Job Title
Customer Service Representative
Company / Organization
Chris King Precision Components
Job Description
Chris King Precision Components is a U.S. manufacturer of the finest bicycle components in the world. We are a socially and environmentally minded company and take pride in each and every part that gets made under one roof right here in Portland, Oregon.
If you are passionate about cycling, enjoy creating long lasting relationships with customers and are interested in working for a progressive company that you can believe, we just might have something for you! We are searching for a dependable, kind, responsive professional with amazing customer service skills. As the face of our company, our Customer Service team plays a crucial role in delivering exceptional sales and service to our customers. The ideal candidate will demonstrate a proven ability to work both as a team and autonomously, showing self-motivation and a proactive approach to tasks without constant oversight. They should also be receptive to feedback, actively pursue opportunities for growth and development, and embody a commitment to continuous improvement. This includes maintaining and cultivating relationships with existing customers, as well as establishing new connections to foster trust and drive sales growth.
We offer a full benefit package and the perks of being in the bicycle industry. We have an in-house cafe that rivals many restaurants in Portland and you can earn café credits towards meals for riding bike or public transit.
Schedule for this role is Monday – Friday from 8:30 – 5pm
Job Type: Full-time- In person office setting
Pay: From $19.00 per hour
Expected hours: 40 per week
ESSENTIAL DUTIES AND RESPONSIBILITIES OPERATIONS:
• Provide excellent customer service to external as well as internal customers.
• Practice effective and timely communication.
• Proactively communicate with existing and future potential clients.
• Manage communication with direct consumers from website.
• Provide timely reports from website sales, activity, etc.
• Demonstrate positive morale, professionalism and enthusiasm for company product, operations and initiatives.
• Resolve customer complaints regarding product, shipping, company issues
• Process all orders as indicated by policy and procedure including payment authorization.
• Follow up with current and prospective customers through email and phone communication.
• Possess product and technical knowledge with the capacity to continue learning.
• Process and record information accurately.
• Maintain integrity of orders, credit memos and all other paperwork.
• Able to adapt to changing circumstances and solve customer issues.
• Assist as needed In the Shipping department.
• Prepares reports as requested.
• Treat all coworkers with courtesy and professionalism.
• Able to work harmoniously across all company departments.
• Take initiative and prioritize tasks throughout the work day
• Event work (Cross races, tradeshows, etc)
• Adhere to our environmental and social philosophy when making decisions and recommendations
• Other tasks and projects as assigned
SKILLS, KNOWLEDGE, AND LICENSE OR CERTIFICATE REQUIRED:
Reasoning – Ability to solve complex problems.
Planning/Organization – Ability to handle a variety of assignments while meeting deadline goals. Attention to detail and well developed organization skills.
Interpersonal- Ability to establish and maintain effective working relationships with internal and external customer’s.
Language –Ability to effectively present and respond professionally by written and oral communication to external and internal customers.
Mathematical – Ability to work with advanced mathematical concepts and compute ratios, percentages and interpret graphs.
Computer – Basic office software a must; experience with ERP systems required.
PHYSICAL REQUIREMENTS:
Continuously: Sit, use computer, use hands and fingers, talk, hear, speak.
Frequently: Reach, bend, twist.
Occasionally: Stand, walk, bend, stoop, kneel, lift up to 25lbs.
ENVIRONMENT:
Employee may be exposed to fumes or airborne particles.
The noise level in the work environment is usually quiet; the position may be exposed to loud noise, cold or heat while fulfilling some of the job functions.
EDUCATION/EXPERIENCE:
• 2+ years of delivering a superior customer experience, through utilization of ERP systems and solid understanding of CRM account management (preferably as a retail sales lead or assistant manager).
• Knowledge of bike components, maintenance, compatibilities and installation.
• Capacity to learn technical problem solving.
• 1 year in outdoor industry
• Requires computer literacy, experience with a Macintosh environment helpful.
TRAVEL REQUIRED:
Minimal (possible for events)
INTERFACE: (Internal/External Customers)
• Current and future dealers & distributors
• Media and Public Relations
• Assembly
• Production, Planning and Purchasing
• Accounting and Human Resources
• Walk in customers
• Management
Benefits include, but are not limited to:
100 hours of paid time off (PTO) during your first year of employment
8 Paid Holidays per year
Company sponsored health insurance, vision, short term disability, long term disability, and life insurance
Voluntary dental insurance
401(k) Qualified Retirement Plan eligibility
Section 125-plan participation eligibility
Onsite employee café serving breakfast and lunch daily at cost pricing
Commuter credits for using alternative transportation ie: biking, walking, e-vehicle, etc.
Employee purchase program for internal CKPC and outdoor/cycling industry products
Bi-annual bike commute challenges to earn up to 20 additional hours of PTO per year
King Cycle Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Visit our website at www.chrisking.com.
How to Apply
Please send your resume and cover letter to human.resources@chrisking.com
