Job Title
Bike Parking System Field Technician
Company / Organization
eLock Technologies
Job Description
BikeLink™ is seeking a Field Technician to service and maintain electronic bike lockers in the Portland, OR area. The scope of work includes regularly scheduled service visits and working with technical support and parking enforcement staff at BikeLink™ headquarters.
This is not a full-time job; it is a part-time employment opportunity. The hours will average about 15-20 per month, or 180-240 per year.
Requirements:
– Excellent communication skills–both written and verbal.
– Your own vehicle and basic hand tools, including a cordless drill with a ½” chuck.
– Detail-oriented and well-organized.
– Patient and focused.
– Reliable place to receive packages.
– Flexible schedule in the event of urgent service calls (these are infrequent).
Preferred:
– Love bikes and people who bike.
– Experience interfacing with the public and representing a company.
– IT experience.
– Knowledge of hardware and electrical work.
– Experience using a multimeter.
– Experience using and fixing computers.
– Previous experience as an independent field technician.
Scope of Work:
– Regular coordination with our Seattle-based Service Manager.
– Monitor online problem reports for your region. These reports are typically created by our BikeLink main office and call-center staff.
– Perform regularly scheduled service visits, including troubleshooting, hardware replacement, and software upgrades. You schedule these in advance, during normal West Coast business hours, with at least 48 hours’ notice, so we can ensure staff are available to support you (we can sometimes also accommodate after-hours work). Service visits should be scheduled to optimize travel logistics and daylight working conditions, based on your local knowledge of weather and traffic. We provide detailed service manuals, knowledgeable support staff, and replacement parts.
– Infrequent urgent service calls requiring response within 24 hours.
– Immediate documentation of service performed and problems found using our online problem report and service visit system.
– Coordination with our BikeLink enforcement and engineering staff to troubleshoot and resolve issues.
– Diligent quality control checks at each service visit.
– Feedback to help us improve the system!
About eLock Technologies and BikeLink™
eLock Technologies is a small Berkeley, CA-based company that designs, deploys, and operates bike parking systems. eLock pioneered the electronic on-demand bicycle parking concept over a decade ago with the goal of bridging the “last mile” between transit stations and commuters’ homes. Hundreds of thousands of “last-mile” trips later, the BikeLink™ system is deployed at over 500 locations, serving more than 75,000 cyclists with over 7,500 bike parking spaces nationwide.
For more information, visit: www.bikelink.org
How to Apply
Please send a resume and a description of your experience and why you are a good match. Along with your application, please provide three references.
Send your application to bikelinkjobs@gmail.com with “FIELD TECHNICIAN PORTLAND.” in the subject line.
