Job Title

Customer Service Rep

Company / Organization

Stages Cycling

Job Description

Stages offers you the opportunity to work within the bike industry in an environment of like-minded people. We are looking for great people to join our team who are committed to living out our core values – Agile, Listening, Passionate, Creative, Intelligent – all in an innovative environment.
Apply through our Career Portal at www.stagescycling.com/careers.

ROLE AND RESPONSIBILITIES
Provide pre- and post- sales technical support for Stages Cycling, Stages Indoor Cycling, and/or Stages Indoor Home Cycling products to domestic consumers, dealer accounts, and independent sales representatives.
• Provide timely and accurate sales support to our domestic consumers, dealer accounts, and assigned outside sales reps by entering orders, answering questions, and providing guidance on sales programs.
• Provide timely and accurate technical support to our domestic consumers, dealer accounts, and outside sales reps by answering questions, walking them through troubleshooting processes, and processing warranties as needed.
• Support consumers, dealer accounts, and assigned outside sales reps with technical and sales related questions with both pre- and post- sales of Stages products.
• Support pre-sale and post-sale technical support on our indoor cycles, power meters, StagesFlight, and any other SIC products
• Direct new dealer accounts to the sales representative in their region
• Communicate with customers via inbound and outbound phone calls
• Communicate with customers via internet contact
• Interact with other departments in Portland and Boulder office through appropriate channels
• Work directly with warranty team to achieve timely resolution as needed
• Respond to customer service “tickets” submitted via email, the website, and occasionally social media
• Maintain accurate customer data and product issue data in ticketing system
• Provide exceptional customer experience in all communications with customers
• Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information
• Participate in Customer Service team meetings and trainings
• Other tasks and projects as assigned
ORDER ENTRY
• Respond to warranty needs as directed by SIC Customer Service Manager
• Issue parts orders for warranty replacements
• Place orders for parts as directed by SIC Customer Service Manager
• Troubleshooting for international distributors
FIELD TECHNICIAN SUPPORT
• Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, StagesFlight system, and any other future Stages Indoor Cycling products.
• Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
• Maintain files with contracts and insurance documents for third party service provider contracts
• Maintain google document with information on current third party service providers and the regions they cover
• Place orders for parts as requested by the Service Technicians and approved by the Service Director.
• Other tasks and projects as assigned
*Designates non-essential job responsibilities

*Designates non-essential job responsibilities
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Knowledge of and experience with common bicycle drivetrains and components, especially in regard to bottom bracket standards.
• Able to walk customers through mechanical troubleshooting processes in manner that enables them to perform troubleshooting effectively.
• Able to empathize with frustrated or emotional customers in a manner that calms them down and works towards a productive solution.
• High level of organizational skills.
• High level of flexibility and creative problem solving.
• Ability to work independently and self-manage duties and tasks.
• Ability to use customer management and order processing systems, with training.
• High level of communication and interpersonal skills, including high-volume telephone and written correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
• Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Employment will be contingent upon the results of background checks. See below for additional details
PREFERRED SKILLS
Experience with Customer Service communicating via phone and email, Knowledge of bikes and bike parts, Experience with word, Spreadsheet, and inventory software.
ADDITIONAL NOTES
We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account, Paid vacation and holidays, free access to our fitness center, and product discounts.
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.
SUPERVISORY RESPONSIBILITY
This position does not have any supervisory responsibility
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.
• While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime.
TRAVEL
Travel is not required for this role.
BACKGROUND CHECKS
Offers of employment will be contingent upon the results of a background check. Background checks will be completed only after a contingent offer of employment has been accepted. Background checks include social security verification, prior employment verification, personal and professional reference verification, criminal history check, and potentially additional searches. Searches related to criminal history will take into consideration the nature of the crime and its relation to the position, the time since the conviction, the number of convictions, and relevant risk to the business and related parties.

ADDITIONAL NOTES
We offer a competitive benefits package including medical, dental, vision, 401(k) matching, Flexible Spending Account, Paid vacation and holidays, free access to our fitness center, and product discounts.
Equal Opportunity Employment
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

How to Apply

Apply through the Stages Cycling Career Portal at www.stagescycling.com/careers.

Job Title

Mechanic/Sales

Company / Organization

Joe Bike

Job Description

We’re looking for an experienced, enthusiastic mechanic to join our 8-person team in our recently expanded location on the Lincoln St. Greenway in the heart of SE Portland. In addition to diagnosing and repairing bikes, you’ll be greeting customers, helping them with test rides and sales, and generally helping the shop function smoothly in a fast-paced, positive, supportive environment.

Our environment is also as Covid-proof as possible, with no customers in the store and many other measures in place.

Strong knowledge of the commuting, touring, and gravel technologies and milieux is a plus. This position is for 24-38 hours a week year-round, and those working 4 days a week generally get a 3-day weekend. Competitive pay, health insurance, paid time off, employee discounts, and other benefits are included.

We are committed to equity, diversity, and anti-racism. We strive to advance opportunities for mechanics from underrepresented groups.

How to Apply

Stop by with a resume and cover letter during off-peak hours (generally before 2 pm on weekdays). If you aren’t able to stop by in person, email matthew@joe-bike.com. A brief (1-hour) working interview may be required in addition to a nonworking interview. References required.

Job Title

Bike Mechanic / Sales Associate

Company / Organization

Bike Clark County

Job Description

Bike Clark County is a non-profit organization that creates opportunities for empowerment, education, and social change through bicycles and bicycle repair. As a nonprofit, we run a full-service bike shop and repair bicycles donated from the community, and redistribute them through our charitable programs and affordable bike sales. As a community-focused bike shop, we teach the community how to repair their own bicycles in our shared-use shop space (pre-covid). Our charitable programs seek to make bicycles, and bicycle repair/safety education available to the entire community regardless of income.

Job Duties and Responsibilities
• Contribute to a fun, friendly, and welcoming environment for customers and coworkers.
• Maintain a clean work environment for customers as well as other mechanics
• Intake, assess, repair, and check over new bicycles.
• Refurbish used bikes in a timely manner so that they can then be purchased
• Educate customers on how to properly maintain their bikes

Qualifications needed to do the job successfully
• Excellent mechanical skills (preferable two years hands-on, professional shop experience working with a variety of bicycles)
• The ability to work with a wide variety of clientele
• Excellent people skills that will enable you to work with a wide variety of clientele including
those new to bicycling.
• Ability to interact in a friendly manner with all customers regardless of their bicycle
knowledge.
• Outstanding communication skills
• Good organizational skills & Multitasking in an extremely fun, fast-paced environment

$14-18/hour DOE. Flexible hours 30-40/week.

Bike Clark County does not exclude or deny access to our shop, its programs, activities, and events to any person on the basis of race, color, creed, religion, nationality, sexual orientation, veteran or legal status, age, gender or gender identity, or disability. We strongly encourage all to apply to open job positions.

How to Apply

Email resume & cover letter to: info@bikeclarkcounty.org

Job Title

Experienced Bicycle Mechanic

Company / Organization

Kenton Cycle Repair

Job Description

Schedule: 30-40 hours/week, must be available weekends
Benefits: Paid sick/vacation time, new & used parts allowance, rad coworkers, superb music environment
Compensation: We offer competitive wages, Depending on Experience

This position’s primary responsibilities will be to perform repairs and tune-ups. You will also be responsible for assessing customers’ bicycles and doing repair estimates. When not servicing bicycles, you will assist in other areas of the shop as needed, such as greeting customers, answering the phone, or selling bicycles and accessories.

Required Qualifications:
• Ideal candidate has at least 2 years of experience working in a high volume bicycle shop
• Acute attention to detail and quality work
• Good time management skills
• Ability to work independently and as part of a team
• Excellent communication skills
• Confidence in skills along with a willingness to ask questions
• Friendly attitude and desire to meet people where they are
• Committed to equity, diversity, and anti-racism
• Must have super safe Covid practices (mask wearing, social distancing, etc.)

We strongly encourage BIPOC, Non-Binary, Trans, Gender-Non-Conforming, and Women to apply!

How to Apply

To be considered for the position, drop off a resume and cover letter in person (preferred). If you aren’t able to stop by in person, email your resume and cover letter to info@kentoncyclepdx.com