Job Title

Mechanic

Company / Organization

Clever Cycles

Job Description

We are hiring for a full-time mechanic in our service department with prior bike shop experience. We are Portland’s first and largest bicycle shop devoted entirely to bicycles as primary transportation. This position requires previous training or employment in the bicycle industry. You must be willing to learn to work efficiently on the latest city, ebikes, folding, and cargo & family bicycle technology. Our shop does not focus on sport & recreation, but instead on A to B basics like internal hub gearing, dynamo lighting, electric assist, and child seats on bicycles made of metal.

Depth of experience and knowledge of shop specialties will affect compensation, but we will consider all proficiency levels if you exhibit excellent work habits, readiness to learn, customer service and communication skills.

All candidates must be outgoing, with excellent customer service skills and attention to detail. You must be willing to work weekends. Compensation includes a competitive wage, sick pay, paid time off, and health insurance.

How to Apply

Please send your resume with a subject line of "Mechanic Position" and include an introductory note to hr@clevercycles.com, or drop by with a hardcopy.

Job Title

Seasonal Retail Sales & Customer Service

Company / Organization

Clever Cycles

Job Description

Clever Cycles is seeking a personable, diligent, curious person to join our sales team, full-time. We hope you’ve already heard of us. If not, stop by or poke around our website. Want more folks riding bikes everyday to do things that people do? Are you ok with kickstands, steel, belt drives, e-bikes, and kid seats too? Are you intrigued by bikes that fold or have the ability to carry more than a rider? If so, let’s talk.

We are seeking a service-minded person to connect customers with the best bikes and accessories for them, in person, by phone and email. You’ll also help brainstorm and implement attractive merchandising and promotions. Ideally we are looking for someone to work 4-5 days a week, but accept applications from everyone. You will be rewarded with the smiles of happy people of all ages, the occasional drink after work or cookie during, easy working hours (weekend availability is a requirement), a competitive wage, sick pay, and health insurance.

What you should have:

• Love of people, including children, and bicycles
• A strong work ethic
• Thirst for knowledge
• A drive to ask questions first
• Ability to own up to mistakes, and learn from them
• Love of order, detail and communication

Experience in a bike shop is a plus, but if you are a hard worker and quick learner, please apply. Depth of experience and knowledge of shop specialties will affect compensation, but we will consider all proficiency levels if you exhibit excellent work habits, readiness to learn, customer service and communication skills.

How to Apply

Please send your resume with introductory note to hr@clevercycles.com, or drop by with a hardcopy.

Job Title

Seasonal Retail Specialist

Company / Organization

Community Cycling Center

Job Description

ORGANIZATIONAL OVERVIEW

For over 25 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

This position operates out of our full-service bike shop in NE Portland’s busy Alberta District. Our high-volume shop is staffed by experienced mechanics from diverse cycling backgrounds who provide compassionate customer service to a broad cross-section of cyclists. Here at the shop we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our shop. We encourage more people from varied and diverse backgrounds to join our lively, talented team.

JOB SUMMARY
The Retail Specialist is responsible for providing excellent customer service, maintaining a clean, welcoming and well stocked retail environment and developing strong customer relationships. This position will require experience working with point of sale and inventory management systems, experience in a high volume retail environment, the ability to refine and develop workable systems, and the ability to work both independently and collaboratively as needed.

ESSENTIAL FUNCTIONS
• Greet customers and provide welcoming retail environment for people of all backgrounds
• Provide excellent customer service in all aspects of retail sales
• Clean and maintain retail space and stock retail floor on a daily basis
• Work collaboratively with all shop staff to maintain reliable and relevant inventories
• Work with retail management to create displays, signs and labels to showcase products in innovative and efficient ways
• Maintain and improve storage systems and retail environment to increase efficiency, capacity and inventory reliability.
• Participate in team meetings
• As a non-profit we believe that fundraising is everyone’s job. There is an expectation that all employees will support fundraising efforts.

REQUIRED QUALIFICATIONS & CHARACTERISTICS
• Personable, receptive and compassionate approach to customer service
• Prior retail experience
• Ability to maintain composure and a respectful, cooperative attitude through high stress situations
• Attention to detail and a methodical approach to accomplishing tasks
• Capacity to work independently and deliver on objectives
• Experience with POS and general computer systems
• Ability to work a flexible schedule
• A strong desire to learn and develop professional skills in the bicycle industry
• A commitment to equity and social justice

DESIRED QUALITIES OR EXPERIENCE
• Proficiency in Spanish strongly desired
• Prior Bike Shop experience

COMPENSATION
• $14.50 per hour to start
• Benefits: Health, dental and vision insurance after 30 days, Paid Time Off, $85 Used Parts Allowance, $200 Labor Benefit, Cost +10% pricing on new parts, flexible scheduling during off-season

HOW TO APPLY

Submit resume and cover letter to jobs@CommunityCyclingCenter.org with “Retail Specialist” in the subject line.  No phone calls please.

The Community Cycling Center is an equal opportunity employer. Women, trans, gender non-conforming encouraged to apply. People of color encouraged to apply.

Job Title

Bike Mechanic

Company / Organization

Community Cycling Center

Job Description

ABOUT THE COMMUNITY CYCLING CENTER

For over 25 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

This position operates out of our full-service bike shop in NE Portland’s busy Alberta District. Our high-volume shop is staffed by experienced mechanics from diverse cycling backgrounds who provide compassionate customer service to a broad cross-section of cyclists. Here at the shop we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our shop. We encourage more people from varied and diverse backgrounds to join our lively, talented team.

GENERAL POSITION SUMMARY:
The Bicycle Mechanic is responsible for supporting the mission of the Community Cycling Center. This includes assessing and repairing bicycles, assisting customers with choosing parts and accessories, as well as supporting our programs team. Under the supervision of the shop management team, the Bicycle Mechanic will work to consistently and efficiently deliver on the demands presented by our customers and programming efforts. This position will require technical proficiency, attention to detail, the ability to multitask, and to act as an ambassador for the Community Cycling Center.

RESPONSIBILITIES:
• Educate customers about the operation and maintenance of bicycles; assist with the purchase of bikes, parts, and accessories
• Assess and repair bicycles for customers; repair bicycles for retail sale and for use in our programs
• Contribute to the retail environment- answer phones, restock shelves, maintain a safe, clean and organized work space
• Work cooperatively with the rest of the team to meet the goals set forth by the shop management team
• Moving and lifting bicycles up to 50 lbs. is a regular part of this job, however, reasonable accommodation can be made.
• Support fundraising efforts. This is an essential part of every one’s job
• Be a public supporter of the Community Cycling Center and represent the organization with positivity and consistency

REQUIRED QUALIFICATIONS:
• Ideal candidate has 3+ years of experience working in a high volume bike shop
• Consistent attention to quality and detail
• Ability to meet quantitative production and service goals as outlined by shop management
• Effective communication
• Ability to work in a collaborative environment
• Commitment to and respect for equity, sustainability and diversity

PREFERRED QUALIFICATIONS:
• Proficiency in Spanish and/or ASL strongly desired
• Familiarity with Lightspeed OS

PAY RATE & BENEFITS:

TERM: Multiple positions available, permanent or seasonal (May-October)
SCHEDULE: Full OR part time, 32-40 hours per week, including weekends
BENEFITS: Health, dental and vision within 30 days, PTO after 90 days, access to 401k, Labor and Used Parts Allowance. Value of approx. $7K/year for full time.
COMPENSATION: $15.00 to start

HOW TO APPLY:

Please submit cover letter, resume, and (3) references to:
Hiring Committee via email to Jobs@communitycyclingcenter.org. Please put Bicycle Mechanic in the Subject line. No phone calls please.

The Community Cycling Center is an equal opportunity employer. Individuals with diverse abilities and experiences are encouraged to apply. People of color; women; trans and gender non-conforming people are encouraged to apply.

Job Title

Customer Service Representative, Indoor Cycling

Company / Organization

Stages Indoor Cycling

Job Description

About Stages Indoor Cycling:

Stages Cycling engineers the premiere power measurement tools used by the world’s most elite cyclists. With Stages Indoor Cycling, the same technology is applied to the in-studio class experience, giving everyone access to the same measured improvement tools the pros rely on.

The Stages SC Series is what happens when passionate riders build indoor bikes for group exercise and indoor training. The smooth ride, SprintShift function, quick position adjustments and the accurate data from the Stages Power meter will provide cyclists a great way to train indoors, while inspiring indoor cyclists to push themselves farther than ever before.

Our studios also feature Stages Flight, a web-based data analysis tool, with big screen display, integrated spot-reservation and mobile applications. Its functions include dynamic FTP testing, custom intensity rides, GPS rides, and competition modes. Video integration, and instructor cueing top off the experience for a true power-based indoor cycling solution.
Read more about Stages Indoor Cycling at www.stagesindoorcycling.com.

ROLE AND RESPONSIBILITIES

Provide pre- and post- sales technical support for Stages Indoor Cycling (SIC) products to domestic consumer and International distributor accounts.

CUSTOMER TECHNICAL SUPPORT

• Provide sales and technical support to our domestic consumer and dealer accounts
• Support pre-sale and post-sale technical support on our indoor cycles, power meters, StagesFlight, and any other SIC products
• Communicate with customers via inbound and outbound phone calls
• Communicate concerns or issue trends to SIC Customer Service Manager
• Respond to customer service “tickets” submitted via email, the website, and occasionally social media
• Provide exceptional customer experience in all communications with customers
• Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information. This pertains to the Stages Indoor Cycling bike, power meter, StagesFlight system, and any other Stages Indoor Cycling products.
• Participate in Customer Service team meetings and trainings

ORDER ENTRY

• Respond to warranty needs as directed by SIC Customer Service Manager
• Issue parts orders for warranty replacements
• Place orders for parts as directed by SIC Customer Service Manager
• Troubleshooting for international distributors

FIELD TECHNICIAN SUPPORT

• Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, StagesFlight system, and any other future Stages Indoor Cycling products.
• Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
• Maintain files with contracts and insurance documents for third party service provider contracts
• Maintain google document with information on current third party service providers and the regions they cover
• Place orders for parts as requested by the Service Technicians and approved by the Service Director.
• Other tasks and projects as assigned
*Designates non-essential job responsibilities

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High level of organizational skills.
• High level of flexibility and creative problem solving.
• Ability to work independently and self-manage duties and tasks.
• Ability to use customer management and order processing systems, with training.
• High level communication and interpersonal skills, including high-volume telephone and written correspondence.
• Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
• Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
• High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PREFERRED SKILLS

Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.

SUPERVISORY RESPONSIBILITY

This position does not have any supervisory responsibility

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
• While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime.

TRAVEL

Travel is generally not required for this role.

ADDITIONAL NOTES

We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account, Paid vacation and holidays, free access to our fitness center, and product discounts.

We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

Please apply online here:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=76fae983-265f-42c9-a457-2ef38025ecc6&jobId=288880&lang=en_US

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