Job Title

Customer Service Representative

Company / Organization

Stages Cycling

Job Description

Equal Opportunity Employment

We encourage all interested applicants to apply and welcome applicants of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. We are committed to evaluating candidates based on job qualifications. We will make reasonable accommodations as requested.

Role and Responsibilities

As part of the Customer Service Team at Stages Cycling, Customer Service Representatives (CSRs) will be trained and certified on one or more product based on individual skillsets and current business needs. Within certified product categories, CSRs will provide pre- and post- sales technical support for Stages Cycling, Stages Indoor Cycling, and/or Stages Indoor Home Cycling products to domestic consumer and International consumer and distributor accounts.

Customer Technical Support

Provide sales and technical support to our domestic consumer and dealer accounts for designated/certified products
Respond to customer service “tickets” submitted via email, the website, and occasionally social media
Provide exceptional customer experience in all communications with customers
Support customers through troubleshooting processes
Communicate with customers, technicians, and/or distributors via inbound and outbound phone calls
Communicate concerns or issue trends to relevant Customer Service Lead and/or Manager
Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information
Participate in Customer Service team meetings and trainings
Process Orders to Support Customer Needs

Respond to warranty needs as dictated by customer needs and/or as directed by Customer Service Manager
Issue parts orders for warranty replacements
Place orders for parts via the ERP system
Provide technical support to field technicians with any questions related to installation, maintenance, trouble-shooting and any other questions related to the Stages Indoor Cycling bike, power meter, Stages Flight system, and any other future Stages Indoor Cycling products.
Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
Place orders for parts as requested by the Service Technicians and approved by the Service Director.
Other tasks and projects as assigned
*Designates non-essential job responsibilities

Qualifications and Education Requirements

High level of organizational skills.
High level of flexibility and creative problem solving.
Ability to work independently and self-manage duties and tasks.
Ability to use customer management and order processing systems, with training.
High level communication and interpersonal skills, including high-volume telephone and written correspondence.
Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Employment will be contingent upon the results of background checks. See below for additional details
Preferred Skills

Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.

Supervisory Responsibility

This position does not have any supervisory responsibility

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make reasonable accommodations requested.

While performing the duties of this job, the employee is occasionally required to sit or stand; use hands to finger or handle objects, tools or controls; reach with hands and arms; talk and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work

This is a full-time in-office position. Core office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require overtime.

Travel

Travel is not required for this role.

Background Checks

Offers of employment will be contingent upon the results of background checks. Background checks will be completed only after a contingent offer of employment has been accepted. Background checks include social security verification, prior employment verification, personal and professional reference verification, criminal history check, and potentially additional checks. Evaluations of criminal history will take into consideration the nature of the crime and its relation to the position, the time since the conviction, the number of convictions, and relevant risk to the business and related parties.

Benefits

We offer a competitive benefits package including medical insurance, dental insurance, vision insurance, Flexible Spending Account, Health Savings Account, 401(k) matching, Paid vacation and holidays, free access to our fitness center, and product discounts.

How to Apply

Apply online here

Job Title

Programs Director

Company / Organization

Community Cycling Center

Job Description

Reports to: Executive Director
Status: Full-time
Location: Portland, OR
Salary: $60,000/year
Benefits: Comprehensive benefits package (see website)

ORGANIZATIONAL OVERVIEW
We love Portland and bikes. So, we put our two loves together over 25 years ago, creating a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to help build a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

In addition to delivering dynamic programs that benefit underserved communities, we operate a full service bike shop in NE Portland that is staffed by highly experienced mechanics from diverse cycling backgrounds. Our programs and shop services combined help riders build their skills and confidence;
empower young people to ride to school and adults to ride to work; offer educational opportunities for teens to earn school credit; and support everyone in riding for health and recreation. We also collaborate with numerous community partners to generate pathways to employment and engagement within the growing bicycle movement by training new educators, leaders, advocates and mechanics.

Our goal is to help create a healthy, sustainable Portland for all community members.

The Community Cycling Center is an equal opportunity employer and strongly values diversity, equity and inclusion. Individuals with diverse backgrounds, abilities and experiences are encouraged to apply.

JOB SUMMARY

The Program Director leads an enthusiastic and capable team of managers, coordinators, and instructors as they address individual and systemic barriers to bicycling. The Program Director and their team deliver engaging programming for community members of all ages through our Bike Camp, Bike Clubs,
community rides and events, STEM education, free repairs and more. The Program Director collaborates with an experienced operations team, a robust volunteer base, and a versatile development team to deliver on our organization’s mission.

If interested, please visit our website for a more comprehensive review of our programs and to read our Understanding Barriers to Bicycling report:
communitycyclingcenter.org/wp-content/uploads/Understanding-Barriers-Final-Report.pdf

ESSENTIAL FUNCTIONS
Program Design, Development, and Support 80%
• Center Diversity, Equity, Inclusion, and Justice in planning and execution of all of our programming
• Guide a culturally and socially responsive process for development of new programs and delivery of existing programs
• Lead budgeting and work planning process for the programs team
• Foster positive relationships with community leaders and organizational partners
• Provide clear guiding documents and philosophies for programs
• Manage and support the Program Managers who lead the youth programs, community programs, and volunteer and events departments
• Collaborate with our Development team to create operational guidelines and foster a culture of tracking and reporting data
• Develop strategic goals for all programs in support of the mission of Community Cycling Center

Organizational Leadership 20%
• Participate in organization-wide work planning and goal-setting
• Represent Programs on the Organization’s Leadership Team
• Develop, track, and adhere to a budget for each department.
• Collaborate with the Development team to ensure timely reporting for grants and contracts.
• Work with Communication and Development teams to identify fundraising needs and in-kind donation requests.

QUALIFICATIONS & CHARACTERISTICS
REQUIRED
• Demonstrated experience conceptualizing programs and translating concepts to successful proposals and budgets
• Master’s degree or equivalent experience (2+ years working in this field) in education, community health, or program development and evaluation
• At least three years’ experience successfully managing and mentoring staff
• Working knowledge of best practices in experiential education including but not limited to developmental stages of learning, inquiry-based learning, student-centered teaching, collaborative learning, and culturally-appropriate teaching
• Understanding and expertise in budgeting and budget tracking
• Working knowledge of evaluation methods and systems including but not limited to logic models, theories of change, quantitative and qualitative methods, and authentic assessment
• Exceptional communication. Ability to recognize opportunities and communicate effectively inside and outside the organization, particularly across cultures
• Personal commitment to and demonstrated success creating an inclusive and collaborative work environment
• High level of proficiency using Microsoft Office programs, constituent management databases, and time management platforms.
• Passion for engaging and supporting community
• Ability to ride a bicycle in order to observe and support programs and staff in action*
• Ability to lift up to 25 pounds of program materials and equipment to assist with events*
• *Reasonable accommodation will be made

PREFERRED
• Fluency in one or more languages spoken in Portland’s communities (e.g., Spanish, Vietnamese,
Somali).
• CPR/First Aid training
• Diversity, Equity, and Inclusion trainings or LGBTIA+ Ally trainings
• Experience with workforce development
• Lived experience as a member of a marginalized community.
• Love of bikes!

How to Apply

Please submit a cover letter and resume by email with Program Director as the subject line to jobs@communitycyclingcenter.org.