingers to work on small parts and identify subtle color variations between parts. Employee may be exposed to fumes, airborne particles, petroleum-based solvents and lubricants. The noise level in the work environment is usually quiet; the position may be exposed to loud noise, cold or heat while fulfilling some of the job functions.
How to Apply
The successful applicant will be team oriented, eager to learn, enthusiastic and have a strong commitment to the community, the environment and excellence in general. Please furnish a letter of interest and resume in the body of an e-mail to human.resources@chrisking.com (no attachments will be accepted). A drug free environment and equal opportunity employer. Visit our website at www.chrisking.com.
